Sent my K5 to Pentax here is how it is going.

d.bradley · 03-03-2011, 12:43 PM

I haven't been following this thread too closely, but I was surprised today when I spoke to Pentax Canada that my K5 had is on vacation in Japan as we speak...three weeks and counting. I've got my k10d as a backup, but I have some video projects I'd like to do before the snow melts, so fingers crossed it's coming home soon.

Scottie137 · 03-04-2011, 02:17 PM

So did anyone get a shipping number this week? I was hoping for one based on other stated wait times, but mine is still "pending review for replacement." I wonder if Pentax is having a hard time dealing with all of the warranty orders and new purchases now?

Thesorus · 03-05-2011, 11:07 AM

Dropped my k5 at the store today (along with my 50-135 for bf/ff calibration check) for repair and hopefully replacement if it's still really under warranty (but it needs repair because I broke the flash "clip" thingy).

back to the k200d and wr kit lens for a while.

I do not expect news for a couple of weeks at least.

M.

xGene · 03-08-2011, 06:49 AM

Originally posted by d.bradley

I haven't been following this thread too closely, but I was surprised today when I spoke to Pentax Canada that my K5 had is on vacation in Japan as we speak...three weeks and counting. I've got my k10d as a backup, but I have some video projects I'd like to do before the snow melts, so fingers crossed it's coming home soon.

Yep... brought my K-5 to Pentax Canada on February 7th for repair related to the stained sensor. Although they assured me the only 2 possible outcomes would be that either they fix it locally or replace it; I learned last week that my K5 was on its way to Japan for repair... They also initially assured me that this would be a max. turnaround time of 10-15 days. Credibility => 0

Gene

Forgot to metion, they can't even tell me when it will be back....

**dcmsox2004** · 03-08-2011, 07:02 AM

just curious as to why the k-5's mentioned here (canadian purchases) are being sent to japan for repair.... aren't there authorized pentax facilities in canada? cris in arizona seems to be the next logical venue..... sorry, perhaps the logic of pentax hoya escapes dolts like myself....

xGene · 03-08-2011, 07:16 AM

Originally posted by dcmsox2004

just curious as to why the k-5's mentioned here (canadian purchases) are being sent to japan for repair.... aren't there authorized pentax facilities in canada? cris in arizona seems to be the next logical venue..... sorry, perhaps the logic of pentax hoya escapes dolts like myself....

Yes, Pentax Canada (Mississauga Office) is an authorized Pentax repair facility. They even repaired my DA*50-135 themsleves for faulty SDM once. The repair didn't last very long and it was subsequently replaced for a new one. I understand however that replacing an SDM is probably less involving that replacing a sensor assembly ... I really have no qualms about Pentax Canada sending my K5 to Japan for repair. My problem is why not informing the Client up front of that possibility? Why do I have to learn 3 weeks after the facts that my Cam is being re-directed to Japan? What happened during these 3 weeks? did they even looked at it at all? Will I get my original body back? a new replacement? a refurb? This is basic Customer satisfaction stuff...

Gene

Scottie137 · 03-09-2011, 03:14 PM

Got a call from CRIS today. My replacement camera is in and will be sent to me. So, sent the 27th of January, UPS lost it for 8 days. Arrived at CRIS on the 11th of Feb, they processed it on the 14th, and was notified of my replacement on the 9th of March. Just under four weeks at CRIS. Will report back when I actually receive the camera.

JeffJS · 03-09-2011, 03:28 PM

Originally posted by Scottie137

Got a call from CRIS today. My replacement camera is in and will be sent to me. So, sent the 27th of January, UPS lost it for 8 days. Arrived at CRIS on the 11th of Feb, they processed it on the 14th, and was notified of my replacement on the 9th of March. Just under four weeks at CRIS. Will report back when I actually receive the camera.

So with CRIS, as far as timing goes, you're about on track with the rest of us. I sent mine in the first business day of Feb and had it back by the last.

jgmankos · 03-09-2011, 05:34 PM

Originally posted by Scottie137

Got a call from CRIS today. My replacement camera is in and will be sent to me. So, sent the 27th of January, UPS lost it for 8 days. Arrived at CRIS on the 11th of Feb, they processed it on the 14th, and was notified of my replacement on the 9th of March. Just under four weeks at CRIS. Will report back when I actually receive the camera.

Me too....finally! I sent mine in 2/1, they logged it 2/8...and finally I have it on it's way back. So hopefully early next week the replacement will be in my hands.

30v iPentax · 03-11-2011, 08:58 AM

Tuleeko enään K-5 vai miten on Pentax tehdas viellä pystyssä.

Tom S. · 03-11-2011, 10:08 AM

Originally posted by 30v iPentax

Tuleeko enään K-5 vai miten on Pentax tehdas viellä pystyssä.

Good question! Canon is reporting: No damage to facilities or big injuries (whatever big inuries may be).

