Calling all Australian Mirror Floppers

Jim Radcliffe · 07-20-2011, 08:56 AM

Originally posted by GerryL

All those with problems, tell Pentax about it so they would become aware of the problem and fix it.
If you don't tell them about it then they will just say that they haven't heard of the problems and might just shoo you away.

I emailed Pentax through their support section on their website over the weekend. Gave my full name, phone number and email address and a description of the problem.... I've heard nothing from them regarding the issue, not even a "we're looking into it" acknowledgement.

selar · 07-20-2011, 07:16 PM

What does an Australian Mirror Flopper look like? If I meet one on the street, would I be able to recognize? Are they easily distinguished from the Great Australian Mirror Slapper?

NicoleAu · 07-20-2011, 07:24 PM

lol @ Selar.

The mirror flopping issues sound a bit scary. I'm thinking I might put off buying a K5 until the issue is resolved. Moot point right now anyway, as I have not saved enough as yet.

selar · 07-20-2011, 08:20 PM

Originally posted by NicoleAu

The mirror flopping issues sound a bit scary. I'm thinking I might put off buying a K5 until the issue is resolved. Moot point right now anyway, as I have not saved enough as yet.

Same situation here. Wondering if I shouldn't just stick with my K-x till Ricoh has a chance to sort out the obviously poor quality control issues.

twitch · 07-20-2011, 08:32 PM

I just got a K-5 locally and am loving it, the features are awesome, and the controls are so so nice to use after having a K-x for the past 18 months. I don't seem to have any FF in low light, I've got no erratic flash over exposure, and the mirror doesn't double flop. The lens release button hasn't even fallen off yet

I'm not going to minimise the issues out there, but I seem to have a "good one" for now at least, anyway that's what warranties are for and I've definitely stored that receipt in a safe place. Also I still have my seemingly bullet proof K-x ready to be called back into duty should the K-5 let me down.

**Schraubstock** · 07-20-2011, 10:00 PM

Originally posted by selar

What does an Australian Mirror Flopper look like? If I meet one on the street, would I be able to recognize? Are they easily distinguished from the Great Australian Mirror Slapper?

If you own a K-5, hang it over your shoulder and look into a full length mirror

(Fully clothed if possible)

Greetings

campdog · 07-20-2011, 11:09 PM

Originally posted by GerryL

All those with problems, tell Pentax about it so they would become aware of the problem and fix it.
If you don't tell them about it then they will just say that they haven't heard of the problems and might just shoo you away.

Even with them aware of it they still deny hearing of the problem.

**Schraubstock** · 07-21-2011, 12:00 AM

Originally posted by campdog

Even with them aware of it they still deny hearing of the problem.

Hi
The reason I started this thread is to ascertain how many K-5 owners (Australian or any other place) are experiencing this problem. I was prompted to this action after handing in my cam for repair at C R Kennedy Melbourne and having been told that they had never heard of this and never had a K-5 returned to them with this problem.

In Australia am I truly the first and only one ?

As a national accredited PENTAX agent I found this response by them extremely unrealistic. Never heard of it? - com on, this can't be right.

I searched the internet and there are stacks of reports to do with this problem. I came across a couple of "you tube" flicks which clearly demonstrate the problem. I copied them and decided to go back to CRK today so they can have a look at it.

I approached the service attendant saying, because he had never heard of this mirror problem, would he like to have a look at these "you tube" flicks to better understand the problem, but he steadfastly refused my offer. He did not want to have a look at it and he did not want to have anything to do with it.

So there you are, CRK don't know anything about the mirror problem, have never heard about it, have never had a camera returned to them with this problem (except mine obviously) and it seems don't want to know about it either.

I stood in front of this guy at CRK today feeling a right Dill.

Greetings

NicoleAu · 07-21-2011, 12:33 AM

Wow that's pretty extreme that they won't even take it under consideration. I'm quite shocked at the ignorant attitude they're displaying. Can you take it further than him? Was it the same guy as the one you first told?

campdog · 07-21-2011, 12:53 AM

Originally posted by Schraubstock

Hi
The reason I started this thread is to ascertain how many K-5 owners (Australian or any other place) are experiencing this problem. I was prompted to this action after handing in my cam for repair at C R Kennedy Melbourne and having been told that they had never heard of this and never had a K-5 returned to them with this problem.

In Australia am I truly the first and only one ?

As a national accredited PENTAX agent I found this response by them extremely unrealistic. Never heard of it? - com on, this can't be right.

I searched the internet and there are stacks of reports to do with this problem. I came across a couple of "you tube" flicks which clearly demonstrate the problem. I copied them and decided to go back to CRK today so they can have a look at it.

I approached the service attendant saying, because he had never heard of this mirror problem, would he like to have a look at these "you tube" flicks to better understand the problem, but he steadfastly refused my offer. He did not want to have a look at it and he did not want to have anything to do with it.

So there you are, CRK don't know anything about the mirror problem, have never heard about it, have never had a camera returned to them with this problem (except mine obviously) and it seems don't want to know about it either.

