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12-03-2011, 06:18 AM   #1
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Join Date: Jun 2011
Location: Metro Detroit
Posts: 65
Money Order In-House Turn Around Time

I am a B&H customer and purchase equipment paying with a money order. Past orders sit in your office/warehouse for up to and over a full week before they are shipped. I use U.S. postal money orders for my purchases, figuring they are more reliable than one I'd get from the local party store. I called customer service and they told me normal procedure is for money orders and bank transfers to be processed 24-48 hours and then shipped the following business day. That has not been my experience at all!

I am looking to order two lenses for my K5.

Can you assure me my order will be processed in a timely manner as outlined by your customer service department?

12-04-2011, 09:12 AM   #2
B&H Photo Specialist
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Join Date: May 2010
Location: New York
Posts: 856
Hello,

Not sure what transpired on your previous orders but in general, orders are processed within 24 hours during our normal business hours. The added time could be due to bank processing times. Bank Wire Transfer can take 2-3 days once you give your bank money for example.

C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
12-04-2011, 01:06 PM   #3
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Thanks. I use U.S. postal money orders, not bank transfers. BTW, I had ants in my pants and placed my order today. I hope it goes through your system faster than extra spicy tacos go through mine.
12-14-2011, 05:27 AM   #4
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Got my order in a week and a day from when I sent it. Amazing. That's the fastest yet. B&H didn't post any order status on this and when I inquired, it was already on its way.

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