Stains on your K5d sensor poll

Bramela · 01-06-2011, 04:13 AM

Hound Tooth

Calling members an idiot is a bit harsh. A better choice of words is called for, I suggest you please edit your post.

bsudrew · 01-06-2011, 08:37 AM

Hound Tooth -

I sent my K5 to the Arizona center 8 days ago. The day after it was delivered, I received a call from Pentax telling me that they would replace the body. I would hope your repair goes a little faster. I think they always tell you the longest time it could take, so they don't have folks calling them all the time. I just REALLY hope this body (my fourth) will be okay. I'm tired of playing the game, and want to start using the camera.

vievetrick · 01-06-2011, 08:52 AM

I am on a live chat with Pentax USA - very helpful and easy to deel with here was the conversation. check out the link they provided and interesting when I posted my link to shot they said no problem .

Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
You have been connected to Randall S.

Randall S: Thank you for contacting Pentax Chat Support. How may I help you?
Pat Brough: Hello, I have a Pentax K5 that I got as a gift bought at Amazon at or around Nov. 20th. I think the time to return has poast. I do have the stain on my sensor and want to know the process to have replaced or fixed. Thanks in advance for your help
Randall S: have you confirmed you have the stain on the sensor and not just dust on it?
Randall S: Not all K-5 cameras are affected by the sensor "stain" problem. The K-5 review page on the Enticing the Light Web site has excellent information on how to distinguish between dust on the sensor and an actual sensor “stain”. It also has a very good assessment of the actual effect of the stain on images. We encourage you to visit the link below for this information.
Review – Pentax K-5 | Enticing the Light
Pat Brough: Yes,

here is link to a photo I took Pentax K5 stains at F20 :-( | Flickr - Photo Sharing!
Randall S: okay, we can send you a pre-paid UPS shipping label. We need your address, phone number, email address, serial number of the camera.
Pat Brough: Ok 1 second
Pat Brough: Patrick Brough - MY PERSONAL INFO WAS HERE the serial number is 383XXX
Randall S: okay, got it
Randall S: our corporate office will email you the shipping label to print.
Pat Brough: Do you need an email address?
Randall S: i already got the email address.
Pat Brough: lol I gave it when I signed in lol forgot
Randall S: MY EMAIL
Randall S: right
Pat Brough: correct
Randall S: also include a note describing the problem, your return shipping address and a copy of your sales receipt.
Pat Brough: Will do, I assume box it us as it came to me with all parts.
Randall S: we only need you to send the camera body, no lens or accessories.
Pat Brough: Ok thanks for your help. anything else I need to do at this point?
Randall S: no, that's all you need.
Pat Brough: great thanks. by the way LOVE the camera ;-) what is the estimated turn around time on this sort of thing?
Randall S: usually 3-4 weeks
Pat Brough: OUCH. ok thanks
Randall S: Thank you for dropping by, Pat, and have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.

I will keep you all posted.

ve2vfd · 01-06-2011, 09:06 AM

Pat, they paid for your shipping? Darn! I'll have to inquire about that with Pentax Canada... it cost me over $40 to ship and insure my K5d to them by Canada Post (UPS wanted nearly $60!)

And a quick check on the CanPost tracking site confirms Pentax Canada received the camera this morning... now lets wait and see what kind of turn-around they have...

Pat

JayBee · 01-06-2011, 09:31 AM

Originally posted by ve2vfd

Pat, they paid for your shipping? Darn! I'll have to inquire about that with Pentax Canada... it cost me over $40 to ship and insure my K5d to them by Canada Post (UPS wanted nearly $60!)

Pat

Let me know how you make out with that - even a Pentax gift certificate or rebate would be an appropriate gesture. But, it would also be a surprise. BTW, Pentax received my K5 this morning too.

mcbishton · 01-06-2011, 09:33 AM

Originally posted by mcbishton

I had two bodies that were stained, the third was clean (much later serial number than the first two)

Can I vote three times

3824026 Stained
3804030 Stained

3909116 appears Ok so far

vievetrick · 01-06-2011, 11:48 AM

Pat I will keep you posted. Interesting note, that was this morning and I have yet to recieve an email from anyone.

Not a big deal but if nothing by tonight I will contact them again.

Hound Tooth · 01-06-2011, 12:38 PM

It cost me almost $70 to send mine in. It's GREAT to hear that other people are getting their own shipping for free. Makes me feel all the more bitter.

edit: I used the Live chat option to bring this up with a Pentax rep, and they agreed to refund me the shipping cost. Slightly less bitter now...

