Message from the Camera Store

bonovox · 03-20-2011, 10:43 PM

The catch is that the retailer will want to send it to CRK to test it and verify faults - so while you may technically be able to demand a refund or replacement on the spot, the reality is that it might be a bit harder to get them to do it.

campdog · 03-21-2011, 12:43 AM

Originally posted by Wheatfield

This sounds more like a warranty issue than something that an internet forum can help you with.
Have you considered going that route?

Thanks Wheatfield, its now in their hands, just waiting for a reply from the camera shop as to what happens next. I have told them I want it looked at and not waiting for a reply from Japan as to whether a problem exists.
John

campdog · 03-21-2011, 12:45 AM

Originally posted by bonovox

If you want it by May, don't delay - CR Kennedy are taking their time with my K-5 stained sensor warranty service. 24 days and still no word.

It is a big concern of mine. I purchased it in January to have a bit of time before the trip. I suppose I will take the K10D on its own.
John

campdog · 03-21-2011, 12:48 AM

Originally posted by bonovox

The catch is that the retailer will want to send it to CRK to test it and verify faults - so while you may technically be able to demand a refund or replacement on the spot, the reality is that it might be a bit harder to get them to do it.

I may need to ring them myself if I dont hear back from the store in the next few days.
John

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03-20-2011, 10:43 PM	#16
bonovox Inactive Account Join Date: Jul 2007 Location: Ireland's wild west Posts: 555	The catch is that the retailer will want to send it to CRK to test it and verify faults - so while you may technically be able to demand a refund or replacement on the spot, the reality is that it might be a bit harder to get them to do it.

03-21-2011, 12:43 AM	#17
campdog Senior Member Join Date: Oct 2009 Location: Bonny Hills, NSW, Australia Photos: Gallery Posts: 202 Original Poster	Originally posted by Wheatfield This sounds more like a warranty issue than something that an internet forum can help you with. Have you considered going that route? Thanks Wheatfield, its now in their hands, just waiting for a reply from the camera shop as to what happens next. I have told them I want it looked at and not waiting for a reply from Japan as to whether a problem exists. John

03-21-2011, 12:45 AM	#18
campdog Senior Member Join Date: Oct 2009 Location: Bonny Hills, NSW, Australia Photos: Gallery Posts: 202 Original Poster	Originally posted by bonovox If you want it by May, don't delay - CR Kennedy are taking their time with my K-5 stained sensor warranty service. 24 days and still no word. It is a big concern of mine. I purchased it in January to have a bit of time before the trip. I suppose I will take the K10D on its own. John

03-21-2011, 12:48 AM	#19
campdog Senior Member Join Date: Oct 2009 Location: Bonny Hills, NSW, Australia Photos: Gallery Posts: 202 Original Poster	Originally posted by bonovox The catch is that the retailer will want to send it to CRK to test it and verify faults - so while you may technically be able to demand a refund or replacement on the spot, the reality is that it might be a bit harder to get them to do it. I may need to ring them myself if I dont hear back from the store in the next few days. John