Scottie137 · 03-12-2011, 08:56 AM

So something interesting on may K5 replacement. There were definite scuff marks around the mounting ring, I don't know if this is from the CRIS testing the replacement or if they are shipping refurbed bodies now. The camera has a new serial number and the camera was set to 0 on the photo count, I did receive the complete kit as other have, box, all the accessories, etc. I just found it odd that there were scuff marks (not bad, but there) if it was truly a brand new camera.

d.bradley · 03-12-2011, 11:00 AM

I just got back my K5 from Pentax Canada. Packing slip says it had the sensor replaced, and the serial no. is the same, so it's clearly not a replacement body.

It did take some time, and they're a little disorganized, but they did the work and were at least pleasant to deal with. I'm not too thrilled that I had to send it in in the first place, but I will neither criticize or sing praise about pentax and their warranty/customer support.

The camera, is however, well worth the troubles.

JeffJS · 03-12-2011, 07:36 PM

Originally posted by Scottie137

So something interesting on may K5 replacement. There were definite scuff marks around the mounting ring, I don't know if this is from the CRIS testing the replacement or if they are shipping refurbed bodies now. The camera has a new serial number and the camera was set to 0 on the photo count, I did receive the complete kit as other have, box, all the accessories, etc. I just found it odd that there were scuff marks (not bad, but there) if it was truly a brand new camera.

What is the manufacturer date? Does the serial number tag on the box have a little grey circle on it?

Scottie137 · 03-12-2011, 09:18 PM

Originally posted by JeffJS

What is the manufacturer date? Does the serial number tag on the box have a little grey circle on it?

No grey circle. How do I find the manufacture date?

03-03-2011, 12:43 PM	#256
d.bradley Veteran Member Join Date: Feb 2007 Location: Ontario Photos: Gallery Posts: 631	I haven't been following this thread too closely, but I was surprised today when I spoke to Pentax Canada that my K5 had is on vacation in Japan as we speak...three weeks and counting. I've got my k10d as a backup, but I have some video projects I'd like to do before the snow melts, so fingers crossed it's coming home soon.

03-04-2011, 02:17 PM	#257
Scottie137 Senior Member Join Date: May 2007 Location: Atlanta, Ga Photos: Albums Posts: 186	So did anyone get a shipping number this week? I was hoping for one based on other stated wait times, but mine is still "pending review for replacement." I wonder if Pentax is having a hard time dealing with all of the warranty orders and new purchases now?

03-05-2011, 11:07 AM	#258
Thesorus Senior Member Join Date: Jul 2008 Location: Montreal (Canada) Photos: Gallery \| Albums Posts: 200	Dropped my k5 at the store today (along with my 50-135 for bf/ff calibration check) for repair and hopefully replacement if it's still really under warranty (but it needs repair because I broke the flash "clip" thingy). back to the k200d and wr kit lens for a while. I do not expect news for a couple of weeks at least. M.

03-08-2011, 06:49 AM	#259
xGene Senior Member Join Date: Apr 2008 Location: Toronto, Ontario Posts: 151	Originally posted by d.bradley I haven't been following this thread too closely, but I was surprised today when I spoke to Pentax Canada that my K5 had is on vacation in Japan as we speak...three weeks and counting. I've got my k10d as a backup, but I have some video projects I'd like to do before the snow melts, so fingers crossed it's coming home soon. Yep... brought my K-5 to Pentax Canada on February 7th for repair related to the stained sensor. Although they assured me the only 2 possible outcomes would be that either they fix it locally or replace it; I learned last week that my K5 was on its way to Japan for repair... They also initially assured me that this would be a max. turnaround time of 10-15 days. Credibility => 0 Gene Forgot to metion, they can't even tell me when it will be back....

03-08-2011, 07:02 AM	#260
dcmsox2004 Site Supporter Join Date: Apr 2008 Location: rhode island Photos: Gallery \| Albums Posts: 7,522	just curious as to why the k-5's mentioned here (canadian purchases) are being sent to japan for repair.... aren't there authorized pentax facilities in canada? cris in arizona seems to be the next logical venue..... sorry, perhaps the logic of pentax hoya escapes dolts like myself....

