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01-03-2015, 05:51 PM   #1
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Return Policy on Monitors?

I'm considering purchasing a LG Digital Cinema 31MU97-B 31" Widescreen LED Backlit IPS 4K Monitor

LG Digital Cinema 31MU97-B 31" Widescreen LED 31MU97-B B&H

The only thing stopping me right now is that I've read some reviews where the colors are askew - one side looks more red, the other side looks less red. Other reviews say the color is great so I'm not sure if it's just a one-off problem or a design flaw.

What's the return policy on the monitor? Am I the sole arbiter of the monitor being 'defective' or not? Is there a difference in return policy between 'defective' and 'unwanted'?

01-03-2015, 08:02 PM   #2
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The return policy says no returns on monitors above 37", so I'd assume the one you linked is returnable.

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01-04-2015, 01:19 PM   #3
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Thanks Adam, Happy New Year !

Our return policy is very liberal and is the best we can do to insure a customers confidence they are making a purchase they will be happy with. There are restrictions and Adam linked to our Returns Policy Page.

The Digital Cinema 31MU97-B 31" Widescreen LED Backlit IPS 4K Monitor from LG would be covered by our 30 day return period [under 37"]. The difference between '"defective" or not / "defective" and "unwanted" would be determined when you called us for an RMA to determine who pays return shipping. A monitor clearly not working as described by the manufacturer would be considered defective and a return label would be issued. Issues of colors not being to your liking is another matter which again is considered on a case by case basis and determined when you contact us.

I see no customer reviews for this monitor on our web site and the negative comments I found on Amazon involved compatibility with Mac's. Based on LG's reputation for making quality high end displays, I would consider this a great investment in your post processing pipe line.

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01-04-2015, 06:21 PM - 1 Like   #4
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Thanks, Chuck and Adam.


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