Just got my K5! and 18-135 and Metz 50 Af-1

Jasvox · 01-20-2011, 06:46 AM

I had a very similar incident with a past camera purchase through Amazon. The actuation count was over 450 clicks (used PhotoMe) and made me wonder just a bit. I contacted Amazon with a simple inquiry and they were very apologetic and reassuring, nonetheless offered me a complete replacement to be shipped or a discount to be deducted from the price I paid. I was quite pleased with their response and at the end of the day, I was very satisfied with the customer service and offers they made to rectify the worry.

Jason

Javaslinger · 01-20-2011, 09:59 AM

Just received the replacement from Amazon. This one is clearly still in the original packaging.. unopened.

Alas the serial is a bit older that the one I will be returning... 3909xxx vs. 3965xxx

Hopefully not sensor stains will appear over time...

Javaslinger · 01-20-2011, 10:07 AM

LOL! While repacking the camera (and comparing it to the newly packaged one) I noticed several things which further reinforced that this camera was NOT new....

However, the red herring was the receipt from amazon that the original customer had put in the box!!! lol... That would have shortened the discussion with the customer service desk...

Oh, and a bad with a piece of the lens hood from the 200mm lens they bought!

Miserere · 01-20-2011, 02:12 PM

Originally posted by Javaslinger

Is it possible the Pentax checked them before sending them to retailers?

If you mean Pentax USA, the answer is NO. The cameras are shipped directly from the factory to the stores, without passing via Pentax USA. This cuts costs and decreases wait times for stores to receive units.

...

JeffJS · 01-20-2011, 03:49 PM

Originally posted by Javaslinger

LOL! While repacking the camera (and comparing it to the newly packaged one) I noticed several things which further reinforced that this camera was NOT new....

However, the red herring was the receipt from amazon that the original customer had put in the box!!! lol... That would have shortened the discussion with the customer service desk...

Oh, and a bad with a piece of the lens hood from the 200mm lens they bought!

As if you needed more proof.

Enjoy the new camera

30v iPentax · 01-21-2011, 12:03 AM

Itse keskityn kuvaamiseen, en anna canon miesten sotkea ajatuksia ja Pentax mainetta. Jos tullee joskus vikaa kameraan vien sen huoltoon tai vaihdan uuteen. iPentax K-5 on toiminut hyvin, vikoja 0.

Snydly · 01-22-2011, 07:51 AM

Originally posted by Javaslinger

LOL! While repacking the camera (and comparing it to the newly packaged one) I noticed several things which further reinforced that this camera was NOT new....

However, the red herring was the receipt from amazon that the original customer had put in the box!!! lol... That would have shortened the discussion with the customer service desk...

Oh, and a bad with a piece of the lens hood from the 200mm lens they bought!

I bought a k7 & k-x a year ago at about the same time from Amazon. I received an email about a month later asking me if I wanted to buy a 'used equipment warranty'. I contacted Amazon stating I purchased new equipment and asked them which of the cameras they sent me was used. They told me that email was sent automatically for all purchases and my cameras were new. It's odd that I never received an email like that with other purchases, but both looked new so I let it go. Guess you have to be careful...

01-20-2011, 10:07 AM	#18
Javaslinger Senior Member Join Date: Jan 2009 Location: Blacksburg, VA Photos: Albums Posts: 286 Original Poster	LOL! While repacking the camera (and comparing it to the newly packaged one) I noticed several things which further reinforced that this camera was NOT new.... However, the red herring was the receipt from amazon that the original customer had put in the box!!! lol... That would have shortened the discussion with the customer service desk... Oh, and a bad with a piece of the lens hood from the 200mm lens they bought! Last edited by Javaslinger; 01-20-2011 at 10:14 AM.

01-21-2011, 12:03 AM	#21
30v iPentax Inactive Account Join Date: Apr 2010 Location: Suomi , Finland Posts: 368	Itse keskityn kuvaamiseen, en anna canon miesten sotkea ajatuksia ja Pentax mainetta. Jos tullee joskus vikaa kameraan vien sen huoltoon tai vaihdan uuteen. iPentax K-5 on toiminut hyvin, vikoja 0. Last edited by 30v iPentax; 01-21-2011 at 12:12 AM.

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01-20-2011, 06:46 AM	#16
Jasvox Veteran Member Join Date: Oct 2007 Location: Melbourne, Australia Posts: 3,107	I had a very similar incident with a past camera purchase through Amazon. The actuation count was over 450 clicks (used PhotoMe) and made me wonder just a bit. I contacted Amazon with a simple inquiry and they were very apologetic and reassuring, nonetheless offered me a complete replacement to be shipped or a discount to be deducted from the price I paid. I was quite pleased with their response and at the end of the day, I was very satisfied with the customer service and offers they made to rectify the worry. Jason

01-20-2011, 09:59 AM	#17
Javaslinger Senior Member Join Date: Jan 2009 Location: Blacksburg, VA Photos: Albums Posts: 286 Original Poster	Just received the replacement from Amazon. This one is clearly still in the original packaging.. unopened. Alas the serial is a bit older that the one I will be returning... 3909xxx vs. 3965xxx Hopefully not sensor stains will appear over time...

01-20-2011, 02:12 PM	#19
Miserere Veteran Member Join Date: Sep 2007 Location: Boston Photos: Gallery Posts: 1,993	Originally posted by Javaslinger Is it possible the Pentax checked them before sending them to retailers? If you mean Pentax USA, the answer is NO. The cameras are shipped directly from the factory to the stores, without passing via Pentax USA. This cuts costs and decreases wait times for stores to receive units. ...

01-20-2011, 03:49 PM	#20
JeffJS Inactive Account Join Date: Aug 2008 Location: Michigan, USA Photos: Gallery \| Albums Posts: 7,484	Originally posted by Javaslinger LOL! While repacking the camera (and comparing it to the newly packaged one) I noticed several things which further reinforced that this camera was NOT new.... However, the red herring was the receipt from amazon that the original customer had put in the box!!! lol... That would have shortened the discussion with the customer service desk... Oh, and a bad with a piece of the lens hood from the 200mm lens they bought! As if you needed more proof. Enjoy the new camera

01-22-2011, 07:51 AM	#22
Snydly Senior Member Join Date: Oct 2009 Location: Florida Photos: Albums Posts: 242	Originally posted by Javaslinger LOL! While repacking the camera (and comparing it to the newly packaged one) I noticed several things which further reinforced that this camera was NOT new.... However, the red herring was the receipt from amazon that the original customer had put in the box!!! lol... That would have shortened the discussion with the customer service desk... Oh, and a bad with a piece of the lens hood from the 200mm lens they bought! I bought a k7 & k-x a year ago at about the same time from Amazon. I received an email about a month later asking me if I wanted to buy a 'used equipment warranty'. I contacted Amazon stating I purchased new equipment and asked them which of the cameras they sent me was used. They told me that email was sent automatically for all purchases and my cameras were new. It's odd that I never received an email like that with other purchases, but both looked new so I let it go. Guess you have to be careful...