Sell refurbished camera as new?

Zugzwang · 02-03-2011, 06:17 PM

If Pentax replaces a stained sensor from returning stock, do they have to reveal that it is refurbished or can they sell it as new? Does anyone know the legalities on this?

Wheatfield · 02-03-2011, 06:23 PM

That is so going to vary from country to country that you won't be able to get a single definitive answer.

ve2vfd · 02-03-2011, 06:38 PM

But it is a pretty interesting question nonetheless...

Those interested in a refurb K5 will probably keep an eye on Prodigital in the months to come as he does seem to get batches of "Refurb" cameras now and then (Which are advertized as "Refurb" of course).

Pat

Smeggypants · 02-03-2011, 07:42 PM

There's nothing stopping them from reclaiming the parts from the returned cameras and putting them back on the production line. No one would be any the wiser.

deadwolfbones · 02-03-2011, 09:58 PM

Originally posted by Smeggypants

There's nothing stopping them from reclaiming the parts from the returned cameras and putting them back on the production line. No one would be any the wiser.

And as long as they replace the defective part(s) I don't see why it would be a problem.

**eaglem** · 02-04-2011, 01:18 AM

Wouldn't the serial numbers on the camera's body give it away as being refurbished???

Smeggypants · 02-04-2011, 11:49 AM

Originally posted by eaglem

Wouldn't the serial numbers on the camera's body give it away as being refurbished???

Only if they left the original serial number on it

Zugzwang · 02-04-2011, 12:42 PM

Thinking back a few years now, I remember buying a pair of speakers. Of course one failed after the warranty expired so i took it apart to see if a wire had come loose. Written inside the cabinet in a felt pen was "repaired".So I guess you can sell a refurbished item as new,at least in Canada. I also remember I wasn't overly thrilled with the retailer who sold it to me.

eddie1960 · 02-04-2011, 12:50 PM

Originally posted by Zugzwang

Thinking back a few years now, I remember buying a pair of speakers. Of course one failed after the warranty expired so i took it apart to see if a wire had come loose. Written inside the cabinet in a felt pen was "repaired".So I guess you can sell a refurbished item as new,at least in Canada. I also remember I wasn't overly thrilled with the retailer who sold it to me.

Actually you aren't supposed to represent refurbs as new in Canada. I never did in 25 years in retail

Who sold you the speakers?

I would think the k5's will go out as refurbs myself over a couple of different markets that can move them quickly
There is no value in sending them out as anything else and it would cost more to break them down and recycle through the line than to just take the hit for refurb and get it into the past

if it's hot enough i may even be tempted, my k10 was a refurb

Zugzwang · 02-04-2011, 12:58 PM

Originally posted by eddie1960

Actually you aren't supposed to represent refurbs as new in Canada. I never did in 25 years in retail

Who sold you the speakers?

Really?

It was a place called Future Shop. Do yo have them back east?
My personal boycott from them continues.........

**jbinpg** · 02-04-2011, 01:03 PM

If you check the exif, there are two serial numbers, one the body and one called "internal serial number". Not sure if the internal serial would ever change.

eddie1960 · 02-04-2011, 01:10 PM

Originally posted by Zugzwang

Really?

It was a place called Future Shop. Do yo have them back east?
My personal boycott from them continues.........

We have them, they have changed though since then (owned by Best Buy now) I actually worked for them and I can tell you that now things are marked refurb or open box up front, and people have been fired for misrepresenting stuff. I came on board when they were making serious changes, I have lots of issues with them on a personal level (they are hell to work for as a manager) but i would be very surprised to see that kind of thing happen now (the old guard who pulled crap like this are pretty much all gone now, or they learned and adapted)
Still wouldn't buy my audio there though (more about the selection than the store) I tend to deal with independents when i can, better service and better product (at least if they aren't targeting the down and dirty low end of the market then Best buy and future shop would be the better place to go for a price match. I would imagine London Drugs out west is probably as bad as Future shop if not worse at this point

eddie1960 · 02-04-2011, 01:13 PM

Originally posted by jbinpg

If you check the exif, there are two serial numbers, one the body and one called "internal serial number". Not sure if the internal serial would ever change.

