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09-23-2011, 09:57 AM   #1
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Defective software CD?

I received a new 25" iMac with OS 10.7 installed from B&H yesterday. I installed Spyder3 Express and calibrated the monitor. Later I tried to install an upgrade of PS CS5. I could here the SuperDrive give a muted click a couple of times like it was spinning up the disc but nothing else happened. I expected to see a screen appear with further instructions on continuing with the upgrade but the screen stayed blank. The upgrade is for Mac OS. I've re-tried 3 or 4 times with the same result even leaving the disc in for a couple of minutes. Is it possible that the disc is defective? All of these products were purchased from B&H. What is the B&H policy on returning or exchanging software?
Thanks,
Tom

09-25-2011, 08:39 AM   #2
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Hello,

Our policy is once Computers, Software and Hardware are opened, they cannot be returned or exchanged. You would have to contact the manufacture for assistance. Adobe may have a downloadable version that you can install. Have you tried installing other disc's ? Just wondering if the disk drive in your computer is working 100%.

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09-25-2011, 09:22 PM   #3
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Try accessing the disc via the filesystem. I doubt that it's defective, but it's possible.

Adam
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09-27-2011, 09:01 AM   #4
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Figured it out. Problem solved. Operator ignorance.

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