Hi,
I wanted to express dissatisfaction with a recent transaction with B&H.
I ordered the K-r kit with 2 lenses 18-55mm and 55-300mm from the following link:
Pentax K-r Digital SLR Camera with 18-55mm and 55-300mm 14664
The the specification (and product photo) clearly indicate that the bundled 55-300mm lens is the DA version, not the DAL version. There are definite differences in those 2 lenses. The DAL is the cheaper, plastic mount version that also doesn't have quickshift feature (something I really want, especially considering the K-r focusing issues). Also, the DA version comes with a bag, and a hood (a $30+ accessory).
I called ahead to confirm that the kit included the DA, and not the DAL version of the lens, and the sales representative verified that the specification was accurate.
See the following picture posted on your site:
It is fair to say I paid a premium to purchase though B&H (I won't mention specific prices, as I believe this is a violation of the terms of the site), but the price difference between other retailers was the better part of $100 more. I expected that this price difference was related to the fact that B&H was bundling the more expensive, higher quality, more feature filled lens.
See the product photo from another reputable retailer that led me to believe that the difference in price was related to the inclusion of the better lens:
Note the clearly plastic mount, and the lack of focus distance gradiations on the top of the lens. I would have expected to get the DAL, plastic mount version of the lens had I ordered from here.
Needless to say, when I called in, the customer service representative would not allow me to trade in the DAL, for the DA version I believed I was getting. Additionally, they would not allow me to return the 2 lens kit, and provide me with the 18-55 only kit plus the retail DA version of the lens for the same price. To add insult to injury, when I asked to speak to a manager, I held for about 20 minutes, conveniently until after 6:00, which when I received the managers voice mail, I realized is the time customer service closed.
I could care less if it was pentax mistake in the product photo and specification, whether pentax changed the kit contents, or whether it was an innocent mistake on B&H part. I paid a premium for a particular product, as advertised, and verified, and didn't get it.
I had lots of feedback that B&H was the best camera retailer on the web, and that they had a great return policy, and treated their customers right. I have been researching buying a dSLR for over 5 years, holding out till my point and shoot gave out. When I finally pull the trigger to buy (and I would have been a repeat customer) I feel as though I made a mistake by going with the most reputable seller online.
This isn't right, and I would like some help to resolve it. I propose one of the following solutions.
1. Allow me to send in the DAL 55-300 alone, and send me a new retail copy of the DA 55-300mm
2. I can return the whole kit, and you could send me the K-r kit with 18-55mm, and a retail version of the DA 5-300mm
Please contact me by PM, or e-mail to resolve.
Frustrated new Pentax, and B&H buyer,
Kevin