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01-25-2017, 02:03 PM   #1
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Shipping concern

I just placed a $135 order. I just got the tracking and it is being shipped in 2 different shipments, because 2 items less than $10 did not qualify for the free 3 day UPS shipping. This is difficult for me, as in the winter UPS cannot make it up my treacherous mountain road, so I have to drive down it to meet them. Now, with 2 shipments, I'll be making an extra trip, on a day that I have a repairman scheduled.

Just seems foolish for B&H to pay two different shipping charges, when it could have been shipped in one.

01-26-2017, 11:05 AM   #2
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QuoteOriginally posted by csa Quote
I just placed a $135 order. I just got the tracking and it is being shipped in 2 different shipments, because 2 items less than $10 did not qualify for the free 3 day UPS shipping. This is difficult for me, as in the winter UPS cannot make it up my treacherous mountain road, so I have to drive down it to meet them. Now, with 2 shipments, I'll be making an extra trip, on a day that I have a repairman scheduled.
I'm sorry for this inconvenience. There are several reasons we'd ship an order in multiple packages. Size/weight is one. In order to ship whatever qualifies for free shipping without charging you a s&h fee is another. Shipping from two warehouses is yet another. I'd need to know the B&H order number to check but the fact is it's now en route so what will be will be for this one and we are sorry it's inconveniencing you.
01-26-2017, 11:45 AM   #3
csa
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Thanks Henry; in the future I'll inquire about the shipping, to avoid this in the future; especially wintertime.
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