B&H andd SageMax do good ..

Kmuzu · 07-03-2011, 01:09 PM

There's a long and exhaustive story about a Pentax K-x I purchased from B&H with a SageMax warranty. There is no reason to go into the details here, but sufficient to say that I ended it with asking SageMax for my money back on the camera.

I really had no hope of resolving this before Christmas. I thought it was going to be a long drawn out battle.

This was NOT the case. SageMax - with some pushing and prodding from B&H, sent me a check for the full amount.

Now, I may be quick to complain about a company's service, but I'm also willing to announce when a company does right. SageMax has fulfilled their obligations and honored their agreement with me. And B&H did help facilitate that process.

henryp · 07-04-2011, 11:10 AM

Originally posted by Kmuzu

SageMax has fulfilled their obligations and honored their agreement with me. And B&H did help facilitate that process.

It's nice to know this has been amicably resolved.

07-03-2011, 01:09 PM	#1
Kmuzu New Member Join Date: Aug 2010 Location: Vegas Posts: 7	B&H andd SageMax do good .. There's a long and exhaustive story about a Pentax K-x I purchased from B&H with a SageMax warranty. There is no reason to go into the details here, but sufficient to say that I ended it with asking SageMax for my money back on the camera. I really had no hope of resolving this before Christmas. I thought it was going to be a long drawn out battle. This was NOT the case. SageMax - with some pushing and prodding from B&H, sent me a check for the full amount. Now, I may be quick to complain about a company's service, but I'm also willing to announce when a company does right. SageMax has fulfilled their obligations and honored their agreement with me. And B&H did help facilitate that process.

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07-04-2011, 11:10 AM	#2
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by Kmuzu SageMax has fulfilled their obligations and honored their agreement with me. And B&H did help facilitate that process. It's nice to know this has been amicably resolved.