Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
02-03-2011, 09:50 PM - 1 Like   #16
Forum Member




Join Date: Jan 2011
Location: Bangor, ME
Posts: 90
Original Poster
QuoteOriginally posted by pxpaulx Quote
I also have no doubt this is frustrating, but even the link the OP posted at the top is to pentax item #14664 - a quick google search or look at pentax's website would confirm this item number is for the standard k-r 2 lens kit. While BH is wrong with their posting, I am sure they'll make it right by refunding the charge and paying the return shipping. That is all I would expect from a retailer in this situation to be honest.
Pentax doesn't list the contents of the various kits on their site that I could find:

Digital Cameras and Accessories - Official PENTAX Imaging Web Site

02-03-2011, 09:53 PM - 1 Like   #17
Veteran Member
mattdm's Avatar

Join Date: Feb 2007
Location: Boston, MA
Photos: Gallery
Posts: 2,964
I think, given the error in the photograph and listing, it's reasonable to ask them to pay for return shipping. Beyond that, I think you're being unreasonable.

If you insist, sure, they may have lost a customer, but the value of a customer who isn't willing to be reasonable is questionable in the first place.
02-03-2011, 10:00 PM   #18
Administrator
Site Webmaster
Adam's Avatar

Join Date: Sep 2006
Location: Arizona
Photos: Gallery | Albums
Posts: 43,114
B&H will most definitely cover return shipping. Let's wait to hear from them tomorrow- I'm sure they'll clear up the confusion!

Adam
PentaxForums.com Webmaster (Site Usage Guide | Site Help | My Photography)



PentaxForums.com's high server and development costs are user-supported. You can help cover those costs by donating. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

02-04-2011, 08:43 AM   #19
Forum Member




Join Date: Jan 2011
Location: Bangor, ME
Posts: 90
Original Poster
Satisfied with resolution

B&H priced matched the other dealer to the tune of almost $70 in store credit. I am satisfied with the result, and will recommend B&H to other.

Thanks!

02-04-2011, 08:55 AM   #20
B&H Photo Representative
henryp's Avatar

Join Date: Jul 2007
Location: New York, NY
Posts: 451
QuoteOriginally posted by mp29k Quote
B&H priced matched the other dealer to the tune of almost $70 in store credit. I am satisfied with the result, and will recommend B&H to other.
Thanks!
I am sorry for the initial disappointment. I have submitted an error report to our web content and image teams to correct our listing. I am pleased to see this has been resolved to your satisfaction.
02-04-2011, 08:55 AM   #21
Administrator
Site Webmaster
Adam's Avatar

Join Date: Sep 2006
Location: Arizona
Photos: Gallery | Albums
Posts: 43,114
Nice!

Keep in mind though, that price-matched orders don't let you get free marketplace access as B&H doesn't give us a cut. They're therefore not handled by Chuck here on the forum. See the link in my signature for details.

Adam
PentaxForums.com Webmaster (Site Usage Guide | Site Help | My Photography)



PentaxForums.com's high server and development costs are user-supported. You can help cover those costs by donating. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

02-04-2011, 09:09 AM   #22
B&H Photo Representative
henryp's Avatar

Join Date: Jul 2007
Location: New York, NY
Posts: 451
QuoteOriginally posted by Adam Quote
Nice!
Keep in mind though, that price-matched orders don't let you get free marketplace access as B&H doesn't give us a cut. They're therefore not handled by Chuck here on the forum. See the link in my signature for details.
Since this particular transaction was price-matched after the purchase it should not affect this site's participation in the initial purchase. That said I do not know if the OP originated this purchase via the site and do not know if the site benefited from the original purchase. BTW, both Adam and I have links from this site to the B&H site which include the code needed to credit this site with a transaction. We're happy to be here and glad to be able to support the site.
02-04-2011, 10:14 AM   #23
Forum Member




Join Date: Jan 2011
Location: Bangor, ME
Posts: 90
Original Poster
Henry, Can you e-mail me?

