Originally posted by henryp We received this order on Oct 7, 2018. It was shipped the same day via DHL. The package has since been lost in transit, an inconvenience we regret. On Nov 25th under our 762974751, we issued and emailed a B&H electronic gift card for the total amount of the original transaction. You can simply use that to place a new order for the same two items. If you'd like assistance in doing so, please contact
sales@bhphoto.com.
Hi Henry, yes, I have received the refund in the form of an electronic gift card. The whole incident, however, left a rather bad after taste for me:
1) I never felt there was any form of urgency given by B&H to this case. I was told to wait even after almost one month of not receiving the package.
2) There was never any updates initiated by B&H. It's only myself continually probing about the status of the package were there rather delayed responses and replies.
3) After nearly two months only did B&H acknowledged that the package was lost. There was never any concern with regard's to the customer's urgency for the items. I mean, at the very least I would at the every least offer an overnight shipment to get the items delivered straight away to compensate for such an unreasonable long wait.
Perhaps I am expecting too much, but these are my thoughts and feelings as a customer.