Price protection

**Buffy** · 05-08-2013, 03:39 PM

I was under the impression that B&H offered 30-day price protection and sought a refund when the price on the K5 IIs dropped $100 two weeks after I bought it.

Why has this policy been discontinued?

Buffy

henryp · 05-09-2013, 06:22 AM

We can USUALLY honor a price reduction if the request comes within the return policy time period, but there are exceptions. In this situation your purchase was made 4/15.

The reason the price is lower today is a Pentax USA "Instant Rebate," which began 5/1. Depending on circumstances we may not be able to honor this price change for one of two reasons:
- Pentax USA will decline to reimburse us since the purchase preceded the rebate, and/or
- The item is covered by Pentax USA's unilateral price protection policy. If so, making the requested adjustment could be a violation of the policy for which penalties can be severe.

I'm checking with our brand manager and if there is ANY way to accomplish this for you, we will.

**Buffy** · 05-09-2013, 02:27 PM

I appreciate that very much. Please let me know what information you need from me.

Buffy

henryp · 05-10-2013, 06:48 AM - **1 Like**

The order is our Web No: 1024954179. All I need is a reply from the customer service manager.

**Buffy** · 05-10-2013, 11:40 AM

Thank you, Henry! I just received an order adjustment by e-mail.

Buffy

05-08-2013, 03:39 PM	#1
Buffy Site Supporter Join Date: Apr 2007 Location: Greater Boston area, Massachusetts Posts: 389	Price protection I was under the impression that B&H offered 30-day price protection and sought a refund when the price on the K5 IIs dropped $100 two weeks after I bought it. Why has this policy been discontinued? Buffy

05-09-2013, 02:27 PM	#3
Buffy Site Supporter Join Date: Apr 2007 Location: Greater Boston area, Massachusetts Posts: 389 Original Poster	Re: Price protection I appreciate that very much. Please let me know what information you need from me. Buffy

05-10-2013, 11:40 AM	#5
Buffy Site Supporter Join Date: Apr 2007 Location: Greater Boston area, Massachusetts Posts: 389 Original Poster	Re: Price protection Thank you, Henry! I just received an order adjustment by e-mail. Buffy

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05-09-2013, 06:22 AM	#2
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	We can USUALLY honor a price reduction if the request comes within the return policy time period, but there are exceptions. In this situation your purchase was made 4/15. The reason the price is lower today is a Pentax USA "Instant Rebate," which began 5/1. Depending on circumstances we may not be able to honor this price change for one of two reasons: - Pentax USA will decline to reimburse us since the purchase preceded the rebate, and/or - The item is covered by Pentax USA's unilateral price protection policy. If so, making the requested adjustment could be a violation of the policy for which penalties can be severe. I'm checking with our brand manager and if there is ANY way to accomplish this for you, we will.

05-10-2013, 06:48 AM - 1 Like	#4
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	The order is our Web No: 1024954179. All I need is a reply from the customer service manager.