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09-04-2015, 03:39 PM   #1
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Pentax Extended Warranty

Hello,

Recently, I've ordered Ricoh extended warranty card from your website. Customer support informed me that I can buy the extended warranty from B&H even if I've bought the camera from another authorized Pentax seller and that the only requirement is that the camera has to be within the first year of warranty.

I've received the card today and it says the following:

"1. This extended limited warranty is provided by RICOH IMAGING AMERICAS CORPORATION. It is not refundable nor transferable and is only valid if received at the time as the purchase of a new RICOH or PENTAX camera, which is covered by a Ricoh Imaging New Product One-Year Limited Warranty. This extended warranty applies only to the RICOH or PENTAX cameras distributed solely by the U.S. distributer, Ricoh Imaging Americas Corp., and purchased from a Ricoh Imaging authorized dealer in the United States."

As I've mentioned before, I've bought the camera from another US authorized dealer before I buy this extended warranty. Apparently Ricoh require that the purchase date of the extended warranty match the camera. What can I do about that?

Thank you,
Far

09-04-2015, 03:40 PM   #2
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In my experience, Ricoh is very flexible with the terms. The 30-day window most likely still applies- at least that what customer service told me when I asked them the same question several months ago.

Adam
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09-04-2015, 05:31 PM   #3
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QuoteOriginally posted by Adam Quote
In my experience, Ricoh is very flexible with the terms. The 30-day window most likely still applies- at least that what customer service told me when I asked them the same question several months ago.
Thank you for replying, Adam. It's been more than 30 days since I've bought that camera. I assume that Ricoh will ask about the extended warranty receipt as well as the camera receipt but I am not sure about that.

The following is my chat with B&H customer support:

QuoteQuote:
farhaddad : I have a Pentax camera that I didn't buy from B&H. However, it has been purchased from an authorized dealer, and it is still withen it's first year warranty. I would like to know if I can still buy the Pentax 2-year warranty on the following URL: Pentax 2-Year Extended Warranty for Pentax and Ricoh 85716 B&H

Kirk R: Hello Far. My name is Kirk and I will be glad to assist you. Please give me a few moments to begin working on your inquiry.

farhaddad: Hello Kirk, How are you today?

Kirk R: I'm doing well and yourself?

farhaddad: I'm doing well too, thanks.

Kirk R: Sorry for the delay. I'm still checking on this.

farhaddad: Don't worry, take your time. Thank you.

Kirk R: Thanks for your patience. You can definitely purchase the additional warranty from us.

farhaddad: Awesome. Thank you very much for your help.

Kirk R: Not a problem. Can I assist you with anything else at this time?

farhaddad: That is all. Again, thank you for your help. Have a wonderful day.

Kirk R: Have a wonderful day as well and thanks for choosing B&H. We appreciate your business.
Your session has ended.
09-06-2015, 07:52 AM   #4
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Hello;

I am sorry for your troubles. I've been reviewing older posts here concerning the extended warranty and the "time frame" seems to change which is out of our control. I would recommend calling Ricoh first and see if they will allow you to register.


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10-05-2015, 05:57 AM   #5
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Hi,

I've contacted Ricoh and they've informed me that they would only accept the warranty card if it was purchased within 30 days of the camera purchase date.

Any idea what I can do about that?

Thanks
10-05-2015, 09:12 PM   #6
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QuoteOriginally posted by farhaddad Quote
Hi,

I've contacted Ricoh and they've informed me that they would only accept the warranty card if it was purchased within 30 days of the camera purchase date.

Any idea what I can do about that?

Thanks
If you're outside that window then you wouldn't be eligible for the manufacturer's warranty extension, but you could always get a third-party warranty.

Adam
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10-05-2015, 11:57 PM   #7
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QuoteOriginally posted by Adam Quote
If you're outside that window then you wouldn't be eligible for the manufacturer's warranty extension, but you could always get a third-party warranty.
Yeah, I might get that instead. Right now though, I have a Ricoh warranty card that I've got from B&H. I didn't know about the 30 days limit and B&H didn't inform me about that limitation. I wonder if there is anything they could do about it.

Thank you for replying
10-06-2015, 12:13 PM   #8
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QuoteOriginally posted by farhaddad Quote
Yeah, I might get that instead. Right now though, I have a Ricoh warranty card that I've got from B&H. I didn't know about the 30 days limit and B&H didn't inform me about that limitation. I wonder if there is anything they could do about it.

Thank you for replying
Can it be returned? I would contact CS.


Adam
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10-07-2015, 08:34 AM   #9
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QuoteOriginally posted by farhaddad Quote
Yeah, I might get that instead. Right now though, I have a Ricoh warranty card that I've got from B&H. I didn't know about the 30 days limit and B&H didn't inform me about that limitation. I wonder if there is anything they could do about it.
Re B&H Web No: 1035365395

I believe we're talking about the Pentax 2-Year Extended Warranty for Pentax and Ricoh Cameras - B&H # PEEWAI. Please correct me if I am mistaken. The description on our site says, "... and is valid only when purchased with a new Pentax or Ricoh camera." According to our brand manager your warranty should be valid, with the original camera proof of purchase (dated store invoice), but only in the USA.

Last edited by henryp; 10-07-2015 at 09:33 AM.
10-07-2015, 06:37 PM   #10
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QuoteOriginally posted by Adam Quote
Can it be returned? I would contact CS.
This is what I'm trying to know. I work at night these days so it is a bit hard to contact them live.

QuoteOriginally posted by henryp Quote
Re B&H Web No: 1035365395

I believe we're talking about the Pentax 2-Year Extended Warranty for Pentax and Ricoh Cameras - B&H # PEEWAI. Please correct me if I am mistaken. The description on our site says, "... and is valid only when purchased with a new Pentax or Ricoh camera." According to our brand manager your warranty should be valid, with the original camera proof of purchase (dated store invoice), but only in the USA.
Thank you for replying. Yes, that is the warranty I'm talking about. I read the description. However, I've contacted the customer service and they assured me that it doesn't matter if I bought it after the camera but they didn't mention the 30 days limit and I didn't know about it either. Right now, Pentax is telling me that the warranty is not valid unless it was purchased within 30 days and that I have to provide both receipts.

Any idea?

Again, thank you for your help.
10-08-2015, 07:16 AM   #11
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QuoteOriginally posted by farhaddad Quote
Right now, Pentax is telling me that the warranty is not valid unless it was purchased within 30 days and that I have to provide both receipts.
The warranty you bought cost <$20.00. If you want to send it back, let me know via henryp[at]bhphoto.com. Include the B&H order number, 561534850, please.

I'm not sure what their time limit is, but you might want to look at Squaretrade.
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