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02-09-2012, 01:04 PM   #1
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Location: New Hampshire/Vermont
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WTH? Just have a shipping question and...

It's like trying to talk to someone at the IRS. Goodness, your automated phone system is a complete turn off. I gave up. Really, how hard would it be to have a human answer the phone?

02-09-2012, 01:35 PM   #2
B&H Photo Representative
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Join Date: Jul 2007
Location: New York, NY
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Very sorry for your dissatisfaction. We have 1500+ employees in a couple of dozen departments so system automation and computerized call routing are pretty much a necessity. You can email me or use the "Contact Us" options in our Help Center. For product questions you can email askbh@bhphoto.com too.
02-09-2012, 02:49 PM   #3
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Original Poster
Like I said, I just gave up. I've ordered many times over the web with great service and nary a problem, but today I had a question on shipping and I just didn't have the time or patience to deal with it. Go ahead and try it some time. Call the store and get a feel for what your customers have to go through to talk to someone. Pretend you have a shipping question and see what happens. You can reply back sometime next week when the battery in your cell phone dies. But you still wont have spoken to anyone.
02-10-2012, 07:12 AM   #4
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Hello,

You can always post your questions here. Many other PF members have done so (with regards to shipping and other purchase related issues) in the past.


Chuck

02-10-2012, 01:08 PM   #5
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QuoteOriginally posted by AGWoodard Quote
today I had a question on shipping and I just didn't have the time or patience to deal with it.
If your question pertains to an order that's already been submitted or already shipped, you'd talk to customer service. If you have a question about an order you haven't placed yet, a sales associate would be your best bet on the phone.

As Chuck said, you can ask here. You can use our LiveChat feature and ask online. You can email me or askbh@bhphoto.com. You can use our site's "Contact Us" options in our Help Center.

I am sorry you found the system frustrating but I have to point out we receive and respond to hundreds if not thousands of calls every day.
02-10-2012, 06:23 PM - 1 Like   #6
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Location: New Hampshire/Vermont
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Original Poster
QuoteQuote:
I am sorry you found the system frustrating but I have to point out we receive and respond to hundreds if not thousands of calls every day.


I feel like just another
Spoke in a great big wheel
Like a tiny blade of grass
In a great big field

Bob Seger - Feel Like a Number

It's always nice to be reminded of your place in the grand scheme of things. Thank You.
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