Rin · 01-06-2011, 03:41 PM

I received my replacement K5 today, and.............it sucks.

found this on my sensor (a crop, at the original size, upper left corner) @ F16

The problem is, i thought i could see a small scratch like line on that spot on the sensor but now i cant seem to find it anymore. Is this normal dust (which would be visible right?) or a scratch or something?

cbaytan · 01-06-2011, 03:58 PM

Originally posted by Rin

I received my replacement K5 today, and.............it sucks.

found this on my sensor (a crop, at the original size, upper left corner) @ F16

Seems like it is the surface you took the shot, from here.

Rin · 01-06-2011, 04:01 PM

Originally posted by cbaytan

Seems like it is the surface you took the shot, from here.

i tested it a multiple times on different spots, all have the same spot.

Hound Tooth · 01-06-2011, 04:04 PM

Originally posted by Rin

i tested it a multiple times on different spots, all have the same spot.

Is this a replacement from Pentax? Or from the place where you bought it?

breadwig · 01-06-2011, 04:05 PM

Are people sending in the camera body with the battery, or without?

Rin · 01-06-2011, 04:07 PM

Originally posted by Hound Tooth

Is this a replacement from Pentax? Or from the place where you bought it?

replacement from pentax, had to wait for 3 weeks and now this again.

cbaytan · 01-06-2011, 04:07 PM

Originally posted by Rin

i tested it a multiple times on different spots, all have the same spot.

Well, I am sorry for both of you, especially for Pentax, just wondering those lines will evolve to string of pearls in coupla weeks, I've heard such stains appear after a week or so.

View Poll Results: Is your K5d sensor stained?
YES - There are stains on my sensor	193	56.43%
NO - My sensor has no stains	149	43.57%
Voters: 342. You may not vote on this poll

01-06-2011, 12:38 PM	#518
Hound Tooth Banned Join Date: Nov 2010 Location: Williston, VT Posts: 268	It cost me almost $70 to send mine in. It's GREAT to hear that other people are getting their own shipping for free. Makes me feel all the more bitter. edit: I used the Live chat option to bring this up with a Pentax rep, and they agreed to refund me the shipping cost. Slightly less bitter now... Last edited by Hound Tooth; 01-06-2011 at 12:51 PM.

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01-06-2011, 04:13 AM	#511
Bramela Veteran Member Join Date: Jan 2007 Location: Newcastle Australia Photos: Gallery \| Albums Posts: 5,284	Hound Tooth Calling members an idiot is a bit harsh. A better choice of words is called for, I suggest you please edit your post.

01-06-2011, 08:37 AM	#512
bsudrew New Member Join Date: Dec 2010 Location: Colorado Photos: Albums Posts: 15	Hound Tooth - I sent my K5 to the Arizona center 8 days ago. The day after it was delivered, I received a call from Pentax telling me that they would replace the body. I would hope your repair goes a little faster. I think they always tell you the longest time it could take, so they don't have folks calling them all the time. I just REALLY hope this body (my fourth) will be okay. I'm tired of playing the game, and want to start using the camera.

01-06-2011, 08:52 AM	#513
vievetrick Veteran Member Join Date: Sep 2006 Location: Easthampton - Massachusetts - USA Photos: Gallery Posts: 5,183	I am on a live chat with Pentax USA - very helpful and easy to deel with here was the conversation. check out the link they provided and interesting when I posted my link to shot they said no problem . Please wait while we find an agent to assist you... All agents are currently busy. Please stand by. You have been connected to Randall S. Randall S: Thank you for contacting Pentax Chat Support. How may I help you? Pat Brough: Hello, I have a Pentax K5 that I got as a gift bought at Amazon at or around Nov. 20th. I think the time to return has poast. I do have the stain on my sensor and want to know the process to have replaced or fixed. Thanks in advance for your help Randall S: have you confirmed you have the stain on the sensor and not just dust on it? Randall S: Not all K-5 cameras are affected by the sensor "stain" problem. The K-5 review page on the Enticing the Light Web site has excellent information on how to distinguish between dust on the sensor and an actual sensor “stain”. It also has a very good assessment of the actual effect of the stain on images. We encourage you to visit the link below for this information. Review – Pentax K-5 \| Enticing the Light Pat Brough: Yes, here is link to a photo I took Pentax K5 stains at F20 :-( \| Flickr - Photo Sharing! Randall S: okay, we can send you a pre-paid UPS shipping label. We need your address, phone number, email address, serial number of the camera. Pat Brough: Ok 1 second Pat Brough: Patrick Brough - MY PERSONAL INFO WAS HERE the serial number is 383XXX Randall S: okay, got it Randall S: our corporate office will email you the shipping label to print. Pat Brough: Do you need an email address? Randall S: i already got the email address. Pat Brough: lol I gave it when I signed in lol forgot Randall S: MY EMAIL Randall S: right Pat Brough: correct Randall S: also include a note describing the problem, your return shipping address and a copy of your sales receipt. Pat Brough: Will do, I assume box it us as it came to me with all parts. Randall S: we only need you to send the camera body, no lens or accessories. Pat Brough: Ok thanks for your help. anything else I need to do at this point? Randall S: no, that's all you need. Pat Brough: great thanks. by the way LOVE the camera ;-) what is the estimated turn around time on this sort of thing? Randall S: usually 3-4 weeks Pat Brough: OUCH. ok thanks Randall S: Thank you for dropping by, Pat, and have a great day! Thank you for using InstantService. You may now close this window. Your session has ended. You may now close this window. I will keep you all posted.

