Originally posted by Ben78 Just spoke to CRK service, just spoke about 'smudge' visible on the sensor. At this stage CRK confirmed that the camera will be replaced due to the 'stain' (they used the word stain, not me) only they don't have any stock at the moment so I'll have to wait until the new year.
BTW a full clean and service is $88, I'll be sending the DS in for the spa treatment once I have the K5 back
Received this response via Pentax Australia, today,
"Dear David,
Currently we do not have the necessary tools available to repair the K5 locally. We believe this to
be the same with all international service agents. Therefore we would need to replace the camera.
The only problem with this is that we currently do not have stock. Therefore there are two options
available.
1. Send your camera to our service centre and have it booked into the repair system. Once a replacement
camera is available we will replace and return.
2. If the stains are not visible or too intrusive with your photography, then keep using it and return
it under the same method as point 1 when there are sufficient stocks of K5.
Thank you
Kind regards,
Consumer Support
Consumer Representative
Consumer Support Department
663 Chapel Street, South Yarra, Melbourne VIC 3141, Australia
T: +61 9823 1555 begin_of_the_skype_highlighting +61 9823 1555
end_of_the_skype_highlighting | D:
F: +61 9826 4877
E:
consumersupport@crkennedy.com.au | W: www.crkennedy.com.au"
Can't ask for much better than that. Only question I have is what sort of backlog will there be between K-5 orders and the replacement camera?
Any way it certainly is good news
David