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Hound Tooth · 01-29-2011, 04:33 PM

Originally posted by JeffJS

a second hand camera, if there is such an animal at this early point in time.

There will be soon if the next replacement I get is defective again.

**monochrome** · 01-29-2011, 04:37 PM

Originally posted by Hound Tooth

There will be soon if the next replacement I get is defective again.

As of this reply you are hereby Ignored.

Hound Tooth · 01-29-2011, 05:14 PM

Originally posted by monochrome

As of this reply you are hereby Ignored.

Wonder what got his panties in a bunch... I didn't find my comment particularly offensive.

JeffJS · 01-29-2011, 05:54 PM

Originally posted by Hound Tooth

Wonder what got his panties in a bunch... I didn't find my comment particularly offensive.

Don't know....

but since he's put you on ignore, we may Never know...

goldenarrow · 01-29-2011, 07:06 PM

Jeff, thank you for the info about the Receipt being needed. I believe that is the first time I have read that on these numerous discussions about this issue. How in the world would consumers know this? Certainly not from Pentax's written statement (in any posted language).

HoundTooth, I did not find your comment offensive either. Thank you for your participation.

vievetrick · 02-02-2011, 07:31 AM

Hey Greg you get any word?

**GregK8** · 02-02-2011, 08:01 AM

Yes, I sent a customer service request to ask for the timeline, and this is what they told me:

Name : GREGORY
Customer Account # : MIXXXXX
Store Tag No :
CRIS WorkOrder No : WOXXXXXX
Submitter's Message : A request for a replacement unit has been made. The approximate turn around time is 2-4 weeks from the date of receipt, 01-27-11. Once the replacement unit has been received please allow 1-2 business before shipping to you.

Thank you for your patience.

jrforman · 02-02-2011, 08:46 AM

Originally posted by GregK8

Yes, I sent a customer service request to ask for the timeline, and this is what they told me:

Name : GREGORY
Customer Account # : MIXXXXX
Store Tag No :
CRIS WorkOrder No : WOXXXXXX
Submitter's Message : A request for a replacement unit has been made. The approximate turn around time is 2-4 weeks from the date of receipt, 01-27-11. Once the replacement unit has been received please allow 1-2 business before shipping to you.

Thank you for your patience.

My camera is there too. They received it on 1/25. I spoke with customer service yesterday and they told me they were waiting shipment from Pentax. That they get a shipment once a week, on Tuesdays. They fill with available quantities on first in first out basis. I really really miss my camera. Shooting with my K20D which works fine, but I am now spoiled.

**GregK8** · 02-02-2011, 08:55 PM

I noticed some more action tonight. This note was left on my work order.

WARRANTY
YOUR PENTAX PRODUCT HAS BEEN REPLACED UNDER THE TERMS OF YOUR ORIGINAL
MANUFACTURER'S WARRANTY WITH A PENTAX PRODUCT OF EQUAL OR GREATER VALUE
REPLACEMENT MODEL = K5 COMPLETE KIT
REPLACED SEE NEW SERIAL # 3982795
OLD SERIAL # 3847745

jrforman · 02-02-2011, 09:27 PM

Same type of info on mine....

....can't wait to get the K-5 back again. Thinking of calling tomorrow to see if I pay for faster shipping rather than wait 4 - 5 business days (assuming they haven't shipped already).

Tom S. · 02-03-2011, 07:49 AM

Me too! New serial number is 3982792. Since it took a week to get there, I'm guessing I might have it back next Tuesday/Wednesday.

ve2vfd · 02-03-2011, 08:19 AM

Pentax Canada has had my camera a month now... when I emailed them this week I got a form reply saying they "hope to have everything sorted by the end of next week"...

Wonderful... 6-7 weeks for an exchange...

Pat

jolepp · 02-03-2011, 08:38 AM

Here in Finland the company that handles repairs for Pentax predicted a one week turnaround for the sensor stain replacement (the seller put me in touch with them directly) - doesn't sound that bad, actually. I'm still waiting to send mine in for the stain in case there might be another round-trip for the low / tungsten light AF issue (FW update seems the likely fix, though).

Wheatfield · 02-03-2011, 10:18 AM

Originally posted by ve2vfd

Pentax Canada has had my camera a month now... when I emailed them this week I got a form reply saying they "hope to have everything sorted by the end of next week"...

Wonderful... 6-7 weeks for an exchange...

Pat

There is a certain symmetry though, don't you think?
The early adopters get to deal with all the warts, the early replacers get to deal with the shortage of product caused by the mad rush of early adopters sending their cameras back.
If I had a camera with stains, I would wait until the hoopla dies down, then send it in.

ve2vfd · 02-03-2011, 10:27 AM

Originally posted by Wheatfield

If I had a camera with stains, I would wait until the hoopla dies down, then send it in.

I wish I could do that, but I need my K5 for some upcoming travel... it's THE reason I bought the darn thing in the first place.

Pat

01-29-2011, 07:06 PM	#65
goldenarrow Veteran Member Join Date: Jun 2009 Location: Chicago Suburbs. Photos: Gallery Posts: 501	Jeff, thank you for the info about the Receipt being needed. I believe that is the first time I have read that on these numerous discussions about this issue. How in the world would consumers know this? Certainly not from Pentax's written statement (in any posted language). HoundTooth, I did not find your comment offensive either. Thank you for your participation. Last edited by goldenarrow; 01-29-2011 at 07:14 PM. Reason: correction

01-29-2011, 04:33 PM	#61
Hound Tooth Banned Join Date: Nov 2010 Location: Williston, VT Posts: 268	Originally posted by JeffJS a second hand camera, if there is such an animal at this early point in time. There will be soon if the next replacement I get is defective again.