I'm guessing it could be changed but the trouble of doing it would probably not be worth the time investment, hence why i say they'll go out as refurbs
BTW if it helps any Pentax labels their refurb boxes pretty plainly so it would be tough for someone to represent it as new

markdesmarais · 02-04-2011, 01:14 PM

Originally posted by Zugzwang

Thinking back a few years now, I remember buying a pair of speakers. Of course one failed after the warranty expired so i took it apart to see if a wire had come loose. Written inside the cabinet in a felt pen was "repaired".So I guess you can sell a refurbished item as new,at least in Canada. I also remember I wasn't overly thrilled with the retailer who sold it to me.

This doesn't always mean it was sold- could have happened on the production line too- fails the final check and gets kicked back. Happens all the time. Usually a manuf. would use some less permanent method of marking though. . .

lynx426 · 02-05-2011, 03:01 AM

Okay, how about this, I bought mine here in Japan. S/N 3916XXX and had the sensor problem right in the middle of the frame. I called the service center here and they told me to ship it to them in Tokyo. It took one week from the time it left my hands until the door bell rang to get my K5 back, completely fixed and ready to rock. Same camera S/N 3916XXX. I am now a very happy camper with a very nice camera.

02-03-2011, 06:17 PM	#1
Zugzwang Junior Member Join Date: Jun 2007 Location: Canada Posts: 49	Sell refurbished camera as new? If Pentax replaces a stained sensor from returning stock, do they have to reveal that it is refurbished or can they sell it as new? Does anyone know the legalities on this?

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02-03-2011, 06:23 PM	#2
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,986	That is so going to vary from country to country that you won't be able to get a single definitive answer.

02-03-2011, 06:38 PM	#3
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433	But it is a pretty interesting question nonetheless... Those interested in a refurb K5 will probably keep an eye on Prodigital in the months to come as he does seem to get batches of "Refurb" cameras now and then (Which are advertized as "Refurb" of course). Pat

02-03-2011, 07:42 PM	#4
Smeggypants Veteran Member Join Date: Sep 2010 Posts: 1,536	There's nothing stopping them from reclaiming the parts from the returned cameras and putting them back on the production line. No one would be any the wiser.

02-03-2011, 09:58 PM	#5
deadwolfbones Veteran Member Join Date: Sep 2007 Location: Santa Fe, NM Posts: 7,451	Originally posted by Smeggypants There's nothing stopping them from reclaiming the parts from the returned cameras and putting them back on the production line. No one would be any the wiser. And as long as they replace the defective part(s) I don't see why it would be a problem.

02-04-2011, 01:18 AM	#6
eaglem Site Supporter Join Date: Feb 2009 Location: Perth Western Australia Photos: Gallery Posts: 43,160	Wouldn't the serial numbers on the camera's body give it away as being refurbished???

02-04-2011, 11:49 AM	#7
Smeggypants Veteran Member Join Date: Sep 2010 Posts: 1,536	Originally posted by eaglem Wouldn't the serial numbers on the camera's body give it away as being refurbished??? Only if they left the original serial number on it

02-04-2011, 12:42 PM	#8
Zugzwang Junior Member Join Date: Jun 2007 Location: Canada Posts: 49 Original Poster	Thinking back a few years now, I remember buying a pair of speakers. Of course one failed after the warranty expired so i took it apart to see if a wire had come loose. Written inside the cabinet in a felt pen was "repaired".So I guess you can sell a refurbished item as new,at least in Canada. I also remember I wasn't overly thrilled with the retailer who sold it to me.

