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04-24-2012, 06:44 AM   #1
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Join Date: Apr 2012
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Purchasing K-5 Warranty Without Purchasing Camera from B&H

I had purchased my camera back in early April from Amazon because B&H had gone out of stock. Now, I am looking to purchase the extended warranty, which has been out of stock from then until now. But, I read in another thread that we can place the order with B&H to document our purchase and receive the paperwork later. I just tried to purchase over the phone with a B&H rep, who flat out denied me and stated I needed to have purchase the camera from B&H in order to purchase the extended warranty.

May I ask why that is so? My understanding is that the extended warranty is a product (just a card and some paperwork) through Pentax, not B&H. If it had been in stock, I would have easily been able to order it online. I would have asked for a more detailed explanation from the phone rep. However, he was acting very rude (in my opinion) by saying how "I win some, I lose some" and "that's what I get for purchasing from Amazon." I decided to hold back and not give him any more of my time.

Please help me with some clarifications. Thanks!

04-25-2012, 06:09 AM   #2
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 856
Hello;

I contacted Pentax and there is no restriction from where you purchase your K5 or Pentax Extended Warranty. With regards to our Sagemax Protection Plan, this is exclusive to B&H and the covered item must be purchased from us as well. I am sorry for the confusion.

C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
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