Originally posted by nonamealltaken just because there are stocks in the retail store doesn't mean the wholesaler has stock... dealt with wholesalers/distributors/agent and found them not to be bullies. IMHO the retailers are the real bullies.
It wasn't just that there was old stock in retail stores - it was that retailers continued to receive new stock from CRK - so obviously CRK were getting stock in - its just that they chose to allocate it to new customers (via retailers) rather than fulfilling warranty obligations.
In my own dealings, it was CRK who fobbed me off and gave me the run around, while my retailer was pro-active in trying to help and did what I asked them to - so while your experience may suggest this is not the norm, my own experience suggests it was the case here.