Warranty

Ubuntu_user · 03-07-2011, 04:50 PM

Okay so my question runs like this:

If I buy a K-5 from Prodigital2000 on eBay (that seems to be the best price) then can I buy the extended 2 year warranty from B&H and get 3 years of warranty?

TIA.

Allison · 03-07-2011, 05:07 PM

I am wondering the same thing - if I buy from Amazon can I get the warranty from somewhere else. The only problem that I could see with ProDigital2000 is that they are a Canadian based dealer and since I don't have one of the warranty cards I don't know if they specify countries.

Wheatfield · 03-07-2011, 06:19 PM

In Canada, the camera will have a 2 year warranty (though it's through PCI).
Don't know if that will affect your decision or not.
For myself, I tend to not buy gray market, so if you are a US buyer, you should probably be buying from a US supplier.

Ubuntu_user · 03-07-2011, 07:09 PM

Originally posted by Allison

I am wondering the same thing - if I buy from Amazon can I get the warranty from somewhere else. The only problem that I could see with ProDigital2000 is that they are a Canadian based dealer and since I don't have one of the warranty cards I don't know if they specify countries.

Yeah, I'm sure that if you bought it from Amazon you'd be okay to get the extended warranty somewhere else... But like you say, Prodigital2000 is canadian based so I'm wondering if it would still work. Prodigital2000 says in their listing that the warranty is an international one.

Wheatfield · 03-07-2011, 07:34 PM

Pentax Canada is a 2 year international warranty. My bad, I'd forgotten that.
In theory if something goes awry, you should be able to use local warranty service.

Ubuntu_user · 03-07-2011, 07:50 PM

Originally posted by Wheatfield

Pentax Canada is a 2 year international warranty. My bad, I'd forgotten that.
In theory if something goes awry, you should be able to use local warranty service.

That's interesting... so do you think buying the US extended warranty would work???

Wheatfield · 03-07-2011, 09:01 PM

Good question. Is the extended warranty for US only cameras?
I suspect asking this in the B&H forum would be the best way to find out.

gtxtom · 03-08-2011, 04:14 AM - **1 Like**

I bought my K-5 from a retailer in Japan (I'm living in the US). I asked B&H in this thread and he said I should be ok.

Ubuntu_user · 03-08-2011, 10:18 AM

Originally posted by gtxtom

I bought my K-5 from a retailer in Japan (I'm living in the US). I asked B&H in this thread and he said I should be ok.

Now that's helpful. Thanks! Rep

geezer52 · 03-08-2011, 10:52 AM

As much as I like and trust B&H, For this matter I think I'd prefer an answer directly from Pentax. Prodigital is an e-bay front for an authorized Pentax dealer in Canada (I forget the name but the question has come up before). Now I've seen ads where Prodigital will act as the liaison for US buyer in getting warranty repairs done in Canada. Sounds like a potential hazard. I would talk to Pentax directly and Prodigital and document the correspondence rather than rely on forum word of mouth.

FWIW - I spoke to Pentax and they told me that for a K-5 bought in the US, I could buy the extended warranty from any Authorized US Pentax dealer. For example - buy the camera from B&H buy the warranty from Adorama. I think buying in Canada may change the equation.

nah · 03-08-2011, 01:34 PM

Originally posted by Wheatfield

Pentax Canada is a 2 year international warranty. My bad, I'd forgotten that.
In theory if something goes awry, you should be able to use local warranty service.

It's actually 2 years Canadian warranty and 1 year international warranty.

KansasHorizons.com · 03-09-2011, 10:48 AM

I questioned Pentax live chat about this warranty.

Quote:

Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to Paul C.
Paul C: Thank you for contacting Pentax Chat Support. How may I help you?
Jim Saueressig: hi
Jim Saueressig: the Pentax DSLR K Series 2-Year Extended Warranty.... Is this good on the k-5?
Jim Saueressig: it is sold by Photoworld on Amazon
Jim Saueressig: Amazon.com: Pentax DSLR K Series 2-Year Extended Warranty: Electronics
Jim Saueressig: I have heard that it is but wanted to check here first
Paul C: I'll need to check on that ... one minute
Jim Saueressig: Thank You
Paul C: yes it is good for the K-5

03-07-2011, 04:50 PM	#1
Ubuntu_user Veteran Member Join Date: Mar 2010 Photos: Gallery \| Albums Posts: 1,545	Warranty Okay so my question runs like this: If I buy a K-5 from Prodigital2000 on eBay (that seems to be the best price) then can I buy the extended 2 year warranty from B&H and get 3 years of warranty? TIA.

