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01-29-2016, 07:30 AM   #1
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Join Date: Jan 2016
Posts: 8
Open Customer Service requests


I opened a few requests with the online forms at the B&H website regarding a recent purchase, and I haven't heard anything back yet and was hoping you could look into it for me. I was worried the replies were going to spam, but I didn't see anything in those folders. I did get the initial auto response from both and I'm still getting email from the B&H dealzone. I opened the first case with the Customer Service department on Jan 13th, the reference # is 03930484. The second I opened on Jan 25th with the photography department and that case # is 04137639.

Thanks for your help!

02-01-2016, 09:20 AM   #2
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 900

I am sorry for the delay in responding. I checked with our buyer and the the Pentax flucard promotion ended last year and we are not aware of the deal being brought back by Ricoh. That being said, I did see the notation on our web site about a card being included which in incorrect. Unfortunately, we do not carry the Perntax Flucard. I am sending you a Lexar 32GB Professional UHS-I SDHC Memory Card (U3) [LESD633X32GB] at not charge [Order #588420440].

02-01-2016, 09:48 AM - 1 Like   #3
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Join Date: Jan 2016
Posts: 8
Original Poster
Thanks Chuck! I just got the order confirmation. I appreciate it.

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