Originally posted by MSM Well, add me to the mirror slap club.
It had to happened on my family vacation. On a positive note I have a Fuji X10 which I love. But, as I have only had the K5 for ~2 months and 1100 shots, this was going to be a fun test. (BTW I originally checked and my camera was new 'old stock' from Adorama- Manufactured 8/2011.)
What is the best way to use the CRIS center? Any advice? I hate the thought of the hassle but I have no choice. Should I ask them to check for other known problems, loose buttons, stains on sensor, AF alignment? Or do they do a series of checks on the rest of the camera as part of the service? Thanks.
If it's a mild case/random occurrence of mirror flop problem CRIS will do "mirror overrun repair". If it's the hardcore version where it "mirror flops" on it's own or when you push any button they will replace your main ckt bd. If it's the version that seems to be associated with fully charged battery they will replace main ckt bd. If they have to replace your ckt. bd they should do mirror overrun repair to prevent that problem from happening in future.
One thing you can do to help any service tech is describe your symptom as accurately as possible on your "repair input form". CRIS understands this problem very well since they have been repairing mirror flopping K5's since early 2011. Which version of this problem do you have and how many times has it happened? you should state this on your input form.
They are supposed to do full QC check of your camera but IMO/experience the best way to use CRIS or any service center to make sure known problems are repaired is to request it on your input form. Keep this list as short as possible:
1. Sensor stains -- easy to test for yourself so you should know if you have them or not. If you don't leave it off your list.
2. AF calibration -- Yes--If they have to replace your main ckt bd. to fix your problem they will have to do this calibration anyways.
3. Request "Lens Release button repair"---they will glue it in
4. Shutter button switch - request they clean this switch--easy enough for the tech to clean it with some electronic contact cleaner while its opened up for repair. Simple preventative measure.
These are my suggestions--pick out what you want. Good luck.