B&H open box warranty policy

hray · 03-03-2017, 12:10 PM

I've found an item on B&H's site that I'm interested in; it's rated "Open Box".

In one place, it says that Open Box stuff gets a full manufacturer's warranty. But in the same pop-up, it says that items bought through their used store do NOT get a manufacturer's warranty.

And of course, it was just at 1pm today (Friday) that I found this...

Anyone have experience with this? Is it a manufacturer's warranty or not?

Thanks.

hray · 03-04-2017, 10:35 AM

Too late. It's already sold.

Chuck-B&H · 03-06-2017, 09:33 AM - **1 Like**

Hello;

Our owner was concerned that customers would purchase Open Box product thinking it was "New" so he instructed us to showcase and offer OB products in our Used Department's web selection.

As an example: Canon EOS Rebel T5 DSLR Camera with 18-55mm Lens

Is listed as an Open Box but does include a Canon USA warranty.

Chuck

03-03-2017, 12:10 PM	#1
hray Forum Member Join Date: Jan 2011 Location: New Mexico Photos: Gallery \| Albums Posts: 79	B&H open box warranty policy I've found an item on B&H's site that I'm interested in; it's rated "Open Box". In one place, it says that Open Box stuff gets a full manufacturer's warranty. But in the same pop-up, it says that items bought through their used store do NOT get a manufacturer's warranty. And of course, it was just at 1pm today (Friday) that I found this... Anyone have experience with this? Is it a manufacturer's warranty or not? Thanks.

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03-04-2017, 10:35 AM	#2
hray Forum Member Join Date: Jan 2011 Location: New Mexico Photos: Gallery \| Albums Posts: 79 Original Poster	Too late. It's already sold.

03-06-2017, 09:33 AM - 1 Like	#3
Chuck-B&H B&H Photo Specialist Join Date: May 2010 Location: New York Posts: 935	Hello; Our owner was concerned that customers would purchase Open Box product thinking it was "New" so he instructed us to showcase and offer OB products in our Used Department's web selection. As an example: Canon EOS Rebel T5 DSLR Camera with 18-55mm Lens Is listed as an Open Box but does include a Canon USA warranty. Chuck