K-5 going back to Amazon, I guess

robtcorl · 04-13-2011, 08:07 AM

Thanks to all for your responses!

Update:
I just ordered a new one from B&H via the PF link.
The price is back down to $1,378.
I added a 2 year extended warranty for 20 bucks, $1,398 total.
Should arrive by next Tuesday

zoltan1983snapper · 04-13-2011, 08:15 AM

You could have just sent it to CRIS. They don't ask you where you got it, they just replace it.

Eruditass · 04-13-2011, 08:21 AM

Originally posted by mabelsound

You could have just sent it to CRIS. They don't ask you where you got it, they just replace it.

How do you do that? On their website:

https://www.criscam.com/register_ian.php

it says:

Quote:

Warranty:
(All warranties require a dated bill of sale)

Shipping: $12.00
TOTAL: $12.00

zoltan1983snapper · 04-13-2011, 10:04 AM

I never filled that out--just emailed them and told them I had a stained K5 and gave the serial number, and they told me to send it in. They replaced it no questions asked, no charge of any kind. In fact, I sent in the body only, and they sent me a whole new kit, box, manuals, charger, cables, etc.

zoltan1983snapper · 04-13-2011, 10:05 AM

I strongly suspect Pentax told 'em, JUST MAKE THIS PROBLEM GO AWAY NOW.

30v iPentax · 04-13-2011, 11:23 AM

Rungon numero ylös ja Pentaxforums sivuille. Palauta kamera, pääset helpommalla. Jos ostaa uuden K-5 rungon numero 42xxxxxx tai isonpi.

lonls · 04-13-2011, 01:39 PM

When I called Pentax about my stain problem they emailed me a return label and had me send it to C.R.I.S. and I was told that I needed to include a copy of my invoice (from Adorama).

As of yesterday C.R.I.S. received my K-5 and logged it. Now I have to see how long it takes to get a replacement.

buknoy · 04-14-2011, 03:56 PM

Originally posted by robtcorl

Thanks to all for your responses!

Update:
I just ordered a new one from B&H via the PF link.
The price is back down to $1,378.
I added a 2 year extended warranty for 20 bucks, $1,398 total.
Should arrive by next Tuesday

Thanks for the heads up, Bob! Purchased the exact same items from B&H

robtcorl · 04-14-2011, 07:00 PM

Originally posted by buknoy

Thanks for the heads up, Bob! Purchased the exact same items from B&H

I'm sure that you'll really like the K-5, I shipped the one from Amazon back today.
My new one is now due to arrive on Monday, can't wait!

**GregK8** · 04-14-2011, 09:04 PM

Dude, just send it in to get fixed. I did exactly what you did except on purpose. I assumed the Warehouse Deals K-5 had stains and bought it knowing that Pentax is replacing them no questions asked. So I saved about $250 by simply waiting for CRIS to send the camera back.

christopherf · 04-15-2011, 06:33 AM

Originally posted by GregK8

Dude, just send it in to get fixed. I did exactly what you did except on purpose. I assumed the Warehouse Deals K-5 had stains and bought it knowing that Pentax is replacing them no questions asked. So I saved about $250 by simply waiting for CRIS to send the camera back.

that's pretty much exactly what I did, there were no questions asked by Pentax/CRIS. In fact, i'm almost certain I even included a copy of the Amazon Warehouse Deals receipt in the box with the camera when it was shipped back to CRIS...still no questions asked. The only thing I did differently, was asked Warehouse Deals for an additional discount (because they advertised it as Used-Like New) and they threw me an extra 20% refund on top of an already pretty decent deal.

The Square Trade Warranty I bought additionally was through Amazon and it was $44.99 (a little pricey, i know) and was for open box items valued up to $2000. Now that I have a brand new replacement camera, i'm not sure how that would affect the warranty if i ever needed it. i'm thinking that it should be fine, being as how i never provided square trade with a serial number? i'll cross that bridge if and when.

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04-13-2011, 08:07 AM	#16
robtcorl Veteran Member Join Date: Feb 2011 Location: St Louis, MO Photos: Gallery Posts: 11,606 Original Poster	Thanks to all for your responses! Update: I just ordered a new one from B&H via the PF link. The price is back down to $1,378. I added a 2 year extended warranty for 20 bucks, $1,398 total. Should arrive by next Tuesday

04-13-2011, 08:15 AM	#17
zoltan1983snapper Senior Member Join Date: Jun 2008 Posts: 240	You could have just sent it to CRIS. They don't ask you where you got it, they just replace it.

