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03-04-2011, 08:02 AM   #1
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Anyone get a shipment from CRIS this week?

Just curious who out there has their K-5 at C.R.I.S....has anyone gotten an update on their status this week at all?

Every time I contact them I get the same canned message (estimated time is 2-4 weeks blah blah blah). My K-5 has been with them just about 4 weeks now (since 2/8)....just curious if anyone else who's camera has been with them since the same time has gotten a replacement, or an update in the online work order showing shipment?

TIA

03-04-2011, 09:54 AM   #2
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Mine was received by CRIS 2/10. Still nothing but the same old message "Repair item on hold for replacement review and processing".

If they were to send out a replacement unit today, total replacement time from dropping off at UPS to receiving it back would be 5 weeks ( ground shipping ). In another thread, people were reporting turnaround times of 3 weeks including shipping.

Quick question. When you sent your camera in, did you send it in for Stain issue only, or did you also report the Low Light AF issue?
03-04-2011, 10:29 AM   #3
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QuoteOriginally posted by designinme_1976 Quote
Mine was received by CRIS 2/10. Still nothing but the same old message "Repair item on hold for replacement review and processing".

If they were to send out a replacement unit today, total replacement time from dropping off at UPS to receiving it back would be 5 weeks ( ground shipping ). In another thread, people were reporting turnaround times of 3 weeks including shipping.

Quick question. When you sent your camera in, did you send it in for Stain issue only, or did you also report the Low Light AF issue?
I only reported the stain issue...as I hadn't noticed any AF problems.

I just got an updated response from them....they told me they are expecting their next shipment from Pentax on March 11th. Wonderful.
03-04-2011, 10:30 AM   #4
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Name : J O H N M A N K O S
Customer Account # : XXXXXXX
Store Tag No :
CRIS WorkOrder No : WOXXXXXX
Submitter's Message : Per Pentax we are scheduled to receive a shipment on March 11th. Once the units have arrived, we will ship with 1-2 business days.



03-04-2011, 10:46 AM   #5
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Wow. That totally sucks. As my unit was received after yours, I might not be in that shipment allotment. Who knows how many bodies they currently have that are on hold for replacement.
03-05-2011, 01:41 AM   #6
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Minun K-5 on ollut, kuukausi ja yksi viikko huollossa.
03-05-2011, 01:45 AM   #7
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Kyselin viikkositten K-5 vointia huollosta, ilmottivat vain että menee vaihtoo. en ole saanut muuta tietoa asiasta senjälkeen. Joten en tiedä, tulevaisuudesta ja K-5 kohtalosta enempää. Oman kohtaloni tiedän, että se on surkea.
03-09-2011, 01:18 AM   #8
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Koska on viimeksi lähtenyt mailmalle K-5 Pentax tehtaalta.


03-10-2011, 07:47 AM   #9
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There is a thread about this issue at:

https://www.pentaxforums.com/forums/pentax-k-5-forum/130021-sent-my-k5-pentax...-going-18.html

That being said, mine is being over-nighted to me (on my dime) as I have a hike coming up that I really wanted to have the camera back for. I sent mine in on the 27th of January, UPS lost it for a week and a half so CRIS received it on the 11th of February, I got a call (per my request to CRIS) yesterday saying they had received a replacement unit for my K5. So almost exactly 4 weeks. It seems to be the average range others are experiencing in the main thread abut this. One other person also responded saying they received notice of their camera replacement being received this week.
03-11-2011, 09:34 AM   #10
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Onko pentax tehtaat viellä toiminta kuntoiset, vai veikö tsunam kaiken?
03-11-2011, 10:27 AM   #11
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I finally received my replacement kit yesterday ( 3-10 ). Very happy to have it back. Total turn around time from dropping it off to getting it back was exactly 5 weeks, but I did pay out of pocket for overnight shipping back to me. Apparently C.R.I.S. received a shipment of replacement kits on Wednesday. Just wanted to update others.
03-15-2011, 05:08 PM   #12
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Mine has been out three weeks, and I have two photography classes coming up in early April. I hope it makes it back in time!
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