02-04-2011, 12:50 PM	#9
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	Originally posted by Zugzwang Thinking back a few years now, I remember buying a pair of speakers. Of course one failed after the warranty expired so i took it apart to see if a wire had come loose. Written inside the cabinet in a felt pen was "repaired".So I guess you can sell a refurbished item as new,at least in Canada. I also remember I wasn't overly thrilled with the retailer who sold it to me. Actually you aren't supposed to represent refurbs as new in Canada. I never did in 25 years in retail Who sold you the speakers? I would think the k5's will go out as refurbs myself over a couple of different markets that can move them quickly There is no value in sending them out as anything else and it would cost more to break them down and recycle through the line than to just take the hit for refurb and get it into the past if it's hot enough i may even be tempted, my k10 was a refurb

02-04-2011, 12:58 PM	#10
Zugzwang Junior Member Join Date: Jun 2007 Location: Canada Posts: 49 Original Poster	Originally posted by eddie1960 Actually you aren't supposed to represent refurbs as new in Canada. I never did in 25 years in retail Who sold you the speakers? Really? It was a place called Future Shop. Do yo have them back east? My personal boycott from them continues.........

02-04-2011, 01:03 PM	#11
jbinpg Site Supporter Join Date: Mar 2008 Location: Prince George, BC Photos: Gallery \| Albums Posts: 3,546	If you check the exif, there are two serial numbers, one the body and one called "internal serial number". Not sure if the internal serial would ever change.

02-04-2011, 01:10 PM	#12
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	Originally posted by Zugzwang Really? It was a place called Future Shop. Do yo have them back east? My personal boycott from them continues......... We have them, they have changed though since then (owned by Best Buy now) I actually worked for them and I can tell you that now things are marked refurb or open box up front, and people have been fired for misrepresenting stuff. I came on board when they were making serious changes, I have lots of issues with them on a personal level (they are hell to work for as a manager) but i would be very surprised to see that kind of thing happen now (the old guard who pulled crap like this are pretty much all gone now, or they learned and adapted) Still wouldn't buy my audio there though (more about the selection than the store) I tend to deal with independents when i can, better service and better product (at least if they aren't targeting the down and dirty low end of the market then Best buy and future shop would be the better place to go for a price match. I would imagine London Drugs out west is probably as bad as Future shop if not worse at this point

02-04-2011, 01:13 PM	#13
eddie1960 Veteran Member Join Date: Aug 2010 Location: Toronto Photos: Gallery \| Albums Posts: 13,667	Originally posted by jbinpg If you check the exif, there are two serial numbers, one the body and one called "internal serial number". Not sure if the internal serial would ever change. I'm guessing it could be changed but the trouble of doing it would probably not be worth the time investment, hence why i say they'll go out as refurbs BTW if it helps any Pentax labels their refurb boxes pretty plainly so it would be tough for someone to represent it as new

02-04-2011, 01:14 PM	#14
markdesmarais Senior Member Join Date: Mar 2009 Location: Massachusetts Photos: Gallery Posts: 186	Originally posted by Zugzwang Thinking back a few years now, I remember buying a pair of speakers. Of course one failed after the warranty expired so i took it apart to see if a wire had come loose. Written inside the cabinet in a felt pen was "repaired".So I guess you can sell a refurbished item as new,at least in Canada. I also remember I wasn't overly thrilled with the retailer who sold it to me. This doesn't always mean it was sold- could have happened on the production line too- fails the final check and gets kicked back. Happens all the time. Usually a manuf. would use some less permanent method of marking though. . .

02-05-2011, 03:01 AM	#15
lynx426 New Member Join Date: Jan 2011 Location: Misawa AB Japan Posts: 9	Okay, how about this, I bought mine here in Japan. S/N 3916XXX and had the sensor problem right in the middle of the frame. I called the service center here and they told me to ship it to them in Tokyo. It took one week from the time it left my hands until the door bell rang to get my K5 back, completely fixed and ready to rock. Same camera S/N 3916XXX. I am now a very happy camper with a very nice camera.