Originally posted by Schraubstock Hi
Just a sober and factual assessment is needed here.
There are two issues at play and each one has no bearing on the quality of the other.
1) The camera, sorry the computer with a lens attached, is one of the best, no question.
2) The quality of the service department for this camera is crap. In your country, not in mine.
So lets judge the two issues separately as we should. Camera good, service crap. Just because the service (in your country) is below par does not mean the cam is no good.
I had an issue with my "Computer with the lens attached", it was repaired (like a computer a new motherboard was needed) quickly, (12 days) hustle free and with a smiling repair man behind the counter. . So in my case (my country) both camera and serve are good, which should indicate to everyone here if everything is set up properly the level of complaints will diminish. Go RICOH!
Greetings
I can agree with that from what I have seen, admitting that my real knowledge is just based on reading in this Forum. I recall clearly when Hoya bought Pentax reading where their top exec declared that they had little interest in the camera division....and over the following years it became apparent that they had even less interest in the American market.
It was enough to make me consider going to another brand...but that wonderful K20D kept me with Pentax and with buying lenses to match.
I am just assuming, without any evidence for support, that Ricoh has both an interest in the camera business (Duh!) and in the American market, one of the largest in the world, if not the largest. Will we be seeing this in the near future? Maybe with more Pentax dealers, more and better service, and more Pentax advertising? I sure hope so! If not, then it will be hard for many to stay with Pentax....problems can develop with any type of equipment, but when there is a breakdown in service, it becomes unacceptable.
Does anyone here have experience with Ricoh service? Maybe someone can got to their Forum at DPR and ask some questions? I can't...DPR banned me and my Squirrels, and although Otis can easily hack into the site, he won't,.....says it smells too bad over there.
Best Regards!