I stood in front of this guy at CRK today feeling a right Dill.

Greetings

They have to be kidding, never heard of it. What have they done with my K5.

I should have got you to ask how my camera repair is going,they have had it for 2 weeks for the same problems,as well as the video link to youtube.

campdog · 07-21-2011, 12:57 AM

Originally posted by NicoleAu

Wow that's pretty extreme that they won't even take it under consideration. I'm quite shocked at the ignorant attitude they're displaying. Can you take it further than him? Was it the same guy as the one you first told?

Im waiting for an email from the camera store I got my camera from,He was going to contact CR Kennedy today to see whats happening. No reply as yet. Its not a good attitude from them I agree.
John

selar · 07-21-2011, 01:08 AM

Unless you can demonstrate the problem the chances of getting it fixed are minimal.

campdog · 07-21-2011, 01:21 AM

Originally posted by selar

Unless you can demonstrate the problem the chances of getting it fixed are minimal.

That is yet to be determined.They havent got back to me yet.

Jim Radcliffe · 07-21-2011, 05:17 AM

Pentax needs to do the following:

Publicly acknowledge the issue exists
Notify all dealers and service centers with a bulletin regarding this issue informing them the problem DOES exist and how they should respond to owners of cameras with this issue.
Provide camera owners suffering with this issue a solution.

To do anything less is a disservice to Pentax customers and inevitably to Pentax itself.

Pentax's silence on this issue is not something I expected.

NicoleAu · 07-21-2011, 03:04 PM

I agree Jim. Someone from the forum has posted on the Pentax Snaps page, which is run by CRK in Sydney (I've been to one of their workshops) alerting them of the issues going on. It'll be interesting to see what they say in response to a number of issues raised.

07-21-2011, 05:17 AM	#29
Jim Radcliffe Site Supporter Join Date: Jul 2011 Location: Dallas, Texas Photos: Gallery Posts: 171	Pentax needs to do the following: Publicly acknowledge the issue exists Notify all dealers and service centers with a bulletin regarding this issue informing them the problem DOES exist and how they should respond to owners of cameras with this issue. Provide camera owners suffering with this issue a solution. To do anything less is a disservice to Pentax customers and inevitably to Pentax itself. Pentax's silence on this issue is not something I expected.

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07-20-2011, 08:56 AM	#16
Jim Radcliffe Site Supporter Join Date: Jul 2011 Location: Dallas, Texas Photos: Gallery Posts: 171	Originally posted by GerryL All those with problems, tell Pentax about it so they would become aware of the problem and fix it. If you don't tell them about it then they will just say that they haven't heard of the problems and might just shoo you away. I emailed Pentax through their support section on their website over the weekend. Gave my full name, phone number and email address and a description of the problem.... I've heard nothing from them regarding the issue, not even a "we're looking into it" acknowledgement.

07-20-2011, 07:16 PM	#17
selar Veteran Member Join Date: Jul 2007 Location: Sydney, Australia Photos: Gallery \| Albums Posts: 2,042	What does an Australian Mirror Flopper look like? If I meet one on the street, would I be able to recognize? Are they easily distinguished from the Great Australian Mirror Slapper?

07-20-2011, 07:24 PM	#18
NicoleAu Veteran Member Join Date: Jul 2010 Location: Central Coast, NSW, Australia Photos: Gallery Posts: 539	lol @ Selar. The mirror flopping issues sound a bit scary. I'm thinking I might put off buying a K5 until the issue is resolved. Moot point right now anyway, as I have not saved enough as yet.

07-20-2011, 08:20 PM	#19
selar Veteran Member Join Date: Jul 2007 Location: Sydney, Australia Photos: Gallery \| Albums Posts: 2,042	Originally posted by NicoleAu The mirror flopping issues sound a bit scary. I'm thinking I might put off buying a K5 until the issue is resolved. Moot point right now anyway, as I have not saved enough as yet. Same situation here. Wondering if I shouldn't just stick with my K-x till Ricoh has a chance to sort out the obviously poor quality control issues.

07-20-2011, 08:32 PM	#20
twitch Veteran Member Join Date: Nov 2009 Posts: 4,571	I just got a K-5 locally and am loving it, the features are awesome, and the controls are so so nice to use after having a K-x for the past 18 months. I don't seem to have any FF in low light, I've got no erratic flash over exposure, and the mirror doesn't double flop. The lens release button hasn't even fallen off yet I'm not going to minimise the issues out there, but I seem to have a "good one" for now at least, anyway that's what warranties are for and I've definitely stored that receipt in a safe place. Also I still have my seemingly bullet proof K-x ready to be called back into duty should the K-5 let me down.

