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stevebrot · 03-10-2011, 11:10 PM

The last three rolls through the Super Coolscan 5000 ED have been pretty difficult with the scans failing with the automated strip adapter on 1 of 4 scans. Tonight it was much worse with about 2/3rd of the scans failing. I suspect there is an issue with buffer memory

I am a bit peeved in that the scanner is not even two years old and has only scanned a few thousand frames. So off it goes to Nikon. Needless to say, I am not very inclined to purchase one of their cameras.

Steve

goddo31 · 03-11-2011, 12:02 AM

Oh no!

You would hope for better than that.
Hope it's not too expensive...

Good luck,
Jason

stevebrot · 03-11-2011, 08:42 AM

We will see in regards to the expense. The telephone support guy gave me an estimate of just under $300 USD, maximum. I think he had been smoking funny cigarettes.

In the mean time, I have the V700 as a backup.

Steve

jzietman · 03-11-2011, 12:54 PM

What do you mean by "failed?" The strip feeders' LEDs, which align the negatives, do die after a while, and you can buy a new feeder for $125-$175 on eBay. I can't pony up for that yet, so I'm reduced to scanning frames one by one using the strip adapter in the slide scanning module.

stevebrot · 03-11-2011, 11:31 PM

Originally posted by jzietman

What do you mean by "failed?" The strip feeders' LEDs, which align the negatives, do die after a while, and you can buy a new feeder for $125-$175 on eBay. I can't pony up for that yet, so I'm reduced to scanning frames one by one using the strip adapter in the slide scanning module.

Thanks for the tip regarding the LEDs.

By fail, I mean that it does the AF and exposure read, starts the capture, but throws an error as the scan itself ends. At first, it happened on the 4th or 5th frame on a 5 frame strip. Last night, it was failing on about half of the first frames of a series. Ditto for single frame attempts. I suspect a failure of the scan buffer memory.

Steve

goddo31 · 03-12-2011, 02:18 AM

At least you have an option with the V700, although I suppose the 5000ED is what you really want for 35mm...

stevebrot · 03-12-2011, 10:06 AM

Originally posted by goddo31

At least you have an option with the V700, although I suppose the 5000ED is what you really want for 35mm...

...yep, particularly since I paid full-price new not so many months ago!

Steve

lbenac · 03-12-2011, 08:19 PM

Originally posted by stevebrot

...yep, particularly since I paid full-price new not so many months ago!

Steve

Ouch!!!

I feel for you. I guess it is just past the warranty period...

Good luck.

Luc

stevebrot · 03-31-2011, 08:11 AM

Scanner came back from Nikon yesterday and I am out $355 so far. Why do I say "so far"? Because, they were not able to reproduce the issue and now the autofocus is failing about 30% of the time as a result of the "clean and adjust" that they did do. May I also mention that they did not return my slide adapter with the scanner? I am not happy with Nikon...

Steve

(...all desire to own a D700 has completely dissipated...)

goddo31 · 03-31-2011, 08:21 AM

Hmm, if they damaged the autofocus system and did not even return your slide adapter, surely you have some avenues to complain? and maybe even be compensated in some manner..?

Either way that sucks...

stevebrot · 03-31-2011, 07:37 PM

I am in dialog with Nikon and making a firm suggestion that they send me a call tag ASAP to get the thing properly repaired and and to reunite it with the missing slide adapter.

Steve

GeneV · 04-03-2011, 07:15 AM

I'm sure you did this already, but I had some problems like that and they were solved by reinstalling the buggy Nikon software.

stevebrot · 04-03-2011, 03:59 PM

Originally posted by GeneV

I'm sure you did this already, but I had some problems like that and they were solved by reinstalling the buggy Nikon software.

I did better than that! I installed and tested on a completely different computer to rule out possible IO issues. The scanner goes back to Nikon tomorrow.

Steve

lbenac · 04-03-2011, 04:46 PM

Originally posted by stevebrot

I did better than that! I installed and tested on a completely different computer to rule out possible IO issues. The scanner goes back to Nikon tomorrow.

Steve

Good luck this time around. I cross fingers that Nikon seems to have done a good job on my LS8000 if at a high cost. If not I would have to go back to the V700 as I sure could not afford a 8000/9000 now.

Cheers,

Luc

GeneV · 04-05-2011, 06:38 AM

Originally posted by stevebrot

I did better than that! I installed and tested on a completely different computer to rule out possible IO issues. The scanner goes back to Nikon tomorrow.

Steve

I hate to hear those stories. The equipment is so pricey to begin with.

