Originally posted by peterh337 I agree - Wheatfield's response is way out of line.
He also forgets that a lot of people don't get a "warranty". In many cases you buy an item online and the vendor washes his hands of it the moment it goes out of the door. Only pukka Pentax dealers have Pentax factory/importer backup for issues like these sensor spots, and get do "new for used" replacements. Many online dealers don't offer this; you send this $1500 thing back and then sit and wait, send emails (no replies) and sit and wait and sit and wait. That's the reality of a large chunk of the retail business, which is why we expect good QA at the manufacturer!
If you don't get a warranty on a new product, you've bought from the wrong vendor. Don't look at your camera as a $1500.00 "thing", look at it as a $1800.00 "thing" that you got a deal on by not paying for 100% QC.
And yes, I blame it on consumers. Consumers have been at war with manufacturers and retailers since the 1950s.
Make it cheaper, sell it cheaper or we won't buy it has been the story of the day for the last 50 years.
Camera stores went out of business because mail order warehouses with relatively low overhead could sell masses of camera for a few dollars less, so people opted to spend a few dollars less.
And they lost their one direct contact with the manufacturer if there was a problem.
Not that we felt that was enough. In the quest for getting the most we could for the very least, we refuse to buy products until the manufacturer has discounted the price to barely above cost. We mock the people who pay full price at introduction as "early adopters", like as it they are some kind of idiot for not waiting 6 months for the price to come down 25%.
So, the consumer put the camera store out of business, and with their buying habits are pressuring manufacturers into the same situation.
How many complaints have there been on this forum surrounding the price of the K5?
How many comparisons have there been between the cost of it vs the Nikon D7000, with the complainers always pointing out that the Nikon is fifty or a hundred bucks less.
They don't care that Nikon will sell a hundred or more cameras for every one that Pentax sells, they don't seem to understand that the only way to recover R&D costs these days is to sell bagloads of cameras cheap because the consumer isn't willing to let anyone make a profit.
Pentax isn't going to sell bagloads of cameras, the K5 could be priced at 750.00 and people would still complain that it's expensive, and people would still wait for the price to go down further, and they would still buy 100 Nikons for every K5.
I worked in camera stores during the 80s and 90s. I watched our livelyhood cut out from under us by customers who would go to a warehouse to save ten bucks.
They wanted our expertise after the fact because all they got from the warehouse was a box, but they weren't willing to pay us for that knowledge.
And camera store after camera store went down because keeping a small store open in the face of competing with a big mail order warehouse that provides nothing for service isn't viable when people won't support local stores and local people when they can save a couple of dollars.
Enjoy your mail order hell, and enjoy your cameras that have a few defects due to little or no QC.
You've bought into this model, and as consumers you've created it.
Now live with it.