03-09-2011, 10:48 AM	#12
KansasHorizons.com Senior Member Join Date: Jan 2010 Location: Kansas Photos: Gallery Posts: 183	$9.99 Extended 2 YR Warranty I questioned Pentax live chat about this warranty. Quote: Please wait while we find an agent to assist you... All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. You have been connected to Paul C. Paul C: Thank you for contacting Pentax Chat Support. How may I help you? Jim Saueressig: hi Jim Saueressig: the Pentax DSLR K Series 2-Year Extended Warranty.... Is this good on the k-5? Jim Saueressig: it is sold by Photoworld on Amazon Jim Saueressig: Amazon.com: Pentax DSLR K Series 2-Year Extended Warranty: Electronics Jim Saueressig: I have heard that it is but wanted to check here first Paul C: I'll need to check on that ... one minute Jim Saueressig: Thank You Paul C: yes it is good for the K-5

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03-07-2011, 05:07 PM	#2
Allison Veteran Member Join Date: Apr 2008 Location: Pittsburgh, PA Photos: Gallery \| Albums Posts: 667	I am wondering the same thing - if I buy from Amazon can I get the warranty from somewhere else. The only problem that I could see with ProDigital2000 is that they are a Canadian based dealer and since I don't have one of the warranty cards I don't know if they specify countries.

03-07-2011, 06:19 PM	#3
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,981	In Canada, the camera will have a 2 year warranty (though it's through PCI). Don't know if that will affect your decision or not. For myself, I tend to not buy gray market, so if you are a US buyer, you should probably be buying from a US supplier.

03-07-2011, 07:09 PM	#4
Ubuntu_user Veteran Member Join Date: Mar 2010 Photos: Gallery \| Albums Posts: 1,545 Original Poster	Originally posted by Allison I am wondering the same thing - if I buy from Amazon can I get the warranty from somewhere else. The only problem that I could see with ProDigital2000 is that they are a Canadian based dealer and since I don't have one of the warranty cards I don't know if they specify countries. Yeah, I'm sure that if you bought it from Amazon you'd be okay to get the extended warranty somewhere else... But like you say, Prodigital2000 is canadian based so I'm wondering if it would still work. Prodigital2000 says in their listing that the warranty is an international one.

03-07-2011, 07:34 PM	#5
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,981	Pentax Canada is a 2 year international warranty. My bad, I'd forgotten that. In theory if something goes awry, you should be able to use local warranty service.

03-07-2011, 07:50 PM	#6
Ubuntu_user Veteran Member Join Date: Mar 2010 Photos: Gallery \| Albums Posts: 1,545 Original Poster	Originally posted by Wheatfield Pentax Canada is a 2 year international warranty. My bad, I'd forgotten that. In theory if something goes awry, you should be able to use local warranty service. That's interesting... so do you think buying the US extended warranty would work???

03-07-2011, 09:01 PM	#7
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,981	Good question. Is the extended warranty for US only cameras? I suspect asking this in the B&H forum would be the best way to find out.

03-08-2011, 04:14 AM - 1 Like	#8
gtxtom Veteran Member Join Date: Feb 2011 Location: Philly Posts: 395	I bought my K-5 from a retailer in Japan (I'm living in the US). I asked B&H in this thread and he said I should be ok.

03-08-2011, 10:18 AM	#9
Ubuntu_user Veteran Member Join Date: Mar 2010 Photos: Gallery \| Albums Posts: 1,545 Original Poster	Originally posted by gtxtom I bought my K-5 from a retailer in Japan (I'm living in the US). I asked B&H in this thread and he said I should be ok. Now that's helpful. Thanks! Rep

03-08-2011, 10:52 AM	#10
geezer52 Senior Member Join Date: Jul 2009 Location: High Desert, California Photos: Gallery Posts: 231	As much as I like and trust B&H, For this matter I think I'd prefer an answer directly from Pentax. Prodigital is an e-bay front for an authorized Pentax dealer in Canada (I forget the name but the question has come up before). Now I've seen ads where Prodigital will act as the liaison for US buyer in getting warranty repairs done in Canada. Sounds like a potential hazard. I would talk to Pentax directly and Prodigital and document the correspondence rather than rely on forum word of mouth. FWIW - I spoke to Pentax and they told me that for a K-5 bought in the US, I could buy the extended warranty from any Authorized US Pentax dealer. For example - buy the camera from B&H buy the warranty from Adorama. I think buying in Canada may change the equation.

03-08-2011, 01:34 PM	#11
nah Senior Member Join Date: May 2008 Location: New Westminster, Canada Photos: Gallery Posts: 282	Originally posted by Wheatfield Pentax Canada is a 2 year international warranty. My bad, I'd forgotten that. In theory if something goes awry, you should be able to use local warranty service. It's actually 2 years Canadian warranty and 1 year international warranty.

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