04-13-2011, 08:21 AM	#18
Eruditass Veteran Member Join Date: Jul 2009 Photos: Gallery Posts: 2,207	Originally posted by mabelsound You could have just sent it to CRIS. They don't ask you where you got it, they just replace it. How do you do that? On their website: https://www.criscam.com/register_ian.php it says: Quote: Warranty: (All warranties require a dated bill of sale) Shipping: $12.00 TOTAL: $12.00

04-13-2011, 10:04 AM	#19
zoltan1983snapper Senior Member Join Date: Jun 2008 Posts: 240	I never filled that out--just emailed them and told them I had a stained K5 and gave the serial number, and they told me to send it in. They replaced it no questions asked, no charge of any kind. In fact, I sent in the body only, and they sent me a whole new kit, box, manuals, charger, cables, etc.

04-13-2011, 10:05 AM	#20
zoltan1983snapper Senior Member Join Date: Jun 2008 Posts: 240	I strongly suspect Pentax told 'em, JUST MAKE THIS PROBLEM GO AWAY NOW.

04-13-2011, 11:23 AM	#21
30v iPentax Inactive Account Join Date: Apr 2010 Location: Suomi , Finland Posts: 368	Rungon numero ylös ja Pentaxforums sivuille. Palauta kamera, pääset helpommalla. Jos ostaa uuden K-5 rungon numero 42xxxxxx tai isonpi.

04-13-2011, 01:39 PM	#22
lonls New Member Join Date: Mar 2011 Location: Newark, Delaware Posts: 8	When I called Pentax about my stain problem they emailed me a return label and had me send it to C.R.I.S. and I was told that I needed to include a copy of my invoice (from Adorama). As of yesterday C.R.I.S. received my K-5 and logged it. Now I have to see how long it takes to get a replacement.

04-14-2011, 03:56 PM	#23
buknoy New Member Join Date: Jul 2009 Location: SF Bay Area Posts: 6	Originally posted by robtcorl Thanks to all for your responses! Update: I just ordered a new one from B&H via the PF link. The price is back down to $1,378. I added a 2 year extended warranty for 20 bucks, $1,398 total. Should arrive by next Tuesday Thanks for the heads up, Bob! Purchased the exact same items from B&H

04-14-2011, 07:00 PM	#24
robtcorl Veteran Member Join Date: Feb 2011 Location: St Louis, MO Photos: Gallery Posts: 11,606 Original Poster	Originally posted by buknoy Thanks for the heads up, Bob! Purchased the exact same items from B&H I'm sure that you'll really like the K-5, I shipped the one from Amazon back today. My new one is now due to arrive on Monday, can't wait!

04-14-2011, 09:04 PM	#25
GregK8 Site Supporter Join Date: May 2008 Location: Western New York Photos: Gallery \| Albums Posts: 614	Dude, just send it in to get fixed. I did exactly what you did except on purpose. I assumed the Warehouse Deals K-5 had stains and bought it knowing that Pentax is replacing them no questions asked. So I saved about $250 by simply waiting for CRIS to send the camera back.

04-15-2011, 06:33 AM	#26
christopherf New Member Join Date: Nov 2010 Location: Pittsburgh, PA Photos: Albums Posts: 10	Originally posted by GregK8 Dude, just send it in to get fixed. I did exactly what you did except on purpose. I assumed the Warehouse Deals K-5 had stains and bought it knowing that Pentax is replacing them no questions asked. So I saved about $250 by simply waiting for CRIS to send the camera back. that's pretty much exactly what I did, there were no questions asked by Pentax/CRIS. In fact, i'm almost certain I even included a copy of the Amazon Warehouse Deals receipt in the box with the camera when it was shipped back to CRIS...still no questions asked. The only thing I did differently, was asked Warehouse Deals for an additional discount (because they advertised it as Used-Like New) and they threw me an extra 20% refund on top of an already pretty decent deal. The Square Trade Warranty I bought additionally was through Amazon and it was $44.99 (a little pricey, i know) and was for open box items valued up to $2000. Now that I have a brand new replacement camera, i'm not sure how that would affect the warranty if i ever needed it. i'm thinking that it should be fine, being as how i never provided square trade with a serial number? i'll cross that bridge if and when.