Originally posted by blende8 The more I think about it the more certain I am that Pentax will never publish anything "officially" like a recall campaign. If they do the rush will be immense. Up to 100.000 cameras may be affected. Let sleeping dogs lie. Those that come forward will get a replacement but that's about it.
Dear Pentax Customer,
We are thrilled you gave us boatloads of money to purchase our flagship product for use in your professional photography business. Unfortunately, there's probably a serious defect with the product. Since you might not notice until it's too late, we've decided not to tell you about it and let you find out the hard way, even if it negatively affects your business.
In the unlikely event that you do learn of this defect, perhaps after wasting money trying to resolve the issue yourself with a professional cleaning, we'll be happy to replace your camera at our leisure. You may be without your equipment for weeks. For this privilege, we expect you to spend yet more money sending the defective unit back to us. The more money you spend on shipping, the faster (or not) you may receive your replacement unit. You may feel free to call our service department to find out the status of this replacement, since we'll make no effort to keep you informed ourselves.
This is our pledge to you, the Pentax Professional, for being a loyal customer. We assure you that we feel sad about
:
- your lost productivity
- your wasted money
- your aggravation and disappointment
Thank You,
The Pentax Team
(aw yeah, now I feel like royalty)