Arrived empty

erkund · 05-11-2016, 02:21 PM

Just received my first ever order from B&H. A lens and a variable ND filter. Lens looks great, but the filter case was empty. Really bummed, because I'm leaving on a 3-month trip on Friday. I really hope I don't have to jump through hoops to get a refund for the filter.

Does this happen often?

I filled out the email form on B&H website. So dismayed.

henryp · 05-12-2016, 06:41 AM

I'm very sorry about this. I cannot ID you or the transaction so I cannot check the situation but I am sure our C/S staff will handle this as efficiently as possible.

You asked, "Does this happen often?" It does not. Nevertheless we regret this and your frustration.

erkund · 05-12-2016, 08:55 AM

They responded promptly this morning and agreed to refund the price.

I'm a big supporter of my local camera shop, but when I need Pentax gear I have to go online. Opening an empty box was an insulting experience. I can't see myself shopping with B&H again. ;

**BigMackCam** · 05-12-2016, 09:37 AM - **2 Likes**

Originally posted by erkund

They responded promptly this morning and agreed to refund the price.

I'm a big supporter of my local camera shop, but when I need Pentax gear I have to go online. Opening an empty box was an insulting experience. I can't see myself shopping with B&H again. ;

Sorry to hear of your experience. All businesses make mistakes, and B&H is no different. It sounds like they resolved the issue quickly, so it would be a shame for you to shun them as a potential source for your future purposes. I've found them to be helpful and efficient.

I bought some steak from our excellent local supermarket a couple of weeks ago, and when I opened it, it was anything but fresh (despite being within date). The supermarket manager apologised and refunded my money. I'm shopping there again this Sunday - they have everything I need, the prices are good, and they resolve my issues on the rare occasions I have any

05-11-2016, 02:21 PM	#1
erkund New Member Join Date: Apr 2016 Posts: 11	Arrived empty Just received my first ever order from B&H. A lens and a variable ND filter. Lens looks great, but the filter case was empty. Really bummed, because I'm leaving on a 3-month trip on Friday. I really hope I don't have to jump through hoops to get a refund for the filter. Does this happen often? I filled out the email form on B&H website. So dismayed.

05-12-2016, 08:55 AM	#3
erkund New Member Join Date: Apr 2016 Posts: 11 Original Poster	Refunded They responded promptly this morning and agreed to refund the price. I'm a big supporter of my local camera shop, but when I need Pentax gear I have to go online. Opening an empty box was an insulting experience. I can't see myself shopping with B&H again. ;

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05-12-2016, 06:41 AM	#2
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	I'm very sorry about this. I cannot ID you or the transaction so I cannot check the situation but I am sure our C/S staff will handle this as efficiently as possible. You asked, "Does this happen often?" It does not. Nevertheless we regret this and your frustration.

05-12-2016, 09:37 AM - 2 Likes	#4
BigMackCam Digitiser of Film Join Date: Mar 2010 Location: North East of England Posts: 20,692	Originally posted by erkund They responded promptly this morning and agreed to refund the price. I'm a big supporter of my local camera shop, but when I need Pentax gear I have to go online. Opening an empty box was an insulting experience. I can't see myself shopping with B&H again. ; Sorry to hear of your experience. All businesses make mistakes, and B&H is no different. It sounds like they resolved the issue quickly, so it would be a shame for you to shun them as a potential source for your future purposes. I've found them to be helpful and efficient. I bought some steak from our excellent local supermarket a couple of weeks ago, and when I opened it, it was anything but fresh (despite being within date). The supermarket manager apologised and refunded my money. I'm shopping there again this Sunday - they have everything I need, the prices are good, and they resolve my issues on the rare occasions I have any