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08-21-2012, 02:56 AM   #1
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Join Date: Apr 2012
Location: Concepción, Chile
Posts: 126
B&H Customs handling

Today reading another user's (very positive!) feedback about B&H, I was surprised to learn that you handle customs clearance for selected countries, including the fees in the purchase.
I was wondering if there is a possibility you can do that for my country (Chile), because private persons here can't clear their own items if they are over US$1000 CIF (they have to hire a customs brokerage agent), and this is not only expensive, but also introduces weeks of delay.
Amazon does this for at least some items. I know UPS (who you offer as shipping option) has the customs brokerage option, as do probably other freight companies.

08-21-2012, 07:57 AM   #2
B&H Photo Specialist
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Join Date: May 2010
Location: New York
Posts: 867
Hello,

Our UPS options include brokerage, but other import fees including Customs, tax, etc are for the time being the customer's responsibility. We're doing all we can to simplofy international orders and will continue to make every effort to improve in this area.

C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager B&H Photo-Video

Thank you, we appreciate your business.
*** Peace on Earth ***
08-21-2012, 09:20 AM   #3
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Join Date: Apr 2012
Location: Concepción, Chile
Posts: 126
Original Poster
Thank you for the quick response and your commitment to try to simplify international orders.
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