Hi All, I have a string of pearls sensor and have been peppering Vanbar and CRK re resolution of problem. Also sent details to Pentax Australia yesterday. Just received the following response:
Dear David,
Currently we do not have the necessary tools available to repair the K5 locally. We believe this to
be the same with all international service agents. Therefore we would need to replace the camera.
The only problem with this is that we currently do not have stock. Therefore there are two options
available.
1. Send your camera to our service centre and have it booked into the repair system. Once a replacement
camera is available we will replace and return.
2. If the stains are not visible or too intrusive with your photography, then keep using it and return
it under the same method as point 1 when there are sufficient stocks of K5.
Thank you
Kind regards,
Consumer Support
Consumer Representative
Consumer Support Department
663 Chapel Street, South Yarra, Melbourne VIC 3141, Australia
T: +61 9823 1555 begin_of_the_skype_highlighting +61 9823 1555
end_of_the_skype_highlighting | D:
F: +61 9826 4877
E:
consumersupport@crkennedy.com.au | W:
Welcome to C.R. Kennedy | Photographic, Digital, Medical, Surveying, Surveillance, Digital Audio. CR Kennedy. Australia
Good news, I was sure that CRK didn't have the capacity to replace sensors ans wasn't about to send mine over for "Inspection/repair"
It's bloody brilliant camera, I hope this sensor problem doesn't hurt sales too much. I would expect the opposition to make the most of it.
Regards and Merry Xmas
David