WTH? Just have a shipping question and...

AGWoodard · 02-09-2012, 01:04 PM

It's like trying to talk to someone at the IRS. Goodness, your automated phone system is a complete turn off. I gave up. Really, how hard would it be to have a human answer the phone?

henryp · 02-09-2012, 01:35 PM

Very sorry for your dissatisfaction. We have 1500+ employees in a couple of dozen departments so system automation and computerized call routing are pretty much a necessity. You can email me or use the "Contact Us" options in our Help Center. For product questions you can email askbh@bhphoto.com too.

AGWoodard · 02-09-2012, 02:49 PM

Like I said, I just gave up. I've ordered many times over the web with great service and nary a problem, but today I had a question on shipping and I just didn't have the time or patience to deal with it. Go ahead and try it some time. Call the store and get a feel for what your customers have to go through to talk to someone. Pretend you have a shipping question and see what happens. You can reply back sometime next week when the battery in your cell phone dies. But you still wont have spoken to anyone.

Chuck-B&H · 02-10-2012, 07:12 AM

Hello,

You can always post your questions here. Many other PF members have done so (with regards to shipping and other purchase related issues) in the past.

Chuck

henryp · 02-10-2012, 01:08 PM

Originally posted by AGWoodard

today I had a question on shipping and I just didn't have the time or patience to deal with it.

If your question pertains to an order that's already been submitted or already shipped, you'd talk to customer service. If you have a question about an order you haven't placed yet, a sales associate would be your best bet on the phone.

As Chuck said, you can ask here. You can use our LiveChat feature and ask online. You can email me or askbh@bhphoto.com. You can use our site's "Contact Us" options in our Help Center.

I am sorry you found the system frustrating but I have to point out we receive and respond to hundreds if not thousands of calls every day.

AGWoodard · 02-10-2012, 06:23 PM - **1 Like**

Quote:

I am sorry you found the system frustrating but I have to point out we receive and respond to hundreds if not thousands of calls every day.

I feel like just another
Spoke in a great big wheel
Like a tiny blade of grass
In a great big field

Bob Seger - Feel Like a Number

It's always nice to be reminded of your place in the grand scheme of things. Thank You.

02-09-2012, 01:04 PM	#1
AGWoodard Banned Join Date: Jul 2010 Location: New Hampshire/Vermont Posts: 118	WTH? Just have a shipping question and... It's like trying to talk to someone at the IRS. Goodness, your automated phone system is a complete turn off. I gave up. Really, how hard would it be to have a human answer the phone?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Dear B&H a question about shipping costs	Ehlacore	Ask B&H Photo!	41	01-10-2011 09:36 AM
Shipping: different billing and shipping address	dtra	Ask B&H Photo!	8	06-08-2010 08:34 AM
Expedited shipping separate from shipping type	Entropy	Ask B&H Photo!	1	06-01-2010 07:51 AM
WTH with this pre-production K-7 units?	vitalsax	Pentax DSLR Discussion	2	05-24-2009 01:14 PM

02-09-2012, 01:35 PM	#2
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Very sorry for your dissatisfaction. We have 1500+ employees in a couple of dozen departments so system automation and computerized call routing are pretty much a necessity. You can email me or use the "Contact Us" options in our Help Center. For product questions you can email askbh@bhphoto.com too.

02-09-2012, 02:49 PM	#3
AGWoodard Banned Join Date: Jul 2010 Location: New Hampshire/Vermont Posts: 118 Original Poster	Like I said, I just gave up. I've ordered many times over the web with great service and nary a problem, but today I had a question on shipping and I just didn't have the time or patience to deal with it. Go ahead and try it some time. Call the store and get a feel for what your customers have to go through to talk to someone. Pretend you have a shipping question and see what happens. You can reply back sometime next week when the battery in your cell phone dies. But you still wont have spoken to anyone.

02-10-2012, 07:12 AM	#4
Chuck-B&H B&H Photo Specialist Join Date: May 2010 Location: New York Posts: 935	Hello, You can always post your questions here. Many other PF members have done so (with regards to shipping and other purchase related issues) in the past. Chuck

02-10-2012, 01:08 PM	#5
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by AGWoodard today I had a question on shipping and I just didn't have the time or patience to deal with it. If your question pertains to an order that's already been submitted or already shipped, you'd talk to customer service. If you have a question about an order you haven't placed yet, a sales associate would be your best bet on the phone. As Chuck said, you can ask here. You can use our LiveChat feature and ask online. You can email me or askbh@bhphoto.com. You can use our site's "Contact Us" options in our Help Center. I am sorry you found the system frustrating but I have to point out we receive and respond to hundreds if not thousands of calls every day.

02-10-2012, 06:23 PM - 1 Like	#6
AGWoodard Banned Join Date: Jul 2010 Location: New Hampshire/Vermont Posts: 118 Original Poster	Quote: I am sorry you found the system frustrating but I have to point out we receive and respond to hundreds if not thousands of calls every day. I feel like just another Spoke in a great big wheel Like a tiny blade of grass In a great big field Bob Seger - Feel Like a Number It's always nice to be reminded of your place in the grand scheme of things. Thank You.