Originally posted by Rondec Just in general, I have purchased from Prodigital 2000 (not a K5). You have a one year international warranty and so, if something is wrong with the camera, you would end up depending on that for a fix -- otherwise I believe you have to pay shipping back to Canada yourself, plus customs fees. I have purchased several lenses from them with that understanding and been happy with their service and prices.
Glad to hear you've been with their service!
As I stated I think if I did end up with a camera with issues I would just send it in here in the US and hopefully be done with it rather than sending it back to them ( dealing with customs and all ). If I understand that right the international warrenty can be used here in the US.
Originally posted by mabelsound I'm in the US and bought my K5 from them without thinking about warranty at all. It all came out fine and the camera is working well.
Glad your camera is working well, I am so jonesing for the K5. I do this with every new body that comes out
Occasionally they have shipped me a lens in a padded bag instead of a box, which seemed dangerous to me. But it's always come out OK. They are friendly and reasonable on the phone.
I have heared that before that they ship in paddded bags. I don't think I have heard any horror stories.
Originally posted by vario I got my K5 and 77 Ltd from them. K5 had the sensor stain. I paid to get it back to them, and they shipped it to Pentax Canada. After about 2 weeks, Pentax Canada sent a new body back to them to ship to me. Stain free at the moment. ProDigital helped do the entire swap, and i would use them again.
Did the K5 have a international warrenty of just a Canadian?
sounds like their service is pretty good. How long did it take to get the camera in the first place after order? I have heard they can be kind of slow shipping.
Originally posted by dcmsox2004 ..... i'd purchased a new 35mm f2.4 da l lens from prodigital ... i'd actually spoken to a customer rep who was most helpful... makes me confident to order other pentax lenses/bodies from them in the future.....dave m
Thanks for the extra confidence Dave