03-10-2011, 11:10 PM	#1
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Not Happy...Nikon 5000 ED Dying The last three rolls through the Super Coolscan 5000 ED have been pretty difficult with the scans failing with the automated strip adapter on 1 of 4 scans. Tonight it was much worse with about 2/3rd of the scans failing. I suspect there is an issue with buffer memory I am a bit peeved in that the scanner is not even two years old and has only scanned a few thousand frames. So off it goes to Nikon. Needless to say, I am not very inclined to purchase one of their cameras. Steve

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03-11-2011, 12:02 AM	#2
goddo31 Veteran Member Join Date: Feb 2009 Location: Perth, Western Australia Photos: Gallery \| Albums Posts: 2,576	Oh no! You would hope for better than that. Hope it's not too expensive... Good luck, Jason

03-11-2011, 08:42 AM	#3
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	We will see in regards to the expense. The telephone support guy gave me an estimate of just under $300 USD, maximum. I think he had been smoking funny cigarettes. In the mean time, I have the V700 as a backup. Steve

03-11-2011, 12:54 PM	#4
jzietman Senior Member Join Date: Apr 2009 Location: Salem, MA / New York City, NY Posts: 224	What do you mean by "failed?" The strip feeders' LEDs, which align the negatives, do die after a while, and you can buy a new feeder for $125-$175 on eBay. I can't pony up for that yet, so I'm reduced to scanning frames one by one using the strip adapter in the slide scanning module.

03-11-2011, 11:31 PM	#5
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	Originally posted by jzietman What do you mean by "failed?" The strip feeders' LEDs, which align the negatives, do die after a while, and you can buy a new feeder for $125-$175 on eBay. I can't pony up for that yet, so I'm reduced to scanning frames one by one using the strip adapter in the slide scanning module. Thanks for the tip regarding the LEDs. By fail, I mean that it does the AF and exposure read, starts the capture, but throws an error as the scan itself ends. At first, it happened on the 4th or 5th frame on a 5 frame strip. Last night, it was failing on about half of the first frames of a series. Ditto for single frame attempts. I suspect a failure of the scan buffer memory. Steve

03-12-2011, 02:18 AM	#6
goddo31 Veteran Member Join Date: Feb 2009 Location: Perth, Western Australia Photos: Gallery \| Albums Posts: 2,576	At least you have an option with the V700, although I suppose the 5000ED is what you really want for 35mm...

03-12-2011, 10:06 AM	#7
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	Originally posted by goddo31 At least you have an option with the V700, although I suppose the 5000ED is what you really want for 35mm... ...yep, particularly since I paid full-price new not so many months ago! Steve

03-12-2011, 08:19 PM	#8
lbenac Veteran Member Join Date: Jan 2008 Location: Burnaby, Canada Photos: Gallery Posts: 1,313	Originally posted by stevebrot ...yep, particularly since I paid full-price new not so many months ago! Steve Ouch!!! I feel for you. I guess it is just past the warranty period... Good luck. Luc

03-31-2011, 08:11 AM	#9
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	Scanner came back from Nikon yesterday and I am out $355 so far. Why do I say "so far"? Because, they were not able to reproduce the issue and now the autofocus is failing about 30% of the time as a result of the "clean and adjust" that they did do. May I also mention that they did not return my slide adapter with the scanner? I am not happy with Nikon... Steve (...all desire to own a D700 has completely dissipated...)

03-31-2011, 08:21 AM	#10
goddo31 Veteran Member Join Date: Feb 2009 Location: Perth, Western Australia Photos: Gallery \| Albums Posts: 2,576	Hmm, if they damaged the autofocus system and did not even return your slide adapter, surely you have some avenues to complain? and maybe even be compensated in some manner..? Either way that sucks...

03-31-2011, 07:37 PM	#11
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	I am in dialog with Nikon and making a firm suggestion that they send me a call tag ASAP to get the thing properly repaired and and to reunite it with the missing slide adapter. Steve

04-03-2011, 07:15 AM	#12
GeneV Veteran Member Join Date: Oct 2008 Location: Albuquerque NM Photos: Albums Posts: 9,830	I'm sure you did this already, but I had some problems like that and they were solved by reinstalling the buggy Nikon software.

04-03-2011, 03:59 PM	#13
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	Originally posted by GeneV I'm sure you did this already, but I had some problems like that and they were solved by reinstalling the buggy Nikon software. I did better than that! I installed and tested on a completely different computer to rule out possible IO issues. The scanner goes back to Nikon tomorrow. Steve

04-03-2011, 04:46 PM	#14
lbenac Veteran Member Join Date: Jan 2008 Location: Burnaby, Canada Photos: Gallery Posts: 1,313	Originally posted by stevebrot I did better than that! I installed and tested on a completely different computer to rule out possible IO issues. The scanner goes back to Nikon tomorrow. Steve Good luck this time around. I cross fingers that Nikon seems to have done a good job on my LS8000 if at a high cost. If not I would have to go back to the V700 as I sure could not afford a 8000/9000 now. Cheers, Luc

04-05-2011, 06:38 AM	#15
GeneV Veteran Member Join Date: Oct 2008 Location: Albuquerque NM Photos: Albums Posts: 9,830	Originally posted by stevebrot I did better than that! I installed and tested on a completely different computer to rule out possible IO issues. The scanner goes back to Nikon tomorrow. Steve I hate to hear those stories. The equipment is so pricey to begin with.

Not Happy...Nikon 5000 ED Dying

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