01-06-2011, 09:06 AM	#514
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433 Original Poster	Pat, they paid for your shipping? Darn! I'll have to inquire about that with Pentax Canada... it cost me over $40 to ship and insure my K5d to them by Canada Post (UPS wanted nearly $60!) And a quick check on the CanPost tracking site confirms Pentax Canada received the camera this morning... now lets wait and see what kind of turn-around they have... Pat

01-06-2011, 09:31 AM	#515
JayBee Senior Member Join Date: Sep 2008 Location: Manitoba Photos: Gallery Posts: 119	Originally posted by ve2vfd Pat, they paid for your shipping? Darn! I'll have to inquire about that with Pentax Canada... it cost me over $40 to ship and insure my K5d to them by Canada Post (UPS wanted nearly $60!) Pat Let me know how you make out with that - even a Pentax gift certificate or rebate would be an appropriate gesture. But, it would also be a surprise. BTW, Pentax received my K5 this morning too.

01-06-2011, 09:33 AM	#516
mcbishton Junior Member Join Date: Nov 2010 Location: Calgary, Alberta Photos: Albums Posts: 25	Originally posted by mcbishton I had two bodies that were stained, the third was clean (much later serial number than the first two) Can I vote three times 3824026 Stained 3804030 Stained 3909116 appears Ok so far

01-06-2011, 11:48 AM	#517
vievetrick Veteran Member Join Date: Sep 2006 Location: Easthampton - Massachusetts - USA Photos: Gallery Posts: 5,183	Pat I will keep you posted. Interesting note, that was this morning and I have yet to recieve an email from anyone. Not a big deal but if nothing by tonight I will contact them again.

01-06-2011, 03:41 PM	#519
Rin Forum Member Join Date: Nov 2010 Posts: 87	I received my replacement K5 today, and.............it sucks. found this on my sensor (a crop, at the original size, upper left corner) @ F16 The problem is, i thought i could see a small scratch like line on that spot on the sensor but now i cant seem to find it anymore. Is this normal dust (which would be visible right?) or a scratch or something?

01-06-2011, 03:58 PM	#520
cbaytan Inactive Account Join Date: Nov 2008 Location: Trabzon/Turkey Photos: Gallery Posts: 1,010	Originally posted by Rin I received my replacement K5 today, and.............it sucks. found this on my sensor (a crop, at the original size, upper left corner) @ F16 Seems like it is the surface you took the shot, from here.

01-06-2011, 04:01 PM	#521
Rin Forum Member Join Date: Nov 2010 Posts: 87	Originally posted by cbaytan Seems like it is the surface you took the shot, from here. i tested it a multiple times on different spots, all have the same spot.

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01-06-2011, 04:04 PM	#522
Hound Tooth Banned Join Date: Nov 2010 Location: Williston, VT Posts: 268	Originally posted by Rin i tested it a multiple times on different spots, all have the same spot. Is this a replacement from Pentax? Or from the place where you bought it?

01-06-2011, 04:05 PM	#523
breadwig New Member Join Date: Oct 2010 Posts: 22	Are people sending in the camera body with the battery, or without?

01-06-2011, 04:07 PM	#524
Rin Forum Member Join Date: Nov 2010 Posts: 87	Originally posted by Hound Tooth Is this a replacement from Pentax? Or from the place where you bought it? replacement from pentax, had to wait for 3 weeks and now this again.

01-06-2011, 04:07 PM	#525
cbaytan Inactive Account Join Date: Nov 2008 Location: Trabzon/Turkey Photos: Gallery Posts: 1,010	Originally posted by Rin i tested it a multiple times on different spots, all have the same spot. Well, I am sorry for both of you, especially for Pentax, just wondering those lines will evolve to string of pearls in coupla weeks, I've heard such stains appear after a week or so.