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12-20-2015, 06:05 PM   #1
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return shipping

hi b&h

i bought a used lens that wasn't described properly... it was listed and pictured as the hd da 40mm limited, but what i received is the older, non-hd 40mm limited... and requested and rma immediately upon opening it.

after 5 days, the rma arrived today via email, and i have to pay for shipping? not my error... so? just checking, thanks. rma #579862660 order #1036917255


chris

12-23-2015, 07:59 AM   #2
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I'm sorry for the original error and for this oversight. I've asked the used dept's customer service agent to email a pre-paid UPS return label to you.
12-28-2015, 01:20 PM   #3
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i waited, but return label never came.
12-29-2015, 08:45 AM   #4
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We emailed a pre-paid UPS return label (1ZRF85169004064290) on Dec 23rd. Please check your spam folders. if you cannot find it, please contact cs@bhphoto.com

12-29-2015, 10:53 AM   #5
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never received, not in any spam folder (i don't use spam filters/folders). sent it back yesterday, will arrive tomorrow:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9505510695525362184230

this is unlucky for me, but not the biggest deal in the world.
12-30-2015, 08:22 AM   #6
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QuoteOriginally posted by sculptor666 Quote
never received, not in any spam folder (i don't use spam filters/folders). sent it back yesterday, will arrive tomorrow:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9505510695525362184230

this is unlucky for me, but not the biggest deal in the world.
I've asked C/S to resend it.
12-30-2015, 11:53 AM   #7
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ugh... why would i need a label now? you even quoted the tracking link. it's been delivered to b&h.
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