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07-11-2015, 07:09 PM   #1
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Assistance with Refused Warranty Return

Having learned photography on a K1000 (like many of us here) I bought my first digital SLR, a used K-500, in January from B&H. I was willing to wait for shipping because I trust B&H and have used you in the past. I took the camera to Spain and happily took many photos, then took it on a cruise, where the aperture magnet failed ~80 days after purchase, leaving me to buy a little point and shoot in Barbados to finish out the trip.

Of course, by the time I got back to the U.S. I was a few days outside of the 90 day warranty period. I've since had the camera repaired locally, but the repair came close to the price I originally paid.

I'd love to continue shopping with B&H, so can I suggest a few things here - if a camera fails while the owner is outside the U.S. please work with them, if they were a few days late calling in the problem. Phone calls from cruise ships are fantastically expensive. When an owner has absolute proof of the time of the failure, down to the minute, accept that proof that the camera failed within the warranty period. I have such proof - there is a difference of about 15 minutes between the last good picture and the first one after the failure, and they are timestamped within the warranty period.

So, I've invested around $600 and have a used Pentax K-500 to show for it, when I could have a *new* K-50 or KS-1 (or a much better lens for this camera) for what I'm out now, all because you have terribly rude CSRs and are enforcing very tight warranty policies. Thanks!

07-12-2015, 11:33 AM   #2
B&H Photo Representative
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Join Date: Jul 2007
Location: New York, NY
Posts: 438
Your point is well taken and I'll be happy to discuss this with the used department manager for the future but to do so effectively it would help to know the original order number. Thanks.
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