03-08-2011, 07:16 AM	#261
xGene Senior Member Join Date: Apr 2008 Location: Toronto, Ontario Posts: 151	Originally posted by dcmsox2004 just curious as to why the k-5's mentioned here (canadian purchases) are being sent to japan for repair.... aren't there authorized pentax facilities in canada? cris in arizona seems to be the next logical venue..... sorry, perhaps the logic of pentax hoya escapes dolts like myself.... Yes, Pentax Canada (Mississauga Office) is an authorized Pentax repair facility. They even repaired my DA*50-135 themsleves for faulty SDM once. The repair didn't last very long and it was subsequently replaced for a new one. I understand however that replacing an SDM is probably less involving that replacing a sensor assembly ... I really have no qualms about Pentax Canada sending my K5 to Japan for repair. My problem is why not informing the Client up front of that possibility? Why do I have to learn 3 weeks after the facts that my Cam is being re-directed to Japan? What happened during these 3 weeks? did they even looked at it at all? Will I get my original body back? a new replacement? a refurb? This is basic Customer satisfaction stuff... Gene

03-09-2011, 03:14 PM	#262
Scottie137 Senior Member Join Date: May 2007 Location: Atlanta, Ga Photos: Albums Posts: 186	Got a call from CRIS today. My replacement camera is in and will be sent to me. So, sent the 27th of January, UPS lost it for 8 days. Arrived at CRIS on the 11th of Feb, they processed it on the 14th, and was notified of my replacement on the 9th of March. Just under four weeks at CRIS. Will report back when I actually receive the camera.

03-09-2011, 03:28 PM	#263
JeffJS Inactive Account Join Date: Aug 2008 Location: Michigan, USA Photos: Gallery \| Albums Posts: 7,484	Originally posted by Scottie137 Got a call from CRIS today. My replacement camera is in and will be sent to me. So, sent the 27th of January, UPS lost it for 8 days. Arrived at CRIS on the 11th of Feb, they processed it on the 14th, and was notified of my replacement on the 9th of March. Just under four weeks at CRIS. Will report back when I actually receive the camera. So with CRIS, as far as timing goes, you're about on track with the rest of us. I sent mine in the first business day of Feb and had it back by the last.

03-09-2011, 05:34 PM	#264
jgmankos Veteran Member Join Date: Jun 2007 Location: Lehigh Valley, PA Photos: Gallery Posts: 518	Originally posted by Scottie137 Got a call from CRIS today. My replacement camera is in and will be sent to me. So, sent the 27th of January, UPS lost it for 8 days. Arrived at CRIS on the 11th of Feb, they processed it on the 14th, and was notified of my replacement on the 9th of March. Just under four weeks at CRIS. Will report back when I actually receive the camera. Me too....finally! I sent mine in 2/1, they logged it 2/8...and finally I have it on it's way back. So hopefully early next week the replacement will be in my hands.

03-11-2011, 08:58 AM	#265
30v iPentax Inactive Account Join Date: Apr 2010 Location: Suomi , Finland Posts: 368	Tuleeko enään K-5 vai miten on Pentax tehdas viellä pystyssä.

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03-11-2011, 10:08 AM	#266
Tom S. Veteran Member Join Date: May 2008 Location: S.E. Michigan Photos: Albums Posts: 4,317	Originally posted by 30v iPentax Tuleeko enään K-5 vai miten on Pentax tehdas viellä pystyssä. Good question! Canon is reporting: No damage to facilities or big injuries (whatever big inuries may be).

03-12-2011, 08:56 AM	#267
Scottie137 Senior Member Join Date: May 2007 Location: Atlanta, Ga Photos: Albums Posts: 186	So something interesting on may K5 replacement. There were definite scuff marks around the mounting ring, I don't know if this is from the CRIS testing the replacement or if they are shipping refurbed bodies now. The camera has a new serial number and the camera was set to 0 on the photo count, I did receive the complete kit as other have, box, all the accessories, etc. I just found it odd that there were scuff marks (not bad, but there) if it was truly a brand new camera.

03-12-2011, 11:00 AM	#268
d.bradley Veteran Member Join Date: Feb 2007 Location: Ontario Photos: Gallery Posts: 631	I just got back my K5 from Pentax Canada. Packing slip says it had the sensor replaced, and the serial no. is the same, so it's clearly not a replacement body. It did take some time, and they're a little disorganized, but they did the work and were at least pleasant to deal with. I'm not too thrilled that I had to send it in in the first place, but I will neither criticize or sing praise about pentax and their warranty/customer support. The camera, is however, well worth the troubles.

03-12-2011, 07:36 PM	#269
JeffJS Inactive Account Join Date: Aug 2008 Location: Michigan, USA Photos: Gallery \| Albums Posts: 7,484	Originally posted by Scottie137 So something interesting on may K5 replacement. There were definite scuff marks around the mounting ring, I don't know if this is from the CRIS testing the replacement or if they are shipping refurbed bodies now. The camera has a new serial number and the camera was set to 0 on the photo count, I did receive the complete kit as other have, box, all the accessories, etc. I just found it odd that there were scuff marks (not bad, but there) if it was truly a brand new camera. What is the manufacturer date? Does the serial number tag on the box have a little grey circle on it?

03-12-2011, 09:18 PM	#270
Scottie137 Senior Member Join Date: May 2007 Location: Atlanta, Ga Photos: Albums Posts: 186	Originally posted by JeffJS What is the manufacturer date? Does the serial number tag on the box have a little grey circle on it? No grey circle. How do I find the manufacture date?