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12-22-2010, 11:13 PM   #1
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Shipping charge for Pentax version of the Metz 50 AF-1 flash

Hi Chuck,

I'm wondering if you could tell me why Pentax is the only brand of camera not being offered free shipping for the new Metz 50 Af-1 flash? Your website shows free shipping for Canon, Nikon, Sony and Panasonic versions of this flash but shows " Calculate Shipping" for the Pentax compatible version. I am hoping it is a listing error on B&H's part. What's the story?

12-23-2010, 08:01 AM   #2
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Hello,

It looks like it was over sight on our part. The buyer is updating and our site should reflect this. If not, I can take an order.

( free shipping in the contiguous United States and to APO/FPO/DPO addresses. )

C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
12-23-2010, 10:42 AM   #3
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Original Poster
Hi Chuck,

Thanks for writing back. Glad to hear there will be a flash in my future. Just an FYI, below is the response I received to an email sent with the "contact us" link on B&H's website. It appears that the author was a little unclear on the concept.

Hello , my name is Manzell L:

Thank you for contacting the E-Mail Sales Department at B&H Photo Video and Pro Audio.

The free shipping are being paid for by the respective manufacturers, not by B&H. Canon, Nikon, and Sony are offering the free shipping on their items, and only on the items by them that indicate free shipping (mostly on the cameras and camcorders, as not all accessories or other products from the same aforementioned manufacturers have free shipping). If you have an issue with not having free shipping offered on Pentax equipment, I would recommend contacting Pentax directly with your query.

Please let us know if there is anything else we can assist you with.

Thank you, we appreciate your business.


Manzell L
B&H Photo Video and Pro Audio
The Professional's Source.
E-Mail Sales Department
B&H Photo Video Digital Cameras, Photography, Camcorders
12-23-2010, 11:50 AM   #4
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Posts: 452
Lisa:

Thanks for your interest in B&H Photo and this flash unit. We're sorry for any communications signal-to-noise interference between you and Manzell who is one of our most respected and best informed employees. I believe his reply was made with the understanding (apparently incorrect as it turns out) you were asking about a Pentax brand flash unit.

To clear any confusion once and for all, we're talking about the Metz 50 AF-1 TTL Shoe Mount Flash for Pentax SLR. This item is already coded for free shipping in our sales database and that flag should be visible on our website too after the next regularly scheduled site update.

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