Order not received for over a month

scorpioh · 11-19-2018, 11:00 AM

Hi,

I refer to order number #1053312637 placed on 7 Oct 18. The tracking number for this order had never worked. I had waited patiently for nearly a month before contacting B&H through live chat but was advised to wait till 7 Nov before getting back. I got back to B&H again a couple of days after 7 Nov and was advised that the package may indeed be missing and B&H would file a claim with the courier and get back to me.

Till today, I have not received any replies from B&H and I feel disappointed that my order was never treated with any urgency. I would like to seek help from the official B&H representative here. Thank you.

Adam · 11-19-2018, 11:32 AM

Since this is time sensitive, I would recommend calling B&H. I'm surprised they asked you to wait since issues with tracking should always be promptly investigated IMO.

scorpioh · 11-20-2018, 09:53 AM

Originally posted by Adam

Since this is time sensitive, I would recommend calling B&H. I'm surprised they asked you to wait since issues with tracking should always be promptly investigated IMO.

Thanks, Adam. I had contacted them a few times and feel that they are not quite treating my case with the due urgency it deserves. I hope to get an awareness from the B&H representative here so that it could possibly be resolved faster - seriously, I have gotten a bit sick of contacting them directly and personally given the "please wait while we try to resolve it" attitude. I believe I have given my utmost patience in this case.

I had been a long time B&H customer and past experiences had always been more or less positive. I am not sure what caused a change of service quality here but I hope it can be resolved soon. Thanks.

Adam · 11-20-2018, 02:23 PM

I'm sure they will sort it for you. Since the item was never shipped (apparently) you should at least get a refund as a first step.

Adam
PentaxForums.com Webmaster (Site Usage Guide | Site Help | My Photography)

PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

scorpioh · 11-20-2018, 05:53 PM

Unfortunately, i will suffer currency conversion losses if I were given a refund as I my card is based on a different currency. Just hope that they ship it out immediately will do.

henryp · 12-04-2018, 12:33 PM

Originally posted by scorpioh

I refer to order number #1053312637 placed on 7 Oct 18. The tracking number for this order had never worked.

We received this order on Oct 7, 2018. It was shipped the same day via DHL. The package has since been lost in transit, an inconvenience we regret. On Nov 25th under our 762974751, we issued and emailed a B&H electronic gift card for the total amount of the original transaction. You can simply use that to place a new order for the same two items. If you'd like assistance in doing so, please contact sales@bhphoto.com.

scorpioh · 12-06-2018, 05:44 AM

Originally posted by henryp

We received this order on Oct 7, 2018. It was shipped the same day via DHL. The package has since been lost in transit, an inconvenience we regret. On Nov 25th under our 762974751, we issued and emailed a B&H electronic gift card for the total amount of the original transaction. You can simply use that to place a new order for the same two items. If you'd like assistance in doing so, please contact sales@bhphoto.com.

Hi Henry, yes, I have received the refund in the form of an electronic gift card. The whole incident, however, left a rather bad after taste for me:
1) I never felt there was any form of urgency given by B&H to this case. I was told to wait even after almost one month of not receiving the package.
2) There was never any updates initiated by B&H. It's only myself continually probing about the status of the package were there rather delayed responses and replies.
3) After nearly two months only did B&H acknowledged that the package was lost. There was never any concern with regard's to the customer's urgency for the items. I mean, at the very least I would at the every least offer an overnight shipment to get the items delivered straight away to compensate for such an unreasonable long wait.
Perhaps I am expecting too much, but these are my thoughts and feelings as a customer.

henryp · 12-06-2018, 10:10 AM

Originally posted by scorpioh

Hi Henry, yes, I have received the refund in the form of an electronic gift card. The whole incident, however, left a rather bad after taste for me

I regret this and apologize for the circumstances which caused it.

