Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
01-29-2011, 04:33 PM   #61
Banned




Join Date: Nov 2010
Location: Williston, VT
Posts: 268
QuoteOriginally posted by JeffJS Quote
a second hand camera, if there is such an animal at this early point in time.
There will be soon if the next replacement I get is defective again.

01-29-2011, 04:37 PM   #62
Loyal Site Supporter
monochrome's Avatar

Join Date: Mar 2008
Location: Kirkwood (St. Louis) MO
Photos: Gallery | Albums
Posts: 20,437
QuoteOriginally posted by Hound Tooth Quote
There will be soon if the next replacement I get is defective again.
As of this reply you are hereby Ignored.
01-29-2011, 05:14 PM   #63
Banned




Join Date: Nov 2010
Location: Williston, VT
Posts: 268
QuoteOriginally posted by monochrome Quote
As of this reply you are hereby Ignored.
Wonder what got his panties in a bunch... I didn't find my comment particularly offensive.
01-29-2011, 05:54 PM   #64
Inactive Account




Join Date: Aug 2008
Location: Michigan, USA
Photos: Gallery | Albums
Posts: 7,484
QuoteOriginally posted by Hound Tooth Quote
Wonder what got his panties in a bunch... I didn't find my comment particularly offensive.
Don't know.... but since he's put you on ignore, we may Never know...



01-29-2011, 07:06 PM   #65
Pentaxian




Join Date: Jun 2009
Location: Chicago Suburbs.
Photos: Gallery
Posts: 500
Jeff, thank you for the info about the Receipt being needed. I believe that is the first time I have read that on these numerous discussions about this issue. How in the world would consumers know this? Certainly not from Pentax's written statement (in any posted language).

HoundTooth, I did not find your comment offensive either. Thank you for your participation.

Last edited by goldenarrow; 01-29-2011 at 07:14 PM. Reason: correction
02-02-2011, 07:31 AM   #66
Veteran Member
vievetrick's Avatar

Join Date: Sep 2006
Location: Easthampton - Massachusetts - USA
Photos: Gallery
Posts: 5,175
Original Poster
Hey Greg you get any word?
02-02-2011, 08:01 AM   #67
Site Supporter
GregK8's Avatar

Join Date: May 2008
Location: Western New York
Photos: Gallery | Albums
Posts: 614
Yes, I sent a customer service request to ask for the timeline, and this is what they told me:

Name : GREGORY
Customer Account # : MIXXXXX
Store Tag No :
CRIS WorkOrder No : WOXXXXXX
Submitter's Message : A request for a replacement unit has been made. The approximate turn around time is 2-4 weeks from the date of receipt, 01-27-11. Once the replacement unit has been received please allow 1-2 business before shipping to you.

Thank you for your patience.
02-02-2011, 08:46 AM   #68
Senior Member
jrforman's Avatar

Join Date: Mar 2008
Location: Minneapolis
Photos: Gallery | Albums
Posts: 202
QuoteOriginally posted by GregK8 Quote
Yes, I sent a customer service request to ask for the timeline, and this is what they told me:

Name : GREGORY
Customer Account # : MIXXXXX
Store Tag No :
CRIS WorkOrder No : WOXXXXXX
Submitter's Message : A request for a replacement unit has been made. The approximate turn around time is 2-4 weeks from the date of receipt, 01-27-11. Once the replacement unit has been received please allow 1-2 business before shipping to you.

Thank you for your patience.
My camera is there too. They received it on 1/25. I spoke with customer service yesterday and they told me they were waiting shipment from Pentax. That they get a shipment once a week, on Tuesdays. They fill with available quantities on first in first out basis. I really really miss my camera. Shooting with my K20D which works fine, but I am now spoiled.

02-02-2011, 08:55 PM   #69
Site Supporter
GregK8's Avatar

Join Date: May 2008
Location: Western New York
Photos: Gallery | Albums
Posts: 614
I noticed some more action tonight. This note was left on my work order.

WARRANTY
YOUR PENTAX PRODUCT HAS BEEN REPLACED UNDER THE TERMS OF YOUR ORIGINAL
MANUFACTURER'S WARRANTY WITH A PENTAX PRODUCT OF EQUAL OR GREATER VALUE
REPLACEMENT MODEL = K5 COMPLETE KIT
REPLACED SEE NEW SERIAL # 3982795
OLD SERIAL # 3847745
02-02-2011, 09:27 PM   #70
Senior Member
jrforman's Avatar

Join Date: Mar 2008
Location: Minneapolis
Photos: Gallery | Albums
Posts: 202
Same type of info on mine....

....can't wait to get the K-5 back again. Thinking of calling tomorrow to see if I pay for faster shipping rather than wait 4 - 5 business days (assuming they haven't shipped already).
02-03-2011, 07:49 AM   #71
Moderator
Tom S.'s Avatar

Join Date: May 2008
Location: S.E. Michigan
Photos: Albums
Posts: 4,239
Me too! New serial number is 3982792. Since it took a week to get there, I'm guessing I might have it back next Tuesday/Wednesday.
02-03-2011, 08:19 AM   #72
Veteran Member
ve2vfd's Avatar

Join Date: Aug 2007
Location: Montreal, Canada
Photos: Gallery
Posts: 2,433
Pentax Canada has had my camera a month now... when I emailed them this week I got a form reply saying they "hope to have everything sorted by the end of next week"...

Wonderful... 6-7 weeks for an exchange...

Pat
02-03-2011, 08:38 AM   #73
Veteran Member
jolepp's Avatar

Join Date: Oct 2010
Location: Finland
Photos: Albums
Posts: 3,196
Here in Finland the company that handles repairs for Pentax predicted a one week turnaround for the sensor stain replacement (the seller put me in touch with them directly) - doesn't sound that bad, actually. I'm still waiting to send mine in for the stain in case there might be another round-trip for the low / tungsten light AF issue (FW update seems the likely fix, though).
02-03-2011, 10:18 AM   #74
Pentaxian
Wheatfield's Avatar

Join Date: Apr 2008
Location: The wheatfields of Canada
Posts: 10,157
QuoteOriginally posted by ve2vfd Quote
Pentax Canada has had my camera a month now... when I emailed them this week I got a form reply saying they "hope to have everything sorted by the end of next week"...

Wonderful... 6-7 weeks for an exchange...

Pat
There is a certain symmetry though, don't you think?
The early adopters get to deal with all the warts, the early replacers get to deal with the shortage of product caused by the mad rush of early adopters sending their cameras back.
If I had a camera with stains, I would wait until the hoopla dies down, then send it in.
02-03-2011, 10:27 AM   #75
Veteran Member
ve2vfd's Avatar

Join Date: Aug 2007
Location: Montreal, Canada
Photos: Gallery
Posts: 2,433
QuoteOriginally posted by Wheatfield Quote
If I had a camera with stains, I would wait until the hoopla dies down, then send it in.
I wish I could do that, but I need my K5 for some upcoming travel... it's THE reason I bought the darn thing in the first place.

Pat
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
address, camera, dslr, email, k-5, k-5 ii, k-5 iis, k5, label, pentax, pentax k-5, sensor
Thread Tools Search this Thread
Search this Thread:

Advanced Search



All times are GMT -7. The time now is 08:21 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top