Why do some customers get this and not others? I really need some clarification here because I feel like i've not been getting treated well in my dealings with customer service.
Two weeks ago I called in (more than once, at some inconvenience to myself) and was told B&H would not match a promotion where they included a free grip w/ the K-3, even though it occurred no more than 10 days after I purchased mine. I was told they would not match because I called outside of the deal window and it was more than likely a promotion from Ricoh for a limited time. However, as
This thread shows, other customers were able to get the promotion matched outside the days it was offered. This was confusing and dismaying. In essence, there is a penalty for ordering early. What's more, this penalty was not enforced evenly and I, through no fault of mine, got the short straw.
Now, I am being told that they will not match the price of the K-3 as sold by Amazon (see attached photo- In stock now and from an authorized dealer) because to quote the email:
Quote: I am sorry, we are not able to price match the advertisement that you sent from Amazon. I see that the item Pentax K-3 you ordered came with 3 additional items; SANDISK EXTREME SDHC CLASS 10 (45MB/S) 32GB; RUGGARD COMMANDO 36 DSLR SHOULDER BAG; PENTAX SMC-DA 50 f/1.8 TELEPHOTO LENS. I don't see that Amazon is offering those items. I apologize for the inconvenience.
I can't get the price matched because B&H included extras items on my purchase of their own volition? Are these items coming form a manufacturer's offer (as it was implied the grip was)? If so, then why can't they match the price of a competitor if the extras really came at little to no cost to themselves?
I don't see how these excuses are consistent or compatible with one another. I ordered from B&H because I've heard so many good things about them and their customer service and I've seen you help out around here quite a bit from year to year. But I need help understanding because after today my 30 days is up. I'm not trying to bust your chops, I love my K-3, but if I'm ever going to order from you all again, I need to know what I have to do on my end to either get a consistent answer or to get the same customer service others seem to get.