07-20-2011, 10:00 PM	#21
Schraubstock Site Supporter Join Date: Oct 2010 Location: Melbourne Photos: Gallery Posts: 3,386 Original Poster	Originally posted by selar What does an Australian Mirror Flopper look like? If I meet one on the street, would I be able to recognize? Are they easily distinguished from the Great Australian Mirror Slapper? If you own a K-5, hang it over your shoulder and look into a full length mirror (Fully clothed if possible) Greetings

07-20-2011, 11:09 PM	#22
campdog Senior Member Join Date: Oct 2009 Location: Bonny Hills, NSW, Australia Photos: Gallery Posts: 202	Originally posted by GerryL All those with problems, tell Pentax about it so they would become aware of the problem and fix it. If you don't tell them about it then they will just say that they haven't heard of the problems and might just shoo you away. Even with them aware of it they still deny hearing of the problem.

07-21-2011, 12:00 AM	#23
Schraubstock Site Supporter Join Date: Oct 2010 Location: Melbourne Photos: Gallery Posts: 3,386 Original Poster	Originally posted by campdog Even with them aware of it they still deny hearing of the problem. Hi The reason I started this thread is to ascertain how many K-5 owners (Australian or any other place) are experiencing this problem. I was prompted to this action after handing in my cam for repair at C R Kennedy Melbourne and having been told that they had never heard of this and never had a K-5 returned to them with this problem. In Australia am I truly the first and only one ? As a national accredited PENTAX agent I found this response by them extremely unrealistic. Never heard of it? - com on, this can't be right. I searched the internet and there are stacks of reports to do with this problem. I came across a couple of "you tube" flicks which clearly demonstrate the problem. I copied them and decided to go back to CRK today so they can have a look at it. I approached the service attendant saying, because he had never heard of this mirror problem, would he like to have a look at these "you tube" flicks to better understand the problem, but he steadfastly refused my offer. He did not want to have a look at it and he did not want to have anything to do with it. So there you are, CRK don't know anything about the mirror problem, have never heard about it, have never had a camera returned to them with this problem (except mine obviously) and it seems don't want to know about it either. I stood in front of this guy at CRK today feeling a right Dill. Greetings

07-21-2011, 12:33 AM	#24
NicoleAu Veteran Member Join Date: Jul 2010 Location: Central Coast, NSW, Australia Photos: Gallery Posts: 539	Wow that's pretty extreme that they won't even take it under consideration. I'm quite shocked at the ignorant attitude they're displaying. Can you take it further than him? Was it the same guy as the one you first told?

07-21-2011, 12:53 AM	#25
campdog Senior Member Join Date: Oct 2009 Location: Bonny Hills, NSW, Australia Photos: Gallery Posts: 202	Originally posted by Schraubstock Hi The reason I started this thread is to ascertain how many K-5 owners (Australian or any other place) are experiencing this problem. I was prompted to this action after handing in my cam for repair at C R Kennedy Melbourne and having been told that they had never heard of this and never had a K-5 returned to them with this problem. In Australia am I truly the first and only one ? As a national accredited PENTAX agent I found this response by them extremely unrealistic. Never heard of it? - com on, this can't be right. I searched the internet and there are stacks of reports to do with this problem. I came across a couple of "you tube" flicks which clearly demonstrate the problem. I copied them and decided to go back to CRK today so they can have a look at it. I approached the service attendant saying, because he had never heard of this mirror problem, would he like to have a look at these "you tube" flicks to better understand the problem, but he steadfastly refused my offer. He did not want to have a look at it and he did not want to have anything to do with it. So there you are, CRK don't know anything about the mirror problem, have never heard about it, have never had a camera returned to them with this problem (except mine obviously) and it seems don't want to know about it either. I stood in front of this guy at CRK today feeling a right Dill. Greetings They have to be kidding, never heard of it. What have they done with my K5. I should have got you to ask how my camera repair is going,they have had it for 2 weeks for the same problems,as well as the video link to youtube.

07-21-2011, 12:57 AM	#26
campdog Senior Member Join Date: Oct 2009 Location: Bonny Hills, NSW, Australia Photos: Gallery Posts: 202	Originally posted by NicoleAu Wow that's pretty extreme that they won't even take it under consideration. I'm quite shocked at the ignorant attitude they're displaying. Can you take it further than him? Was it the same guy as the one you first told? Im waiting for an email from the camera store I got my camera from,He was going to contact CR Kennedy today to see whats happening. No reply as yet. Its not a good attitude from them I agree. John

07-21-2011, 01:08 AM	#27
selar Veteran Member Join Date: Jul 2007 Location: Sydney, Australia Photos: Gallery \| Albums Posts: 2,042	Unless you can demonstrate the problem the chances of getting it fixed are minimal.

07-21-2011, 01:21 AM	#28
campdog Senior Member Join Date: Oct 2009 Location: Bonny Hills, NSW, Australia Photos: Gallery Posts: 202	Originally posted by selar Unless you can demonstrate the problem the chances of getting it fixed are minimal. That is yet to be determined.They havent got back to me yet.

07-21-2011, 03:04 PM	#30
NicoleAu Veteran Member Join Date: Jul 2010 Location: Central Coast, NSW, Australia Photos: Gallery Posts: 539	I agree Jim. Someone from the forum has posted on the Pentax Snaps page, which is run by CRK in Sydney (I've been to one of their workshops) alerting them of the issues going on. It'll be interesting to see what they say in response to a number of issues raised.