I was told I would receive a gift certificate by e-mail from B&H, but it has not arrived in the last 3 hours or so. I am happy with the resolution, but only of the manager I spoke to follows through!

02-04-2011, 12:01 PM - 1 Like   #24
Veteran Member
gnaztee's Avatar

Join Date: Nov 2007
Location: Cornelius, OR
Posts: 753
It's good that it seems everything will be worked out here, but I have to say that the OP has unreasonable expectations. If BH had said, "Sorry, we screwed up the listing for that. We'll pay for return shipping and refund your money," they would have fulfilled their obligation. At that point, they wouldn't have been screwing you over in any way. You may have been disappointed, but they don't owe you anything beyond an apology and your money back. It's not a game, where customers get to try to catch retailers in a mistake to get better deals.
02-04-2011, 12:08 PM - 1 Like   #25
Pentaxian
TaoMaas's Avatar

Join Date: May 2007
Location: Oklahoma City
Photos: Gallery | Albums
Posts: 3,197
QuoteOriginally posted by gnaztee Quote
It's good that it seems everything will be worked out here, but I have to say that the OP has unreasonable expectations. If BH had said, "Sorry, we screwed up the listing for that. We'll pay for return shipping and refund your money," they would have fulfilled their obligation. At that point, they wouldn't have been screwing you over in any way.

I totally agree. That B&H went beyond that in trying to resolve this situation just proves why so many of us here put our faith in them.
02-04-2011, 12:21 PM   #26
Forum Member




Join Date: Jan 2011
Location: Bangor, ME
Posts: 90
Original Poster
QuoteOriginally posted by gnaztee Quote
It's good that it seems everything will be worked out here, but I have to say that the OP has unreasonable expectations. If BH had said, "Sorry, we screwed up the listing for that. We'll pay for return shipping and refund your money," they would have fulfilled their obligation. At that point, they wouldn't have been screwing you over in any way. You may have been disappointed, but they don't owe you anything beyond an apology and your money back. It's not a game, where customers get to try to catch retailers in a mistake to get better deals.
With all due respect, B&H price matches, and that is what they have done here... just 1 week after the fact. I don't feel the resolution was unreasonable.
02-04-2011, 01:22 PM   #27
Veteran Member
Frogfish's Avatar

Join Date: Dec 2009
Location: Shanghai
Posts: 4,490
QuoteOriginally posted by gnaztee Quote
It's good that it seems everything will be worked out here, but I have to say that the OP has unreasonable expectations. If BH had said, "Sorry, we screwed up the listing for that. We'll pay for return shipping and refund your money," they would have fulfilled their obligation. At that point, they wouldn't have been screwing you over in any way. You may have been disappointed, but they don't owe you anything beyond an apology and your money back. It's not a game, where customers get to try to catch retailers in a mistake to get better deals.
I'm not aware of the law in the USA but I do know that the law in the UK used to be (it may have changed to fall in line with EU law whatever that is) that if you advertise an object for sale at a particular price then you are obligated to sell it at that price.

This is fair enough because otherwise the retailer could clearly be open to the charge of switch selling (bait & switch). I'm not suggesting for one moment that is the case with B&H - a retailer who I have heard nothing but good things about.

I agree with the OP - if you clearly advertise (and then verbally confirm the price and contents) then the retailer should be legally obligated to supply the package they have agreed to.

Gnatzee - game ? The OP put his money down, that hardly seems like a game that he was playing to try to catch out a retailer.
02-04-2011, 01:42 PM   #28
Forum Member




Join Date: Jan 2011
Location: Bangor, ME
Posts: 90
Original Poster
QuoteOriginally posted by Frogfish Quote
I'm not aware of the law in the USA but I do know that the law in the UK used to be (it may have changed to fall in line with EU law whatever that is) that if you advertise an object for sale at a particular price then you are obligated to sell it at that price.

