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11-03-2014, 09:49 AM   #1
Pentaxian
tvdtvdtvd's Avatar

Join Date: Jan 2010
Posts: 703
Nov. 3rd 2014 price changes

Hello!

I purchased a FA77 on 11/01/2014. Today I see the price has been dropped an additional $10. I've been scouring
the B&H site for the price matching policy to no avail.

Question, will B&H credit back the $10 difference? Do I need to do anything further to make that happen?

Thanks!

11-03-2014, 12:12 PM - 1 Like   #2
B&H Photo Specialist
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Join Date: May 2010
Location: New York
Posts: 867
Hello,

Please E-mail me your order number and I'll see what I can do.

askbh@bhphoto.com


C h u c k C a p r i o l a
Live Chat and E-Mail Sales Manager
B&H Photo-Video
B&H Photo Video Digital Cameras, Photography, Camcorders

Thank you for choosing B&H, we appreciate your business.

*** Peace on Earth ***
11-03-2014, 12:57 PM   #3
Pentaxian
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Join Date: Jan 2010
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Original Poster
Thanks Chuck, Invoice # sent.
11-04-2014, 08:38 AM   #4
Pentaxian
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Original Poster
Chuck, Thanks for your email. I sent a reply to askbh. I'm not so much disappointed by the decision as
the fact that you didn't bother to check yesterday's price before responding.

11-04-2014, 09:57 AM   #5
B&H Photo Representative
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Join Date: Jul 2007
Location: New York, NY
Posts: 452
QuoteOriginally posted by tvdtvdtvd Quote
Chuck, Thanks for your email. I sent a reply to askbh. I'm not so much disappointed by the decision as the fact that you didn't bother to check yesterday's price before responding.
Chuck doesn't deserve this. He checked. I know he did because when I checked, the same brand manager told me he and Chuck had already discussed this.

Pentax Telephoto SMCP-FA 77mm f/1.8 Limited Series Autofocus Lens (Black)

The MAP price on our site is $1046.95. We are not permitted to show any lower price online but a customer ordering by phone would pay $957.00.
11-04-2014, 10:31 AM   #6
Pentaxian
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Join Date: Jan 2010
Posts: 703
Original Poster
QuoteOriginally posted by henryp Quote
Chuck doesn't deserve this. He checked. I know he did because when I checked, the same brand manager told me he and Chuck had already discussed this.

Pentax Telephoto SMCP-FA 77mm f/1.8 Limited Series Autofocus Lens (Black)

The MAP price on our site is $1046.95. We are not permitted to show any lower price online but a customer ordering by phone would pay $957.00.
I take it then you have no record of what the B&H website was showing for Monday, Nov. 3rd? I don't know why, but the
B&H website showed a price of $836 on Monday, reflecting a discount of $210, $10 more than the $200 discount on
Saturday when I ordered. I know this because I was verifying the price for someone else who quoted it as $300. I was
surprised to find the 'new' discount at $210, and that's when I reached out to B&H via this forum. To now be told that
I'm in the wrong because the price has now gone back to it's regular $1046, today, Tues, 11/04/2014, one day after the
sale has ended is much more insulting than the actual amount. Unfortunately I didn't capture that price, so have no way
to verify it for you. Though it should not be my task, next time I will get a screen capture.

As I mentioned in my email, I'm not going to push for the $10, but I do hope that next time, when the price difference is
more substantial, I'm not being accused of vapor events.



---------- Post added 11-04-2014 at 11:38 AM ----------

Out of curiosity, did anyone purchase the FA77 yesterday, 11/03/2014?
11-04-2014, 12:43 PM   #7
B&H Photo Representative
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Join Date: Jul 2007
Location: New York, NY
Posts: 452
QuoteOriginally posted by tvdtvdtvd Quote
I take it then you have no record of what the B&H website was showing for Monday, Nov. 3rd?
You are entirely and completely incorrect.

QuoteQuote:
Out of curiosity, did anyone purchase the FA77 yesterday, 11/03/2014?
That is none of your business and not information I'd bandy about publicly.
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