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03-15-2011, 04:59 PM   #1
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Present turnaround time at C.R.I.S.?

Mine landed there a week ago and is listed as awaiting replacement. Am I looking at weeks or am I looking at months?

03-15-2011, 05:03 PM   #2
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Mine has been in their hands for three weeks and still no movement.
03-15-2011, 06:49 PM   #3
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I just got back my DA* 16-50mm from them after being there for about two weeks. This was actually faster turnaround than I expected. Then again, this is also the second time they had the same lens and they had to repair it on their dime (it was still under their warranty).

I would imagine the repair will take more or less time depending on what type/brand you've send them.

Last edited by LowVoltage; 03-15-2011 at 06:50 PM. Reason: misspelling
03-16-2011, 02:59 AM   #4
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K-5 with sensor stains. My fear is that a shortage of bodies will delay the replacement.

03-16-2011, 10:24 AM   #5
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See this topic:
https://www.pentaxforums.com/forums/pentax-k-5-forum/135087-how-many-days-bef...nt-camera.html

Mine was recieved by them on Feb 9th and I got a replacement back on March 14th.
03-16-2011, 11:32 AM   #6
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My first K-5 took 5 weeks turn around. I've just sent in my second one.
03-17-2011, 01:01 AM   #7
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Nyt on K-5 saatavana vajaasta viikosta, alle 2 viikkoon riippuen olinpaikasta. Kaikki uudet K-5 on tahrattomia ja muuten kunnossa.
03-18-2011, 04:27 AM   #8
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Well, today the work order says this:

QuoteQuote:
YOUR PENTAX PRODUCT HAS BEEN REPLACED UNDER THE TERMS OF YOUR ORIGINAL
MANUFACTURER'S WARRANTY WITH A PENTAX PRODUCT OF EQUAL OR GREATER VALUE
REPLACEMENT MODEL = K5 COMPLETE KIT
REPLACED SEE NEW SERIAL # 3937748
OLD SERIAL # 3849435
Shipped yesterday...they had the camera for ten days. Looks like things are picking up. I only sent them the camera body, though, I hope for their sake they haven't sent me a whole new kit!

03-18-2011, 06:19 AM   #9
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QuoteOriginally posted by mabelsound Quote
Well, today the work order says this:



Shipped yesterday...they had the camera for ten days. Looks like things are picking up. I only sent them the camera body, though, I hope for their sake they haven't sent me a whole new kit!
They send you everything that comes packaged in the K-5 body box. If you bought a kit with a lens, you won't get another lens (unless you sent the lens in with the body, in which case they would send the lens back).
03-18-2011, 07:02 AM   #10
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All I sent was the body. Didn't include anything else--battery, accessories, original box, anything. In any event, looking forward to having it back.
03-18-2011, 05:39 PM   #11
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I have a return shipping notification! Should be just under 4 weeks!
03-18-2011, 08:33 PM   #12
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Congrats to both of you! I'm envious since my wait has just begun (they received mine Tuesday). Hope mine goes as smoothly. Is there anyone else out there just now starting their wait?
03-19-2011, 12:25 AM   #13
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Do Japan last week events affects Pentax K-5 body replacements?
03-19-2011, 08:01 AM   #14
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QuoteOriginally posted by Ofer Hadas Quote
Do Japan last week events affects Pentax K-5 body replacements?
I suspect they will, but for how long?
03-21-2011, 04:10 PM   #15
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QuoteOriginally posted by mtngal Quote
Congrats to both of you! I'm envious since my wait has just begun (they received mine Tuesday). Hope mine goes as smoothly. Is there anyone else out there just now starting their wait?
My wait started the same as yours. They received my K5 on 3/15. I hope it doesn't take 4 or 5 weeks, I am hoping for no more than 3 weeks.
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