This is fair enough because otherwise the retailer could clearly be open to the charge of switch selling (bait & switch). I'm not suggesting for one moment that is the case with B&H - a retailer who I have heard nothing but good things about.

I agree with the OP - if you clearly advertise (and then verbally confirm the price and contents) then the retailer should be legally obligated to supply the package they have agreed to.

Gnatzee - game ? The OP put his money down, that hardly seems like a game that he was playing to try to catch out a retailer.
Thanks for the comments. The rest of the poster's on this thread seem to think I am crazy. I was LIVID yesterday, but after sleeping on it, I realized a price match would make me happy, since what really bothered me was the fact that I would have purchased from the other retailer if I had not thought I was getting a better lens. Most people seem to think I shouldn't have asked for that, which I don't understand in the least.

B&H has still not sent the gift certificate through e-mail... I will confirm back here when they do so we can close the thread as resolved.

-Kevin
02-04-2011, 02:18 PM   #29
Veteran Member
gnaztee's Avatar

Join Date: Nov 2007
Location: Cornelius, OR
Posts: 753
QuoteOriginally posted by Frogfish Quote
I'm not aware of the law in the USA but I do know that the law in the UK used to be (it may have changed to fall in line with EU law whatever that is) that if you advertise an object for sale at a particular price then you are obligated to sell it at that price.

This is fair enough because otherwise the retailer could clearly be open to the charge of switch selling (bait & switch). I'm not suggesting for one moment that is the case with B&H - a retailer who I have heard nothing but good things about.
This is only relevant if the retailer doesn't admit mistake or otherwise make it right. In this case, it sounds like BH immediately offered to pay the shipping and take the product back. They're already paying for their mistake by ponying up the extra shipping and losing a sale. Mistakes happen, and it's unreasonable to expect them to compensate more than this when they are clearly operating in good faith.

QuoteOriginally posted by Frogfish Quote
I agree with the OP - if you clearly advertise (and then verbally confirm the price and contents) then the retailer should be legally obligated to supply the package they have agreed to.

Gnatzee - game ? The OP put his money down, that hardly seems like a game that he was playing to try to catch out a retailer.
Pricing mistakes are often treated this way, even on this forum. Someone sees an unbelievable price that one can surmise is a typo, others jump on it and hope the company will not realize the mistake before shipping the product. I don't think the OP was operating this way from the outset, and I don't blame him/her for being upset at the inconvenience of not getting what was expected. However, once BH clarified that they screwed up and offered to rectify it, the continuing anger and expectation that they give out a discounted lens anyway is what I find unreasonable.
02-04-2011, 02:20 PM   #30
Veteran Member
gnaztee's Avatar

Join Date: Nov 2007
Location: Cornelius, OR
Posts: 753
QuoteOriginally posted by mp29k Quote
Thanks for the comments. The rest of the poster's on this thread seem to think I am crazy. I was LIVID yesterday, but after sleeping on it, I realized a price match would make me happy, since what really bothered me was the fact that I would have purchased from the other retailer if I had not thought I was getting a better lens. Most people seem to think I shouldn't have asked for that, which I don't understand in the least.

B&H has still not sent the gift certificate through e-mail... I will confirm back here when they do so we can close the thread as resolved.

-Kevin
I don't think you're crazy. I think a price match is a reasonable outcome. It was your comments before that suggested you thought BH owed you more than this that I found unreasonable.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
55-300mm, da, k-r, kit, lens, pentax, price, product, return, version
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Disappointed with Aperture 3 harmonica2 Digital Processing, Software, and Printing 15 05-26-2010 09:04 PM
Really disappointed with KEH ChipB General Talk 7 05-10-2010 06:44 AM
disappointed in Adorama kiwao General Talk 16 03-03-2010 04:59 PM
Disappointed by the K7 dcreed Photographic Technique 45 05-26-2009 06:55 PM
disappointed nathancombs General Talk 16 05-24-2008 05:28 PM



All times are GMT -7. The time now is 08:16 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top