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11-23-2014, 12:20 PM   #1
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B&H Customs Clearance no longer available for Pentax cameras shipped to Canada?

Hello.

I'd like to know why the B&H Customs Clearance option is no longer available as an option when shipping (some) Pentax cameras & bundles to Canada? This considerably increases the shipping cost of items, and makes Canadian buyers vulnerable to exhorbitant customs brokerage fees sometimes charged by (some) courier companies. Is this a permanent change?

EDIT: I should be more specific, I guess, since I just realized through some trials that B&H Customs Clearance is still available on the K-3 Prestige Edition and the Q-S1 body-only, but not on the K-50 body-only, nor the K-3 body-only (with free grip). What gives?


Last edited by Doundounba; 11-23-2014 at 04:07 PM.
11-24-2014, 07:29 AM   #2
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Hello,

Thanks for your comments and I am sorry for the frustration which we are aware of. Briefly the company providing B&H an items HTS codes isn't in sync with our shipping data base, this is causing the Landed Cost Calculator to fail due to invalid HTS codes. Our Traffic Department is aware about this issue and is actively working on a solution. I will post when I know a fix has been implemented.


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