Originally posted by nanok mr saltwater (if i may dare
): if pentax can work out the pattern already, the smart thing to do would be not necesarily to make a big fuss by putting it in the hands of the consumer, but rather go back to their database of distributed bodies, and have the resellers block sales of them, and if possible recall the buyers of the already sold ones. it's not exactly easy, but it's the smart thing to do, and again, attached with very good public reaction.
the only big problem with this is stock: pentax might be very reluctant to block sales, if they don't have enough stock to cover the demand as it is. hopefully though, this was just "one bad batch" and it is only an issue of the early adopters (so there is no "domino effect"), in that case, they should do it, and the quicker the better.
nanok-if-pentax-calls-me-to-appologize-and-ask-me-to-go-and-pick-up-my-new-k-5,i'll-probably-never-consider-canon-again
Nanok, I do warranty analysis for the wonderful people what make the subway cars for NYC. I go thru this kind of thing with distressing frequency. Unless Pentax's record keeping is waaaayyyyy worse than any other Japanese company I've worked with,
if there is a pattern to be discerned, they are already on it, and Sony has been informed also.
Two points:
A pattern might not exsist, there are such things as random failures, or if there is a pattern it might not be apparent yet, it's only been a couple of days.
Even if there is a pattern of part failure, (serial # range x-z) they still might not know what is causing the damn thing. Causality can be extremely difficult to ascertain.
From what I've read, there doesn't seem to be anybody that has had a problem getting an exchange. For a problem that seems to be this wide spread that tells me that Pentax has notified the retail outlets that they will support exchanges. Japanese companies have a hard time publically admitting failures (remember Toyota's accelerators?) however behind the scenes they almost always back their products. So while you may not hear a "mea culpa" from pentax, it is highly likely that you will not have a problem exchanging your K-5. And that's what it is really all about.
NaCl(that's my take on it anyway)H2O