As some of you may know, I had the Len Release button fall off my K5 (for the second time in just over a year). I had asked if they could ship the part and they refused. I sent the camera in via McBain Camera (where I purchased it), but I also had some contact with Pentax Canada via phone calls and Email.
The camera was sent to Pentax Canada on a Friday 20th July 2012 (from Alberta to Ontario)- it was received on Tuersday the 24th July and was sent back to Alberta on Friday 27th July. It was here yesterday but I just picked it up today. All is good.
I had Pentax Canada ask for my serial number and they said they would try their best to expidite the repair and they certainly held up their end of that bargain. I was without my camera for about a week and half - more than a respectable turnaround considering most of that was in transit time.
So props where props are due.
Last edited by daacon; 08-01-2012 at 08:27 PM.