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05-14-2012, 05:50 PM   #1
Pentaxian




Join Date: Apr 2007
Location: Oklahoma USA
Posts: 1,475
K-5 Pentax extended warranty clarification

Today I had a chat session with B&H regarding the out-of-stock K-5 Pentax extended factory warranty, and wanted to verify my understanding. Please correct anything you're aware of that's not accurate.

Due to the out-of-stock and back-ordered warranty "media", Pentax is committing to honoring an extended warranty purchased (from any dealer, I assume, but in this case B&H) even AFTER the usual 30-day maximum post-sale period. Seemingly they are committing to this for an indefinite period, at least until the warranty media becomes available. B&H isn't "pre-selling" (having customers pay for the warranty now, so the customer would have a receipt dated within 30 days of camera purchase) the warranty at this point, possibly due to the price being unknown when Pentax eventually resumes shipping.

From contacting Pentax separately, I was told Pentax itself will sell the same warranty (that B&H had been charging $20 for) direct to consumers now (within 30 days of camera purchase), apparently without the media(?), for $100.

Any clarifications would be appreciated. Thanks!

Paul

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