Originally posted by Wheatfield A little bitter are we? You do realize that professionals have back up equipment on the offchance that something bad happens?
I'm so happy that you're able to own so many cameras, losing your newest one for weeks doesn't affect your business in any way. I'm sure all the struggling professionals who are trying to cope in this crippled economy agree with you. Especially the new start-ups who have put their faith in Pentax.
Originally posted by Cannikin I didn't have to pay a cent for shipping, as Pentax paid for it. And on top of that they're eating a huge loss now replacing all the defective units with new ones (as opposed to waiting to refurbish what you send in, likely with a much more lengthy delay).
Good for you! I had to pay. And since it had to be insured for $1600 and go cross-continent in the fastest way possible, the cost was outrageous. Funny, I'm pretty sure we both dealt with the exact same company. It's great that not all customers are being treated the same. Now I feel even more bitter.
BOOHOOHOO! The tears just won't stop flowing at the thought of Pentax losing money because the product they sold was defective! Too bad it's not upsetting enough to make me forget about the money *I* wasted as a result of buying this product.
edit: what the hell are you talking about, anyways? All Pentax has to do is get non-defective sensor assemblies from their supplier (for free, since it's to replace defective ones they received), put them in the defective cameras, reset/clean the bodies, and then sell them again as new. Actual loss is minimal, if any. Stop whining about things you have no understanding of.
Originally posted by Cannikin What more do you expect? Do you want them to pay you now?
That's stupid, why would I expect them to pay me? Most companies specifically state they're only responsible for the cost of the product they sold you. Haven't you ever read a basic warranty agreement? However it would be nice if:
a) a new camera was cross-shipped to me
b) I didn't have to pay nearly $70 to ship the camera to them
c) I wasn't left without a camera for WEEKS!!!!!!!
When my cheap consumer-level hard drive failed, the manufacturer cross-shipped me a new one. I was without a hard drive for a day. And I didn't have to pay for return shipping. That's not even professional gear, that's cheap crap for Joe Everybody. When my TV broke, some guy came to fix it within 2 days, and it didn't cost me a dime. When he couldn't fix it on-site, he pulled a loaner out of his truck until mine could be fixed at the shop. It's not even one of those expensive new HDTVs. THAT'S the right way to treat a customer.
At no point did the companies of the above-mentioned products say "Gee, I hope you have a spare one until we can take care of you! Be sure to spend money sending those things to us first."
Last edited by Hound Tooth; 01-06-2011 at 12:16 PM.