What does B&H do with returned lenses?

sbc · 07-08-2021, 11:16 PM - **1 Like**

Sorry for this question but as an overseas consumer I am little worried. The last time I purchased a lens (DA16-85), I had to return 2 defective before getting a third useable one. The first one especially, looked like it had been used.
I am considering buying another lens and do not want a returned one.
I would appreciate if I could get some assurance.

henryp · 07-09-2021, 07:31 AM

Thank you for your orders and this feedback. We regret your dissatisfaction. I could look into this in more detail with the order numbers. Basically, we do not test new cameras, lenses, etc before shipping them to customers. We rely on each manufacturer's QC. The process of opening, testing, and then repacking a lens every time one was ordered would be prohibitively expensive and time consuming. I do not know of any retailer who does this.

Again, I am sorry for your dissatisfaction and look forward to more information from you.

sbc · 07-09-2021, 09:19 PM

Hi Henry, thanks for your reply. I am not asking about B&H checking new lenses. What I want to know is if B&H resells those returned lenses.
I am not actually dissatisfied with B&H; just hoping I would not have to endure all those hassles of returning faulty lenses.

henryp · 07-12-2021, 07:21 AM - **1 Like**

Originally posted by sbc

What I want to know is if B&H resells those returned lenses.

Every returned item is handled on an individual basis taking into consideration (among other things) the customer's reason for the return, and our careful inspection of the returned item. I should point out that a customer returning for an alleged defect is frequently incorrect and returns an item in perfect condition. Likewise sometimes an item is returned claiming a defect (when there is none) because the customer thinks this is necessary to get return authorization.

**brightseal** · 07-12-2021, 01:11 PM - **1 Like**

Without a long drawn out story, I guess it's safe to say the answer is Yes? B&H re-sells returns as new.

henryp · 07-12-2021, 01:39 PM - **1 Like**

Originally posted by brightseal

Without a long drawn out story, I guess it's safe to say the answer is Yes? B&H re-sells returns as new.

Please don't presume to put words into my mouth for me.

07-08-2021, 11:16 PM - 1 Like	#1
sbc Pentaxian Join Date: Mar 2008 Photos: Albums Posts: 359	What does B&H do with returned lenses? Sorry for this question but as an overseas consumer I am little worried. The last time I purchased a lens (DA16-85), I had to return 2 defective before getting a third useable one. The first one especially, looked like it had been used. I am considering buying another lens and do not want a returned one. I would appreciate if I could get some assurance.

07-12-2021, 01:11 PM - 1 Like	#5
brightseal Site Supporter Join Date: Dec 2015 Photos: Albums Posts: 629	What does B&H do with returned lenses? Without a long drawn out story, I guess it's safe to say the answer is Yes? B&H re-sells returns as new.

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07-09-2021, 07:31 AM	#2
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Thank you for your orders and this feedback. We regret your dissatisfaction. I could look into this in more detail with the order numbers. Basically, we do not test new cameras, lenses, etc before shipping them to customers. We rely on each manufacturer's QC. The process of opening, testing, and then repacking a lens every time one was ordered would be prohibitively expensive and time consuming. I do not know of any retailer who does this. Again, I am sorry for your dissatisfaction and look forward to more information from you.

07-09-2021, 09:19 PM	#3
sbc Pentaxian Join Date: Mar 2008 Photos: Albums Posts: 359 Original Poster	Hi Henry, thanks for your reply. I am not asking about B&H checking new lenses. What I want to know is if B&H resells those returned lenses. I am not actually dissatisfied with B&H; just hoping I would not have to endure all those hassles of returning faulty lenses.

07-12-2021, 07:21 AM - 1 Like	#4
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by sbc What I want to know is if B&H resells those returned lenses. Every returned item is handled on an individual basis taking into consideration (among other things) the customer's reason for the return, and our careful inspection of the returned item. I should point out that a customer returning for an alleged defect is frequently incorrect and returns an item in perfect condition. Likewise sometimes an item is returned claiming a defect (when there is none) because the customer thinks this is necessary to get return authorization.

07-12-2021, 01:39 PM - 1 Like	#6
henryp B&H Photo Representative Join Date: Jul 2007 Location: New York, NY Posts: 491	Originally posted by brightseal Without a long drawn out story, I guess it's safe to say the answer is Yes? B&H re-sells returns as new. Please don't presume to put words into my mouth for me.