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05-08-2013, 03:39 PM   #1
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Price protection

I was under the impression that B&H offered 30-day price protection and sought a refund when the price on the K5 IIs dropped $100 two weeks after I bought it.

Why has this policy been discontinued?

Buffy

05-09-2013, 06:22 AM   #2
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We can USUALLY honor a price reduction if the request comes within the return policy time period, but there are exceptions. In this situation your purchase was made 4/15.

The reason the price is lower today is a Pentax USA "Instant Rebate," which began 5/1. Depending on circumstances we may not be able to honor this price change for one of two reasons:
- Pentax USA will decline to reimburse us since the purchase preceded the rebate, and/or
- The item is covered by Pentax USA's unilateral price protection policy. If so, making the requested adjustment could be a violation of the policy for which penalties can be severe.

I'm checking with our brand manager and if there is ANY way to accomplish this for you, we will.
05-09-2013, 02:27 PM   #3
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Re: Price protection

I appreciate that very much. Please let me know what information you need from me.

Buffy
05-10-2013, 06:48 AM - 1 Like   #4
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The order is our Web No: 1024954179. All I need is a reply from the customer service manager.

05-10-2013, 11:40 AM   #5
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Re: Price protection

Thank you, Henry! I just received an order adjustment by e-mail.

Buffy
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