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12-31-2020, 07:53 AM - 1 Like   #1
Pentaxian




Join Date: Apr 2007
Location: Oklahoma USA
Posts: 2,192
Pentax Extended Warranty

If you look here:

Pentax Extended Warranty limitations - PentaxForums.com

you'll see that when I just now contacted Ricoh (US), they told me they will no longer accept Pentax/Ricoh extended warranties purchased from a different retailer than the camera body it's supposed to apply to. Someone else posted in the thread that this contradicts information on your listing for the product, and Ricoh did say this was a fairly recent policy change. Because the policy made no sense to me I asked for confirmation, and after a while received a return call that the question had been "run up the chain" and it was absolutely confirmed that a Ricoh warranty purchased from any other than the same retailer won't apply to a camera, even if it's purchased within the 30-day window. So you might want to update your product page.


Last edited by tibbitts; 12-31-2020 at 11:07 AM.
01-05-2021, 10:50 AM - 1 Like   #2
B&H Photo Specialist
Chuck-B&H's Avatar

Join Date: May 2010
Location: New York
Posts: 934
Thanks, I've spoken to our buyer and web team about making corrections to our site about the Pentax Extended Warranties.


Chuck
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