problem with purchase

mdodrill · 03-06-2015, 11:02 AM

B&H sold me (2/25) photoshop elements 13 along with several other items. The software had no 24 digit product key on the box, sleeve or anywhere else. Now customer service says I am stuck with this software which I can not use because of no product key....because I opened the software box. I could I know that no product key was included with out opening the software box. This is sure a catch 22. In my opinion, B&H has simply taken my money without providing the item which I purchase on 2/25.
Martin Dodrill

mdodrill · 03-07-2015, 10:33 AM

Originally posted by mdodrill

B&H sold me (2/25) photoshop elements 13 along with several other items. The software had no 24 digit product key on the box, sleeve or anywhere else. Now customer service says I am stuck with this software which I can not use because of no product key....because I opened the software box. I could I know that no product key was included with out opening the software box. This is sure a catch 22. In my opinion, B&H has simply taken my money without providing the item which I purchase on 2/25.
Martin Dodrill

found a suggestion on another site which suggested that I rip off the seal on the bottom of the box and pull that insert out....and there was the serial number
My suggestion....have your customer service people altered to this issue: how would I have know that I had to rip off the seal on the bottom of the box and pull out that insert

henryp · 03-08-2015, 12:46 PM - **1 Like**

Originally posted by mdodrill

found a suggestion on another site which suggested that I rip off the seal on the bottom of the box and pull that insert out....and there was the serial number

I am very glad you located the serial number and am equally pleased your original supposition that we took your money unethically was premature and unfounded.

mdodrill · 03-09-2015, 10:19 AM

Originally posted by henryp

I am very glad you located the serial number and am equally pleased your original supposition that we took your money unethically was premature and unfounded.

you are correct

03-06-2015, 11:02 AM	#1
mdodrill Senior Member Join Date: Dec 2011 Location: Ohio Posts: 231	problem with purchase B&H sold me (2/25) photoshop elements 13 along with several other items. The software had no 24 digit product key on the box, sleeve or anywhere else. Now customer service says I am stuck with this software which I can not use because of no product key....because I opened the software box. I could I know that no product key was included with out opening the software box. This is sure a catch 22. In my opinion, B&H has simply taken my money without providing the item which I purchase on 2/25. Martin Dodrill

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03-07-2015, 10:33 AM	#2
mdodrill Senior Member Join Date: Dec 2011 Location: Ohio Posts: 231 Original Poster	Originally posted by mdodrill B&H sold me (2/25) photoshop elements 13 along with several other items. The software had no 24 digit product key on the box, sleeve or anywhere else. Now customer service says I am stuck with this software which I can not use because of no product key....because I opened the software box. I could I know that no product key was included with out opening the software box. This is sure a catch 22. In my opinion, B&H has simply taken my money without providing the item which I purchase on 2/25. Martin Dodrill found a suggestion on another site which suggested that I rip off the seal on the bottom of the box and pull that insert out....and there was the serial number My suggestion....have your customer service people altered to this issue: how would I have know that I had to rip off the seal on the bottom of the box and pull out that insert

03-08-2015, 12:46 PM - 1 Like	#3
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by mdodrill found a suggestion on another site which suggested that I rip off the seal on the bottom of the box and pull that insert out....and there was the serial number I am very glad you located the serial number and am equally pleased your original supposition that we took your money unethically was premature and unfounded.

03-09-2015, 10:19 AM	#4
mdodrill Senior Member Join Date: Dec 2011 Location: Ohio Posts: 231 Original Poster	Originally posted by henryp I am very glad you located the serial number and am equally pleased your original supposition that we took your money unethically was premature and unfounded. you are correct