01-29-2011, 04:37 PM	#62
monochrome Loyal Site Supporter Join Date: Mar 2008 Location: Working From Home Photos: Gallery \| Albums Posts: 26,276	Originally posted by Hound Tooth There will be soon if the next replacement I get is defective again. As of this reply you are hereby Ignored.

01-29-2011, 05:14 PM	#63
Hound Tooth Banned Join Date: Nov 2010 Location: Williston, VT Posts: 268	Originally posted by monochrome As of this reply you are hereby Ignored. Wonder what got his panties in a bunch... I didn't find my comment particularly offensive.

01-29-2011, 05:54 PM	#64
JeffJS Inactive Account Join Date: Aug 2008 Location: Michigan, USA Photos: Gallery \| Albums Posts: 7,484	Originally posted by Hound Tooth Wonder what got his panties in a bunch... I didn't find my comment particularly offensive. Don't know.... but since he's put you on ignore, we may Never know...

02-02-2011, 07:31 AM	#66
vievetrick Veteran Member Join Date: Sep 2006 Location: Easthampton - Massachusetts - USA Photos: Gallery Posts: 5,183 Original Poster	Hey Greg you get any word?

02-02-2011, 08:01 AM	#67
GregK8 Site Supporter Join Date: May 2008 Location: Western New York Photos: Gallery \| Albums Posts: 614	Yes, I sent a customer service request to ask for the timeline, and this is what they told me: Name : GREGORY Customer Account # : MIXXXXX Store Tag No : CRIS WorkOrder No : WOXXXXXX Submitter's Message : A request for a replacement unit has been made. The approximate turn around time is 2-4 weeks from the date of receipt, 01-27-11. Once the replacement unit has been received please allow 1-2 business before shipping to you. Thank you for your patience.

02-02-2011, 08:46 AM	#68
jrforman Senior Member Join Date: Mar 2008 Location: Minneapolis Photos: Gallery \| Albums Posts: 202	Originally posted by GregK8 Yes, I sent a customer service request to ask for the timeline, and this is what they told me: Name : GREGORY Customer Account # : MIXXXXX Store Tag No : CRIS WorkOrder No : WOXXXXXX Submitter's Message : A request for a replacement unit has been made. The approximate turn around time is 2-4 weeks from the date of receipt, 01-27-11. Once the replacement unit has been received please allow 1-2 business before shipping to you. Thank you for your patience. My camera is there too. They received it on 1/25. I spoke with customer service yesterday and they told me they were waiting shipment from Pentax. That they get a shipment once a week, on Tuesdays. They fill with available quantities on first in first out basis. I really really miss my camera. Shooting with my K20D which works fine, but I am now spoiled.

02-02-2011, 08:55 PM	#69
GregK8 Site Supporter Join Date: May 2008 Location: Western New York Photos: Gallery \| Albums Posts: 614	I noticed some more action tonight. This note was left on my work order. WARRANTY YOUR PENTAX PRODUCT HAS BEEN REPLACED UNDER THE TERMS OF YOUR ORIGINAL MANUFACTURER'S WARRANTY WITH A PENTAX PRODUCT OF EQUAL OR GREATER VALUE REPLACEMENT MODEL = K5 COMPLETE KIT REPLACED SEE NEW SERIAL # 3982795 OLD SERIAL # 3847745

02-02-2011, 09:27 PM	#70
jrforman Senior Member Join Date: Mar 2008 Location: Minneapolis Photos: Gallery \| Albums Posts: 202	Same type of info on mine.... ....can't wait to get the K-5 back again. Thinking of calling tomorrow to see if I pay for faster shipping rather than wait 4 - 5 business days (assuming they haven't shipped already).

02-03-2011, 07:49 AM	#71
Tom S. Veteran Member Join Date: May 2008 Location: S.E. Michigan Photos: Albums Posts: 4,317	Me too! New serial number is 3982792. Since it took a week to get there, I'm guessing I might have it back next Tuesday/Wednesday.

02-03-2011, 08:19 AM	#72
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433	Pentax Canada has had my camera a month now... when I emailed them this week I got a form reply saying they "hope to have everything sorted by the end of next week"... Wonderful... 6-7 weeks for an exchange... Pat

02-03-2011, 08:38 AM	#73
jolepp Veteran Member Join Date: Oct 2010 Location: Finland Photos: Albums Posts: 3,196	Here in Finland the company that handles repairs for Pentax predicted a one week turnaround for the sensor stain replacement (the seller put me in touch with them directly) - doesn't sound that bad, actually. I'm still waiting to send mine in for the stain in case there might be another round-trip for the low / tungsten light AF issue (FW update seems the likely fix, though).

02-03-2011, 10:18 AM	#74
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,991	Originally posted by ve2vfd Pentax Canada has had my camera a month now... when I emailed them this week I got a form reply saying they "hope to have everything sorted by the end of next week"... Wonderful... 6-7 weeks for an exchange... Pat There is a certain symmetry though, don't you think? The early adopters get to deal with all the warts, the early replacers get to deal with the shortage of product caused by the mad rush of early adopters sending their cameras back. If I had a camera with stains, I would wait until the hoopla dies down, then send it in.

02-03-2011, 10:27 AM	#75
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433	Originally posted by Wheatfield If I had a camera with stains, I would wait until the hoopla dies down, then send it in. I wish I could do that, but I need my K5 for some upcoming travel... it's THE reason I bought the darn thing in the first place. Pat

Sent my K5 to Pentax here is how it is going.

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