11-19-2018, 11:32 AM	#2
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,593	Since this is time sensitive, I would recommend calling B&H. I'm surprised they asked you to wait since issues with tracking should always be promptly investigated IMO. Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Yay! Ricoh Imaging will announce a new camera this month or next month! (Nokishita)	Mistral75	Pentax News and Rumors	343	11-01-2018 04:19 PM
The Grass Is Greener? Some Thoughts Over Shooting With Nikon For The Last Month	reivax	Pentax DSLR Discussion	17	10-10-2016 01:14 PM
Just received my K-3; first experience not good	Khoff2	Pentax K-3 & K-3 II	46	08-19-2014 09:18 PM
Did you buy a Ptx lens on eBay (Australia) in last 2 weeks and still not received it?	Quazimoto	General Talk	3	09-10-2013 09:41 PM
Cancelled my K-30 order and placing order on K-5	LeDave	Pentax K-5 & K-5 II	10	06-30-2012 10:07 PM

11-19-2018, 11:00 AM	#1
scorpioh Senior Member Join Date: Jul 2009 Location: Singapore Photos: Gallery Posts: 182	Order not received for over a month Hi, I refer to order number #1053312637 placed on 7 Oct 18. The tracking number for this order had never worked. I had waited patiently for nearly a month before contacting B&H through live chat but was advised to wait till 7 Nov before getting back. I got back to B&H again a couple of days after 7 Nov and was advised that the package may indeed be missing and B&H would file a claim with the courier and get back to me. Till today, I have not received any replies from B&H and I feel disappointed that my order was never treated with any urgency. I would like to seek help from the official B&H representative here. Thank you.

11-20-2018, 09:53 AM	#3
scorpioh Senior Member Join Date: Jul 2009 Location: Singapore Photos: Gallery Posts: 182 Original Poster	Originally posted by Adam Since this is time sensitive, I would recommend calling B&H. I'm surprised they asked you to wait since issues with tracking should always be promptly investigated IMO. Thanks, Adam. I had contacted them a few times and feel that they are not quite treating my case with the due urgency it deserves. I hope to get an awareness from the B&H representative here so that it could possibly be resolved faster - seriously, I have gotten a bit sick of contacting them directly and personally given the "please wait while we try to resolve it" attitude. I believe I have given my utmost patience in this case. I had been a long time B&H customer and past experiences had always been more or less positive. I am not sure what caused a change of service quality here but I hope it can be resolved soon. Thanks.

11-20-2018, 02:23 PM	#4
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,593	I'm sure they will sort it for you. Since the item was never shipped (apparently) you should at least get a refund as a first step. Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

11-20-2018, 05:53 PM	#5
scorpioh Senior Member Join Date: Jul 2009 Location: Singapore Photos: Gallery Posts: 182 Original Poster	Unfortunately, i will suffer currency conversion losses if I were given a refund as I my card is based on a different currency. Just hope that they ship it out immediately will do.

12-04-2018, 12:33 PM	#6
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by scorpioh I refer to order number #1053312637 placed on 7 Oct 18. The tracking number for this order had never worked. We received this order on Oct 7, 2018. It was shipped the same day via DHL. The package has since been lost in transit, an inconvenience we regret. On Nov 25th under our 762974751, we issued and emailed a B&H electronic gift card for the total amount of the original transaction. You can simply use that to place a new order for the same two items. If you'd like assistance in doing so, please contact sales@bhphoto.com.

12-06-2018, 05:44 AM	#7
scorpioh Senior Member Join Date: Jul 2009 Location: Singapore Photos: Gallery Posts: 182 Original Poster	Originally posted by henryp We received this order on Oct 7, 2018. It was shipped the same day via DHL. The package has since been lost in transit, an inconvenience we regret. On Nov 25th under our 762974751, we issued and emailed a B&H electronic gift card for the total amount of the original transaction. You can simply use that to place a new order for the same two items. If you'd like assistance in doing so, please contact sales@bhphoto.com. Hi Henry, yes, I have received the refund in the form of an electronic gift card. The whole incident, however, left a rather bad after taste for me: 1) I never felt there was any form of urgency given by B&H to this case. I was told to wait even after almost one month of not receiving the package. 2) There was never any updates initiated by B&H. It's only myself continually probing about the status of the package were there rather delayed responses and replies. 3) After nearly two months only did B&H acknowledged that the package was lost. There was never any concern with regard's to the customer's urgency for the items. I mean, at the very least I would at the every least offer an overnight shipment to get the items delivered straight away to compensate for such an unreasonable long wait. Perhaps I am expecting too much, but these are my thoughts and feelings as a customer.

12-06-2018, 10:10 AM	#8
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by scorpioh Hi Henry, yes, I have received the refund in the form of an electronic gift card. The whole incident, however, left a rather bad after taste for me I regret this and apologize for the circumstances which caused it.

Thread Tools	Search this Thread
	Search this Thread: Advanced Search